Touchstone Property Management

Most property managers talk about performance. Touchstone PM publishes it.

Here is the 2025/2026 TPM Portfolio Performance Report aggregated and anonymized across 40+ managed DFW apartment communities. Every number below is from actual managed properties, compared against published DFW market benchmarks from CoStar and Marcus & Millichap.

📊 Occupancy Rate
TPM: 94.1% DFW Market: 91.4% Outperformance: +2.7%
💰 Collections Rate
TPM: 97.6% DFW Market: 95.6% Outperformance: +2.0%
⚡ Average Days to Lease
TPM: 10.2 days DFW Market: 13.8 days 3.6 days faster
🔧 Maintenance Response Time
TPM: 31.4 hours DFW Market: 36.0 hours 4.6 hours faster
🔄 Lease Renewal Rate
TPM: 61.3% DFW Market: 52.0% Outperformance: +9.3%

What does a 9.3% renewal advantage actually mean for an owner? On a 200-unit property, it eliminates roughly 18 unnecessary unit turns per year. At $3,000 per turn in DFW, that is $54,000 saved annually before a single capital improvement is made.
These are not projections. This is what Touchstone PM owners experienced in their portfolios last year.

Swipe through the full carousel for the breakdown behind each number and what specifically drives each outperformance metric.

If your current property manager cannot show you numbers like these that is worth a conversation.
📞 (214) 438-0996 - Call or text
🌐 touchstonepm.com/contact - Free consultation

If you manage a DFW apartment complex and you are unhappy with your current property manager this post is for you.

The most common reason owners stay in a bad management relationship is not loyalty. It is fear. Fear that switching will disrupt tenants. Fear of a chaotic transition. Fear that the process is more complicated than it is worth.

Here is what actually happens during a professional property management transition:
✅ Tenant leases remain fully intact switching managers does not affect a single lease agreement
✅ Rent collection continues without interruption residents receive updated payment instructions and nothing changes for them
✅ The outgoing manager is formally notified and required to transfer all files, keys, and records
✅ New management walks the property, reviews every lease, and sets a baseline within the first 30 days

Touchstone PM has guided dozens of DFW owners through this process from Carrollton to Irving to Garland to Addison without a single lease disruption, missed payment, or tenant complaint about the transition.

The full step-by-step guide to switching property management companies in Dallas is now live on the Touchstone PM blog. It covers every stage of the process, what to watch out for, and how to make the move without losing a day of momentum.

Read it here 👇
🔗 https://touchstonepm.com/blog

And if after reading it you are ready to make the move book a consultation. Touchstone PM handles the full transition on your behalf.
📞 (214) 438-0996
🌐 touchstonepm.com/contact

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At Touchstone PM, four values drive every decision made on behalf of every owner and every community we serve across DFW.

Accountability. Every client deals directly with Joel and Luz Delgado the founders. Not an account manager. Not a call centre. The people responsible for your asset are reachable, responsive, and invested in the outcome.

Transparency. Weekly KPIs land in every owner's inbox every Monday. Monthly and annual financials with full visibility. No guesswork. No chasing. Owners should always know what is happening at their property and at Touchstone PM, they do.

Community. DFW is not one community it is many. Touchstone PM operates fully in English and Spanish, serving owners and residents across every submarket, every asset class, and every background that makes this city what it is.

Results. 3,000+ doors. 40+ communities. A proven track record of taking distressed properties from 60% occupancy to 100% and keeping them there with the Operate4Profit™ system and in-house Touchstone Construction.

These are not values on a wall. They are the reason owners stay.
If you manage multifamily property in DFW and want to experience what property management built on these principles actually feels like - book a free consultation.

📞 (214) 438-0996 | touchstonepm.com

5-step DFW multifamily underwriting guide. Save this. 📌

1. Analyze the T12
2. Build your own rent roll
3. Pull market comps
4. Calculate STABILIZED NOI (yours, not theirs)
5. Apply your target cap rate

Swipe for full breakdown 👉

One offer made with this framework > 10 without it.

If you know a DFW property owner who's frustrated, overwhelmed, or just acquired something new - this post is for them.

One text from you could change their entire portfolio.

We'll take it from there, and we'll take care of them.

📞 (214) 438-0996 | touchstonepm.com

A-class apartments attract premium expectations.

The question is not whether a property looks premium. The question is whether it is operated with enough discipline to protect that premium.

That is why B-class ex*****on systems matter so much at A-class - from maintenance response speed to revenue management to reporting precision.

This carousel explains the argument. And it explains why Touchstone is bringing B-class discipline to A-class opportunities in DFW.

If your next move is upscale, your operations need to move first.
📞 (214) 438-0996
🌐 touchstonepm.com

May 2026 DFW Multifamily Market Pulse

Leasing is moving faster. Class B rents are rising. Garland/Mesquite is stronger than most owners realize. And one compliance issue every owner needs to act on right now.

As a Dallas Apartment Association board member, Joel Delgado sees these signals before most operators do publicly. This month's numbers point to one clear conclusion: owners who aren't pushing hard in May will miss the leasing season window.

Leasing velocity is down to 11.4 days across DFW. Class B rents up to $1,427/mo. Garland/Mesquite showing the strongest absorption in the metro with supply at a 6-year low. And fair housing enforcement activity in Dallas County up 22% meaning on-site training can't wait.

📞 (214) 438-0996
🌐 touchstonepm.com

Is your DFW apartment complex underperforming and you're not sure why?

Most owners in this situation assume their property is uniquely broken. The reality is almost always the opposite: the problems are diagnosable. And diagnosis is exactly where we start.

When Touchstone PM takes over a distressed property, the first 48 hours aren't spent making promises. They're spent running a structured 5-point diagnostic:
✅ Occupancy Breakdown - not just the total rate, but which units are offline and for how long
✅ Collections Pattern - who's paying, who's not, and what the previous management tolerated
✅ Maintenance Backlog Audit - physical walkthrough of every flagged unit, deferred vs. urgent
✅ Staff Assessment - every on-site team member evaluated for competence, attitude, and whether they've contributed to the problem
✅ Leasing Channel Audit - listings, pricing, pipeline, and whether the issue is operational or market-driven

By Day 3: a written action plan with priorities ranked by revenue impact.

No guessing. No improvising. Just a framework we've run on every distressed DFW takeover and the same one that took a Carrollton apartment community from 60% occupancy to 100%

If your property needs this kind of attention, we'd like to hear from you.

👉 Get your free consultation at touchstonepm.com
📞 Call or text: (214) 438-0996
📍 Proudly serving Carrollton · Dallas · Fort Worth · Irving · Garland · Addison · Plano and all of DFW

If you own apartment buildings in DFW but you don't live in Texas, this is worth two minutes of your time.

Most property management companies in this market were never designed with remote owners in mind. They're built for owners who can stop by, who have local context, who show up when something feels off. If you're in California, New York, or anywhere that's not DFW - that model doesn't work for you.

Here's what actually matters when you're managing from a distance:

1. You need better reporting, not more flights.
The remote owners we work with who feel in control aren't visiting more often. They're receiving weekly KPI reports every Monday morning - occupancy, collections, maintenance status, leasing activity - before they've had their second cup of coffee. Information replaces proximity.

2. Operator risk is your real exposure.
DFW is a strong multifamily market. But strong markets produce bad returns under weak management all the time. Your biggest vulnerability isn't the economy or interest rates - it's an operator who isn't accountable to you specifically as a remote owner.

3. One question that filters operators instantly:
On your first call with any DFW property manager, ask: "What did you send your out-of-state owners last Monday?"
A serious operator answers immediately and specifically. Everyone else fumbles. That fumble is the answer.

At Touchstone, we manage for owners who aren't local - not as a workaround, but as a core part of how we operate. Weekly reports. Monthly financials. Direct access to Joel or Luz, not an account manager. Owner portal. Same-day escalation on anything that matters.

If your DFW property is being managed by someone who wasn't built for remote ownership, your asset is carrying more risk than the market requires.

We have a few consultation slots available this month. No commitment, no pitch - just a real conversation about your asset.

📞 (214) 438-0996 · touchstonepm.com · Carrollton, TX

The transition is the part everyone worries about. So here's every step — Day 1 through Day 30.

14 business days from first call to fully operational. Zero missed rent. Zero resident disruption.

No excuses to stay stuck with a PM that isn't performing.

📞 (214) 438-0996 | touchstonepm.com