People Ink

Business Culture Insights: Listen to this podcast featuring People Inc.'s own Shelley Wells, organizational culture expert extraordinaire. Link in description.
Topics: Creating values-based organizational cultures, Implementing the 360 systematic approach, and actual examples of managing culture in the real world.
Listen on Spotify https://open.spotify.com/episode/1ThP4eYUEeKBSbLIwN1N5W?si=3MCWi4d0R8CY_S6w9HCxkg
Listen on Apple Podcasts https://podcasts.apple.com/us/podcast/shelley-wells-vp-visionary-of-people-at-peopleink/id1775778655?i=1000704709787
Thanks to Dave D'Angelo and Previ for hosting the podcast

Have you heard about the Helsinki-Toronto flight loaded with 400 passengers but only 200 lunches? The airline made a mistake, and the crew was in a difficult situation. However, an intelligent flight attendant came up with an idea. She announced:
"Ladies and gentlemen, I don't know how this happened, but we have 400 passengers on board and only 200 lunches!" “Anyone who is kind enough to give up food for someone else will receive free wine throughout the flight.”
Her next announcement was made 6 hours later: "Ladies and Gentlemen, if anyone wants to change their mind, we still have 200 lunches available!" 😆

What an ingenious solution to a potential customer service nightmare.
Real story or not, we know of actual examples of great customer service supported by company cultures that encourage innovation and customer service excellence.

How do you create a corporate culture of innovation? Ann Rhoades provides business insights and more in the article...
https://www.abqjournal.com/opinion/article_4c2af098-ed22-11ee-ab46-8bb287798ff1.html

“In order to be successful in a volatile world, you must release the goodwill and creativity of your people. You must organize your culture in a way that will help your people achieve great things without constant supervision from above.”

New podcast featuring Ann Rhoades. 'Values Driven Leadership' with host Ilene Shaeffer. Let's look at PRIORITIZING VALUES OVER SYSTEMS

Values-Driven Leadership with Ann Rhoades • Silicon Valley Change Executive Coaching Ann Rhoades shares the transformative power of values-driven leadership to create a thriving, values-aligned organization.

Thanks to Ann Rhoades who continues to share her insights with the community.

"If you are crazy enough to do what you love for a living, then you're bound to create a life that matters" - Herb Kelleher

Small actions taken daily will build trust and a sense of caring that will make others want to follow you...