Student Help Desk

Winter break is nearly here! Just as a reminder, the Student Helpdesk and student computer lab will be closed December 14th- January 5. During the break we will be checking messages and mail occasionally, so please feel free to still contact us and leave a message. May you all have a safe and happy holiday!

The Student Helpdesk and the student computer lab will be closed and services will be unavailable Wednesday, November 25 through Sunday, November 29th. We will reopen Monday, Novmeber 30 at 7:30 am.

The Student and SAL Helpdesk will be closed and services will be unavailable June 20th through June 30th.

Beginning tonight, June 8, at 5:00 pm, the IT department has some emergency maintenance to perform on a network server. The work will be completed by 8:00 am on Tuesday, June 9.

The following services will not be available during this time:
MyWCC, Recover Password, some Flower reports, Class Cancellation, BudgetTool, Course Surveys, Schedule Search.

1) It’s getting towards the end of the Spring quarter---
2) Need technical assistance with your online class? Have a question about your electronic device?? Not sure where to go? Come to the Student Helpdesk!
Come by the lab to use:
• Large monitors for group projects
• Any of the 78 computers
• Fax Machine
• Scanners
• Charging Station for devices
• Checkout digital cameras and laptops
• Check out Headphones

We can also help you with:
• Your Student Network Account
• CANVAS issues
• Microsoft Word
• Power Point
• Excel
• Wifi
• Printing
--And more!!
Contact us in person, by phone, or email :)

The Student Helpdesk and Student Access Labs will be closed Monday February 16th and Tuesday 17th, and will be open again on Wednesday February 18th

Subject: WCC and State computer system maintenance this weekend

The State Board for Community and Technical Colleges computer system will be down for maintenance Friday, Feb. 13, 5:00 p.m. to Tuesday, Feb. 17, 5:00 a.m. This will cause disruptions to the following systems and others:
Cashiering
Schedule changes
Degree Audit
Web access to all school websites
Financial Aid
Grading
Payroll
Transcripts unofficial and official
WAOL
Admissions
Registration
Payments
MyWCC
Library online databases
Canvas may be accessed directly during the outage at https://wcc.instructure.com/login
All systems are expected to be back in operation by Tuesday February 17 at 5:00am

Sorry for any inconvenience.

Log In to Canvas

It is the end of Fall Quarter!
During winter break the student helpdesk and student computer lab will be closed from Monday, December 8th until January 6th. Hope you all have a great break :)

Veterans Day Closure - Fall 2014
The student helpdesk and the student computer lab will be closed Monday, November 10 and Tuesday, November 11.

Spring quarter is at it's end, and as we get ready for Summer the Student Computer Lab (SAL) will be closed June 21, 2014- June 30, 2014.
-The Computer lab will reopen Tuesday July 1, 2014 at 8am

See you then!

Now Ready For Student Use-

Recharge your device at the Fuyl Cell Self-Serve lockers located in Heiner between rooms 104-105.
This device has 15 separate lockable lockers. Each locker has two full power USB chargers and a 120V AC outlet for charging mobile devices to include laptop computers, tablets, media devices, music players, and portable phones. Each locker is locked by the user with a 4-digit code of their choice, and is unlocked using the same 4-digit code.

Contact the Student Helpdesk with any comments or questions.

Work on School Computers from home!

~With Remote Access you can now use WCC computer resources from home!
Through VMware you can--

•Log into your MyWCC account
•On your My Profile page scroll down to the Remote Access section
•Download & install the version of VMware for your computer
•Log in with your WCC Student Network Account

You can access more information from the Remote Access Instruction link on your MyWCC profile page or contact the Student Help Desk in HNR 104

Please feel free to call or stop by with any questions you have or to come into the lab with your device and we would be happy go through it with you :)