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Invasion of the Conversion Snatchers At the Crossroads of Sales and Automation "Human Touch in Sales, The Irreplaceable Value in a Bot-Filled World" – as technology continues to evolve at an unprecedented pace businesses are consistently striving to streamline their operations to maximise efficiency and cost-effectiveness. One signif...

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Telecoms: A Key Player in Black Friday's Triumph Black Friday isn't just a shopping event, it's a window into consumer behaviour that extends beyond the sales periods. Our latest report examines data from the Telecom sector during Black Friday, offering valuable insights for navigating this dynamic landscape.

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Now Interact on LinkedIn: Can the telecoms sector overcome silo syndrome?? Our latest blog looks at the impact of "Silo Syndrome" in the Telecoms sector.

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Personalisation matters more than ever before Personalisation will continue to be an increasingly important trend in the future. Personalisation makes the user experience more engaging, relevant and useful. It also helps businesses to better understand their customers and create messaging that resonates with them - all of which can lead to bett...

We are delighted to announce that live commerce provider Whisbi has partnered with Now Interact to power their new visitor Intelligence add-on "Whisbi Boost".

Now Interact x Whisbi Boost Now Interact powers new Whisbi Boost product

Now, more than ever, energy companies need to make sure they're handling customer Interactions in an optimal manner. Check out our blog to find out how Utilita reduces call volumes, increases self service, and grows sales using Now Interact.

How Utilita increased their conversion rate by over 80% Utilita strives to uphold a fair price, offer an easy-to-understand product and provide complete transparency with their service offering. Their aim is to always keep things simple – they want their customers to feel in control of their energy usage and spend. Utilita wanted a solution that was ab...

5 easy steps to an optimised customer contact strategy.

5 Easy Steps to Customer Contact Success Competition between contact channel technology providers is fierce. The promises about being able to improve the customer experience and build sales, although mostly substantiated, can get lost in a sea of technical jargon and complex customer journeys. With so many tools, and so many promises, crea...

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Is your organisation still searching for a robust contact channel strategy? Check out our recent blog

Measuring your Contact Channel Strategy Personalisation works. Consumers want bespoke, tailor-made customer experiences. Companies know that they need to provide them. But getting there isn’t always straightforward. Many companies take the first step by investing in an array of contact channels. But are these contact channels delivering...