AscendumGroup

At Ascendum, Customer Service is built as one connected ecosystem.

Every service journey starts at the Service Center, where requests are received, analyzed and coordinated. From there, our teams ensure the right response, whether in the workshop or through our technicians on the jobsite, at the customer's operation.

It's an integrated approach that brings together expertise, coordination and responsiveness, delivering a seamless service experience focused on keeping our customers moving.

Summer is here. So are we.
Ready for another season supporting our customers. We're already on our way.

One Group. Different Markets. Shared Expertise.

Operating in 14 markets means working in different cultures, speaking different languages and supporting a wide range of industries. But across all of them, we are driven by the same principles: expertise, commitment and customer focus.

Our team in Czechia is taking a significant step towards more sustainable operations by switching its service van fleet to HVO (Hydrogenated Vegetable Oil) fuel, a transition that can reduce CO₂ emissions by up to 80% compared to conventional diesel.

To support this transition, a HVO fuel tank was installed at Czechia’s headquarters, making it easier to refuel Service Vans with this more sustainable fuel alternative.

A change with a meaningful impact to drive a sustainable shift.

Behind every machine, there’s work that demands precision.
In our workshops, every detail matters, from maintenance to complex repairs.
At Ascendum, it’s this level of care that ensures machines are ready to perform when it matters most.

Our team in Portugal joined industry professionals, customers and partners at the 14th edition of ExpoFlorestal, the largest forestry, agriculture and environmental fair in the Iberian Peninsula, which brought together around 150 exhibitors and 30,000 visitors.

Throughout the event, visitors had the opportunity to explore forestry solutions and technologies designed to support the sector's operational challenges. One of the highlights was the international launch of the new Ponsse harvester head, presented to visitors during the event.

A great showcase of innovation, expertise and partnership in one of the most important sectors for Ascendum.

The dreams we have as children often shape who we become — first imagined in the drawings we made and still inspiring us today.
Happy Children's Day!

This May, Ascendum Portugal brought together around 150 operators and companies from the forestry sector for the Ascendum Experience – Forestry Challenge, an event focused on training, knowledge sharing and hands-on experiences in real operating conditions.

Across four different stations, participants tested machines, simulators and practical challenges focused on safety, operational efficiency and best practices in the field.

More than an equipment demonstration, the initiative delivered an immersive experience connecting professionals, technology and technical expertise with the day-to-day reality of the forestry sector.