MJ Business Academy

Question for the NEMT community:

Are any providers here billing Medicaid directly and not utilizing brokers for a significant portion of their revenue?

One conversation we continue to hear across the industry is that Medicaid reimbursement rates can be challenging. In some markets, providers have chosen not to participate because they feel the reimbursement is no longer sustainable for their business model.

For those of you who are successfully billing Medicaid directly and making it work:

What are you doing differently?

Is it route density?

Operational efficiency?

Technology?

Diversification?

Strong facility relationships?

Or is there a secret sauce that other providers should know about?

We'd love to hear what's working in your market and what lessons you've learned along the way.

See you in Orlando 8/16 . 🎤

Many NEMT providers think the hardest part is completing the trip.

In reality, getting paid can be the bigger challenge.

One of the reasons providers wait weeks or even months for reimbursement is because claims can be denied, suspended, or sent back for correction before payment is issued.

Some of the most common reasons Medicaid claims are denied include:

❌ Missing trip documentation
❌ Invalid or missing member signatures
❌ Authorization mismatches
❌ Incorrect pickup, drop-off, or mileage information

When a claim is denied, providers often have to investigate the issue, gather supporting documentation, make corrections, and resubmit the claim. This can significantly delay reimbursement and impact cash flow.

One of the best ways to protect your business is by building strong documentation habits. Make sure you’re retaining records according to your state’s requirements and maintaining organized trip documentation that can support your claims if questions arise months or even years later.

It’s also important to have systems and processes in place that catch errors before claims are submitted. The cleaner the claim, the faster the path to reimbursement.

Let’s learn from each other:

What software, processes, or quality control measures have helped you maintain clean and accurate claims while reducing denials?

The NEMT Networking Mixer returns for year two, and this time we’re bringing the experience to Orlando, Florida on Sunday, August 16, 2026. 👀

Last year in Dallas, NEMT providers, vendors, software companies, mobility dealers, dispatchers, and transportation professionals from across the country came together for networking, industry conversations, partnerships, and real connections.

What started as an idea quickly turned into one of the most talked about networking experiences in the industry.

Tickets are not live yet, but the official priority list is now open. Those on the list will be the first notified when tickets go live, along with receiving event updates and announcements leading up to the mixer.

This is expected to be a sold-out event.

Comment ACCESS to join the priority list.

Most agencies think of transportation as something separate from care.

But when you look closer at how clients actually move through their day, the line between home care and NEMT starts to disappear.

We broke down a few reasons why these two services naturally belong in the same conversation and what it means for agencies thinking about growth, retention, and client experience.

If you’re only focusing on care inside the home, you might be missing what happens everywhere else.

Click the link below and we'll show you why it's worth integrating NEMT into your business.
https://learn.mjbusinessacademy.com/home-care-transportation-opportunity

If you run a care service, client travel has been part of your routine from the very beginning.

Arranging rides, staying through visits, managing schedules... It’s all already in your hands!

The only thing missing? Positioning it as a paid offering.

That overlooked piece could become a steady source of income, and we can show you how to make it happen.

Click on the link below to get started today!
https://learn.mjbusinessacademy.com/home-care-transportation-opportunity

Most home care conversations focus on what happens inside the home. 🏠

But for clients and families, the experience doesn’t stop there.

Appointments still need to be made. Errands still need to happen. Life keeps moving.

And when no one is clearly responsible for that part, it usually falls on the family.

That’s where a lot of stress builds and where care can start to feel incomplete.

Home care agencies that think beyond the home tend to create a more connected, reliable experience overall.

It doesn’t have to be complicated. But it does have to be intentional.

If you’ve been thinking about how to expand your support in a practical way, integrating NEMT into your business operations is a good place to start.

Click the link below and we’ll send you a simple framework how to make this happen.
https://learn.mjbusinessacademy.com/home-care-transportation-opportunity

Most home care agencies are still playing a smaller game than the market now demands.

Clients don’t think in “services.”
They think in outcomes, convenience, and continuity.

The agencies pulling ahead are the ones expanding their role—
not just showing up at home, but supporting the entire experience around it.

That means:
• Getting clients where they need to go
• Staying connected beyond scheduled visits
• Delivering care that feels coordinated, not pieced together

This shift is already separating leaders from everyone else.

Click the link below if you want this for your future https://learn.mjbusinessacademy.com/home-care-transportation-opportunity