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Companies may choose to go with us because we offer more than what a smaller answering service can offer. Nationally run businesses like ours are more experienced and have a broader spectrum of services. We have seen it all, answered for just about every industry, and have experience with everything from sales & customer acquisition to customer care & retention. And, being open 18 (for now) hours a day has it's perks too. That means you will be able to extend your office hours as well. We aren't saying you need to change the hours on your door & website to 18, but you can definitely let your customers know that you are there for them whenever they need you. Why trust Specialty? We have the account experience to guide you to what protocols will work best for your account and how to get you the biggest ROI. Being open around the clock and on weekends is appealing for businesses with shorter hours or holidays, including weekends. No one wants to lose opportunities, right? Some companies are looking to make sure every call they get goes to the proper department person in the company. We can do that too. Some companies have locations across the country or world. They want to be sure that each incoming call goes to the correct branch. There needs to be no miscommunication in this process. Well-trained call center agents always make sure your account is managed properly and your calls are handled exactly as they would be in your own office.