Reality Based Group, Inc.
More than just a mystery shopping company, Reality Based Group is your customer experience partner. RBG was the world's first video mystery shopping company.
We started in Texas and have expanded to have an international presence. Because we have been doing video mystery shopping for the past 22 years, we have become the leading experts in the field. This has allowed us to build out additional platforms and solutions designed to measure the customer experience.
06/23/2026
Customers don’t separate one bad interaction from your brand.
Consistency matters.
06/19/2026
Goodwill.
Retention isn’t luck.
It’s experience.
+39% donor retention after identifying the moments that mattered most.
06/15/2026
We capture the reality of your business.
The good.
The bad.
The missed opportunity.
06/11/2026
Flexible assignments.
Real-world insight.
Get paid to capture customer experiences this summer.
06/09/2026
Summer traffic tests the customer experience.
Longer lines.
More pressure.
Higher expectations.
The brands that win stay consistent when it gets busy.
Most brands hear about the experience.
Our partners watch it happen.
06/01/2026
The pause.
The greeting.
The tone.
The follow-through.
Customer experience lives in the details.
We capture them.
05/28/2026
Not reports.
Not assumptions.
Reality.
05/25/2026
Honoring those who served.
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Contact the business
Telephone
Address
9015 Mountain Ridge Drive Suite 100
Austin, TX
78759
Opening Hours
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |