PartsTech

We asked 700 auto repair professionals about the customers they serve, from spending habits to vehicle maintenance behavior. Check out the customer trends that emerged from the survey! 🚗

🔗 Go deeper into these key findings – read more HERE 👉 https://partstech.com/resource/blog/how-has-customer-behavior-changed-in-the-last-year/
🚘 Read the full U.S. General Auto Repair Shop Survey Report to get a snapshot of trends and challenges facing the industry! Get your copy HERE: https://get.partstech.com/oec-repair-report

Want to see how shops across the country are boosting ARO? 🤔 From a survey of ~700 shops, we uncovered the top 5 ARO boosters that shops are using to keep customers happy and business thriving.

See how all these strategies work together in one single repair order in our latest guide! 🔧💰

Get your copy HERE ➡️ https://get.partstech.com/top-5-aro-boosters-guide

Our customers say it best: PartsTech saves them 15 minutes per repair order. ⏱️

That's 15 minutes back on each RO that you can use to take on more repairs and get cars out the door faster. 🔧

Curious? Learn more here 👉 https://get.partstech.com/en-us/pt-introduction-ps-lookalike

The technician shortage isn't going away, and nearly half of all shops we surveyed expect it to get worse over the next five years. 🔧📉

But here's what's interesting: 70% of surveyed shops still report retaining their technicians well or very well. So what are they doing differently? 🤔 We break down the strategies these shops are using to retain their best techs in our latest blog! Read below 👇

https://partstech.com/resource/blog/shop-stats-why-is-there-a-tech-shortage-what-are-the-solutions/

Shop Stats: Why Is There a Tech Shortage & What Are the Solutions? Across the industry, the technician shortage remains one of the most pressing challenges. See how top shops are navigating it.

Shops across the country are seeing a shift in customer behavior 🔍 The OEC U.S. General Auto Repair Shop Survey found that nearly 80% of vehicles fall between 50K–150K miles and customers are becoming more cost-conscious 📊

🔧 The key to gaining their business? Transparency, Teaching, and Trust. Learn how these strategies are helping shops connect with today’s customers ⬇️

Pay Now or Pay More Later: Communicating the Cost of Delayed Maintenance Customers are cutting costs, but skipping maintenance costs more. Here's how to communicate the value of proactive upkeep and build lasting customer trust.

Shops across the country are noticing a shift in customer behavior 👀 In our recent survey of nearly 700 repair shops, we found that while many are staying busy, the nature of customer visits and their spending habits are changing 📉

🔧 Check out our latest post to get a break down of these trends and the strategies shops are using to engage a more cost-conscious customer. Read now below! ⬇️

https://partstech.com/resource/blog/how-has-customer-behavior-changed-in-the-last-year/

Shop Stats: How Has Customer Behavior Changed in the Last Year? Understand consumer spending behaviors and vehicle maintenance decisions to better engage and educate your customers.

Curious how shops are retaining their best techs amid the technician shortage? Discover the strategies they’re using to keep technicians happy at their shops inside OEC’s General Auto Repair Shop Survey Report! 📊👨‍🔧

Download your copy below ⬇️

The technician shortage is impacting shops across the industry. In fact, more than half of the shops we surveyed said it’s significantly impacted their business. However, many of these same shops report that they’ve been able to navigate the shortage and retain their best techs.

Get your copy of the U.S. General Auto Repair Shop Survey Report to discover the strategies these shops are using to keep their techs motivated and engaged: https://oeconn.info/47WQxCf

We're headed to the Jiffy L**e Convention and Trade Show! Be sure to stop by our table to hear the latest on how shops can save 15 minutes per RO and experience fast, accurate parts ordering with PartsTech. 🚀

You don't want to miss this one! Grab your spot below 👇

More efficiency. Better repair orders. Less friction in your day-to-day.

Join us and PartsTech for a live webinar where we'll walk through practical ways to streamline your shop and drive stronger results.

📅 Tuesday, March 24 at 2 PM ET
Register now: https://app.webinar.net/ZMvzqBoW5xj?mcc=TM3