LTVplus

We shouldn’t even have to say this, yet here we are 👀

24/7 coverage is non-negotiable for global brands. But for tech services or MSPs, “after hours” is not a single service level. It ranges from basic responses to full overnight resolution with dedicated engineers. When a server goes down at 2 AM, clients don’t care about time zones; they just expect swift resolution!

However, as your MSP, SaaS, or tech empire scales, it gets harder for an internal team to meet client expectations and SLAs, especially during extended business hours. In fact, an ISACA 2025 study reveals that 30% of MSP staff changed jobs within two years due to workplace stress and burnout.

💡 Our new blog covers what after-hours support really looks like for tech brands, when you should offer 24/7 support, and strategies to help you deliver around-the-clock support without team burnout. Link to our blogs in our bio 🔗

The best part about summer is always our get-togethers 🤩

Team PH had a colorful summer fiesta with friends, family, and lots of fun! There’s so much love and personality in these photos, and we can’t get over the games 😂

Philippines done! Kenya and Jamaica up next 💃

Think it’s impossible to onboard a fully managed remote team for your MSP in just 30 days?? Swipe and think again 😏

If your MSP has been considering managed technical support or outsourcing its helpdesk, you've come across this post just in time! Save this checklist for later, and read our full blog to uncover much more. In it, we detail:

❌ Why most MSP remote team onboarding fails
❌ Common mistakes most MSPs make (and how to fix them)
✔️ Top KPIs to track for high performance
✔️ Essential tools for faster and smoother onboarding
✔️ A full-scale 30-day remote tech team onboarding plan with key deliverables

💡 Visit our blog to read the full article (🔗 in our bio)

You can now listen to our podcast on the go!!! 🚀

If you’re a fan of audio pods, you’ll be happy to know that Let’s Talk About CX is now live on Spotify and Apple Podcasts! No need to stay tuned in on YouTube anymore; just follow the show and stream while going about your day.

Join us as we dive into conversations with industry leaders, CX professionals, and special guests to uncover game-changing strategies in Customer Experience. Turn on your notifications to be the first to know when new episodes drop, and if you love what you hear, leave us a rating or review!

🪑 Grab a seat, and let’s talk about CX! Follow us now on Spotify and Apple Podcasts (🎙️ links in our bio)

Don’t you just love how people can be one personality at work, and an entirely different one outside? 😅

Introducing our Quality Analysis department — on AND off duty! As unserious as one side of each slide looks, these guys make sure that any work going through LTVplus leads with quality. Customer Success will be nothing without our QA team, but we also just needed a reason to show you how goofy our team gets off-duty 🤪

Whose transformation is the most hilarious? 🥸

Been working on some familiar, but new updates at the company 🤭

After almost 10 years in the BPO market, we have hands-on experience across several areas in our work with clients. What we see is that every business has different needs that often fall outside the scope of “customer support”.

Some business owners want to staff remote workers across other departments, but don’t know where to start. Another wants to support their CX team with AI, but they feel overwhelmed by “new-age” tech systems. And for growing Managed Service Providers (MSPs), cost-effectively meeting tech support demands is an entirely different ball game.

With these new directions at LTVplus, we can help more brands solve their specific business dilemmas! Swipe to see the changes, and visit our website to learn more about how each solution serves your business 🌐