Blake Morgan

One of the things I’ve always loved about Trader Joe’s is that it never feels like a chain.

My local store in Calabasas has its own personality, history, and local flavor. It’s a small detail, but it creates a much more personal experience.

That’s the kind of connection customers remember.

🎥 Filmed in partnership with The Hustle.

Great experiences are often created by details hiding in plain sight.

Trader Joe’s has mastered the art of discovery. From the flowers and music to the famous freezer aisles, every detail encourages customers to explore.

Many shoppers come in without a list—they come in to see what’s new.

That’s the power of customer experience by design.

This video was created in partnership with The Hustle. 🎥

Welcome to the age of marketing makers, where every marketer is multiplied by a team of agents.

• Work with agents as creative partners
• Make better decisions with on-demand insights
• Test your ideas faster than ever

Agentic AI will accelerate marketing campaigns by 10–15x.

It’s the age of marketing makers, where humans and agents drive marketing success together.

Big thank you to for the invitation to Connections.

It was great to see Patrick Stokes, President and CMO at Salesforce, Maura Rivera, CMO at Qualified and

Here is a fun video featuring my time there!

Learn more 👉 https://lnkd.in/gGehFKXv

Customers want to be loyal. It is exhausting to constantly find new providers that deliver on their promise.

No one wants to start a new relationship every week. As the mom of two kids age 5 and 9, no one knows this more than me.

Most of us want things to stay the same, we want to be loyal to the brands we buy from. But brands - when they do not deliver on their promise - make that very hard! This speech on “durable loyalty and AI” was delivered in March of this year.

Service reps are spending more time navigating systems than helping customers.

80% are switching between multiple tools just to resolve a single issue.



When systems don’t connect, experiences can’t either.

That’s the gap.

The shift now is toward unifying data, workflows, and AI—so teams can resolve issues with full context, in real time.

The CX Shift report outlines how leading organizations are approaching this.

🔗 Link to the report in comments

ServiceNow

Announcing!

Working with organizations around the world, I’m seeing AI open up a new chapter in customer experience—where every interaction can feel more connected, more relevant, and more human.

How to deliver customer experiences that actually feel connected.

This reel is a snapshot of that work—bringing together ideas on AI, operations, and what it really takes to make experiences feel seamless at scale.

Grateful for every stage, every conversation, and every team doing the work to get this right.

🎥 Here’s a look

. franchise gyms create emotional loyalty.

Transactional customer loyalty: “I go there because it’s convenient.”

Emotional customer loyalty: “I go there because it’s mine.”

Starbucks has revamped its stores and, for the first time in two years, Q1 sales are rising. Not because of coffee alone—but because of smarter product and timing strategies designed around how customers actually visit today.

Better food and snack options, including Khloé Kardashian’s Khloud protein popcorn and kid-friendly items, are giving customers more reasons to stop in beyond the morning coffee run.

Good food needs to be at a coffee shop, and it’s exciting to see how these changes are showing up in the customer experience—and in the results.

Follow for more!