Touchstone Property Management

📍 Carrollton, TX | Before & After

When this owner came to us, their property was at 71% occupancy.

Here's what we found in the first 30 days:
→ 14 units with under-market leases ($80/mo below market)
→ Deferred maintenance backlog costing $1,100/mo in lost retention
→ No formal renewal process residents leaving without being asked to stay
→ Staff turnover every 4 months no consistency for residents

What we did:
✅ Full lease audit + rent repositioning plan
✅ Cleared maintenance backlog in 45 days
✅ Installed renewal reminder system 90 days before each expiration
✅ Hired bilingual on-site team

Result: 96% occupancy in 18 months.

If your DFW property is stuck below 85%, comment TURNAROUND and we'll book a free assessment.

Your LPs will ask who manages the asset.

This question makes or breaks LP confidence in your deal.

Here are 5 criteria every DFW syndicator should use to evaluate a PM:

1️⃣ LP-ready monthly reporting (not just a P&L - a full narrative + KPI package)
2️⃣ A written 90-day stabilization plan before Day 1
3️⃣ In-house construction - no third-party delays on your rehab timeline
4️⃣ Transparent weekly communication - you can answer any LP question within 24 hours
5️⃣ A proven DFW track record - actual before/after data, not marketing copy

At Touchstone, we check all 5.
3,000+ doors managed. 14 years in DFW. In-house Touchstone Construction.

DM me 'SYNDICATION' and let's talk about your next deal.

After hundreds of conversations with DFW property owners, We've heard every reason for staying with a PM that isn't working.

Here are the 6 most common and honest response to each:

❓ OBJECTION 1: 'It's too disruptive to switch mid-lease cycle.'
💡 We've transitioned properties mid-cycle 40+ times. Residents receive one letter. Rent continues uninterrupted. The transition takes 7–14 days we handle everything.

❓ OBJECTION 2: 'Our PM has been with us for years it feels disloyal.'
💡 Loyalty to a service provider who is underperforming costs you NOI. You owe loyalty to your investment, not to a vendor.

❓ OBJECTION 3: 'TPM's fee is higher than our current PM.'
💡 Let us show you the NOI math. The cheapest PM typically costs the most in vacancy, deferred maintenance, and missed rent increases. We'll do the comparison in writing.

❓ OBJECTION 4: 'We want to see how our current PM does for one more quarter.'
💡 In 10 years, I've never seen a PM turn performance around without a catalyst usually the threat of losing the account. One more quarter of sub-par management is one more quarter of lost NOI.

❓ OBJECTION 5: 'We're not sure TPM has experience with our property type.'
💡 We manage Class A, B, and C assets. We have case studies for every scenario. Show us the property and we'll show you our track record.

❓ OBJECTION 6: 'We just signed a new agreement with our current PM.'
💡 Most PM agreements have a 30–60 day notice clause. We'll review your contract with you at no cost and advise you on your options.

Every objection has an answer. The one that doesn't? Inaction.

📞 (214) 438-0996 | touchstonepm.com

Q2 closes this Sunday. Q3 starts Monday.

This is historically the highest-ROI moment to make a property management change.

Why? Because clean quarter boundaries give you measurable before/after data. When you start Q3 with a new operator, you know exactly what the new management delivered by Q3 close. No attribution confusion.

For each of you:

📌 FRUSTRATED SWITCHER (P1):
You've known for months. Every week you delay is another week of sub-par performance. Call this week. We transition professionally. Your Q3 starts clean.

📌 TURNAROUND OWNER (P2):
DFW summer leasing window is still open but it closes fast. A turnaround that starts in July captures the remaining summer demand. One that starts in September is fighting an uphill battle.

📌 OUT-OF-STATE INVESTOR (P3):
The Monday morning report you've never had you could have it. Two phone calls. One agreement. Full operational control transferred.

📌 FIRST-TIME INVESTOR (P4):
If you're starting your first full H2 of multifamily ownership start it with a plan, a system, and a partner who's done this 40+ times.

Every quarter you wait is a quarter of compounding underperformance.

Q3 starts Monday.

📞 (214) 438-0996 | touchstonepm.com