Contack

http://blog.contack.io/2020/08/04/the-cost-of-poor-customer-service/

Companies often do not see the depth of a poor customer experience. This post will highlight some of the negative effects of poor customer service.

The Cost of Poor Customer Service Categories: performanceThe Cost of Poor Customer Service4 Aug 202011 Aug 2020Posted by Contack Companies often do not see the depth of a poor customer experience. Some of the negative effects might seem obvious and others are harder to conceive. After close examination, the financial consequences sh...

http://blog.contack.io/2020/06/15/problems-with-turnover-rate-in-customer-service/

On average, the turnover rate in the contact center industry ranges from 30-45%, a strikingly high number compared to the average across all industries of 17.8%.

This post will explain reasons for high turnover rates in customer service and provide helpful tips to avoid them.

Problems With Turnover Rate in Customer Service

http://blog.contack.io/2020/07/09/virtual-employee-challenge/

COVID-19 has pushed customer representatives and contact center operators across the globe to work from home. As recruiting and hiring also move to a virtual setting, the need for efficient and effective remote hiring at contact centers only grows.

Learn what contact centers are struggling with when transitioning to working from home.

The Troubles Of Transition: Virtual Contact Centers Categories: performanceThe Troubles Of Transition: Virtual Contact Centers9 Jul 202013 Aug 2020Posted by Contack With major challenges from the transition to working from home, the contact center industry is forced to change. Customer service is evolving, and contact centers have been forced to rapi...

http://blog.contack.io/2020/07/09/employee-turnover-costs/

While *some* turnover is inevitable, have you really considered how much your current turnover level is costing your contact center?

What It Really Costs Contact Centers To Lose An Employee Categories: turnoverWhat It Really Costs Contact Centers To Lose An Employee9 Jul 202013 Aug 2020Posted by Contack High employee turnover is hurting contact centers in even more ways than expected. The Contact Center industry is known for having a notoriously high turnover rate between 35-50%, which...

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The objective of hiring is getting the right people into the organization, but this is difficult to assess before an individual has actually begun working. Ultimately, hiring is a prediction problem. Using pre-hire assessments, resumes, and personal experience, recruiters try to predict which candidates will bring the greatest value by performing well and remaining with the company over time.

Can you relate to this challenge?

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