Fiberteczone PSG

NOTICE TO OUR VALUED CLIENTS

If you are experiencing difficulty sending or receiving messages through Facebook Messenger, please note that the issue may not be related to your internet connection.

Based on reports from Downdetector, Messenger is currently experiencing a surge in reported issues, which may affect message delivery, loading, or connectivity for some users.

If your internet is working normally but Messenger is not responding as expected, the issue may be on the application's end.

We recommend:

* Refreshing or restarting the Messenger app.
* Waiting a few minutes and trying again.
* Checking service status updates if the issue persists.

Thank you for your understanding and continued trust in FibertecZone PSG. If you are experiencing a complete internet outage or other connectivity concerns unrelated to Messenger, please don't hesitate to contact us.

-FibertecZone PSG Team

🚨 META SERVICES OUTAGE: YOUR INTERNET IS WORKING FINE 🚨
Are you having trouble refreshing your Facebook feed, sending messages, or loading Instagram stories? You are not alone, but don't reboot your router just yet!
What is happening:

❌ Meta Platforms Down: Facebook, Messenger, Instagram, and WhatsApp are currently experiencing a global service outage.
✅ Your Internet is Active: This is an issue on Meta's servers, not with your local internet connection or WiFi.

Other websites and streaming services are operating normally. Meta is already working on a fix to bring their platforms back online. We are monitoring the situation closely and appreciate your patience!

📢 GOOD NEWS! 📢

Get rewarded just by sharing the joy of reliable internet! We are happy to announce our new Referral Program! 🚀

For every friend, family member, or neighbor you refer to, you will earn a ₱250 Referral Fee once their installation is SUCCESSFUL! 💰

Choosing how to get your reward is easy:
💵 Via GCash – Straight to your digital wallet!
📉 Bill Deduction – Applied as a discount on your next monthly internet bill!

There is no limit to how many people you can refer to. The more successful sign-ups you bring, the more rewards you earn! Share this post and start earning today! 📲🌐

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📞 How to refer:
Message us here on our page.

80% of the affected connections have already been restored.

📢 SERVICE UPDATE

Good news, FibertecZone!
Paunti-unti na pong bumabalik ang ating internet service, at as of now, around 80% of the affected connections have already been restored.

However, habang ongoing pa rin ang stabilization and restoration ng remaining lines, some customers may still experience:

• Buffering
• Slow internet speed
• Intermittent connection
• Temporary signal fluctuations

To help refresh and stabilize your connection, we highly recommend that you:

✅ Restart your modem/router

1. Unplug the power cable
2. Wait for 30 seconds
3. Plug it back in and wait for the lights to stabilize

Restoration may still vary depending on your exact location and line condition, but continuous progress is being made.

Maraming salamat po sa inyong matinding pasensya, pag-unawa, at suporta throughout this incident. Patuloy po kaming magbibigay ng updates hanggang sa maibalik fully ang serbisyo.

— FibertecZone PSG Team

NETWORK ADVISORY: UNFORESEEN INCIDENT AFFECTING SERVICE

We are deeply, deeply sorry for the internet outage that is currently affecting your service. We were caught completely off-guard by this sudden turn of events, and we want to assure you that this is something we never expected or wanted to happen.

An entirely unforeseen incident—burned electrical wires in front of the Iglesia Ni Cristo Church in Ilugin—unfortunately and unexpectedly caused significant damage to our crucial main fiber optic lines as well. We feel terrible that this external event, which was entirely beyond our control, has led to this disruption.

Rest assured, our top and only priority is to fix this as quickly as possible. Technical team has been on-site and is working tirelessly, round-the-clock, to repair the damage and restore your connectivity. The provided images show the situation and our team in action.

Please be advised na wala din po kaming signal at humanap pa ng lugar na mayroon. Pasensya na po kung hindi kami agad makapag reply.

Affected Areas: Ilugin, Nagpayong, and Kenneth.

Estimated Resolution: Within the day.

Updates: We will provide updates as they become available.

Affected areas, ramdam po namin ang inyong hirap at abala. Hindi man po natin ito kagustuhan at talagang nasorpresa rin po kami sa nangyaring sunog ng wiring. Hiling po namin ang inyong kaunting pasensya at pag-unawa habang ginagawa namin ang lahat ng paraan upang maayos ito sa lalong madaling panahon within the day. Maraming salamat po sa inyong patuloy na pag-unawa.

Thank you from the bottom of our hearts for your patience. We are committed to getting you back online.

As of 3:19AM

📢 SERVICE ADVISORY

Magandang araw po, mga ka-FibertecZone.

Nais po naming ipaalam na pansamantala pong nawalan ng internet connection ang ilang areas dahil kinakailangang ayusin at i-repair ang mga naapektuhang linya dulot ng panibagong insidente sa lugar.

Sa kasalukuyan, patuloy pong isinasagawa ang repair at restoration work upang maibalik ang maayos at stable na serbisyo sa lalong madaling panahon. Humihingi po kami ng taos-pusong pasensya sa abalang dulot nito.

Nauunawaan po namin ang inyong frustrations at concerns, at nais naming ipaabot na hindi rin po namin ginusto ang nangyaring insidente. Rest assured na ginagawa po ang lahat ng kinakailangang hakbang upang maibalik agad ang inyong koneksyon.

Magbibigay po kami ng updates tungkol sa status ng restoration sa abot ng aming makakaya at kung may available nang impormasyon.

Maraming salamat po sa inyong patuloy na pag-unawa, pasensya, at suporta.

📞 For updates and concerns:
0976 142 6539

— FibertecZone PSG Team

SERVICE ADVISORY

Magandang araw, mga ka-FibertecZone.

Nais po naming ipaalam na dahil sa naganap na sunog sa harap ng Iglesia ni Cristo sa Sandoval Avenue, naapektuhan po ang ilan sa ating linya kaya maaaring makaranas ng:

• Mabagal na internet connection
• Buffering
• Intermittent connection
• Pansamantalang pagkawala ng signal

Ang aming technical team ay kasalukuyang onsite at patuloy na inaayos ang naapektuhang linya upang maibalik agad ang normal at stable na serbisyo.

Sa ngayon, wala pa pong exact time ng full restoration, ngunit rest assured na binibilisan po ang pagkukumpuni at monitoring ng affected areas.

Maraming salamat po sa inyong pang-unawa, pasensya, at suporta.

— FibertecZone PSG Team

📢 SERVICE UPDATE

Good news! Paunti-unti na pong bumabalik at umaayos ang internet connection sa affected areas. As of now, around 60% of our network has already been restored. 💙

However, some customers may still experience:
• Buffering
• Slow connection
• Intermittent internet
• Temporary disconnections

This is normal while ongoing pa rin ang restoration and stabilization of the remaining affected lines.

Our technical team is continuously working onsite to fully restore and stabilize all connections as soon as possible.

Restoration may vary depending on your location and affected line status, but please know that progress is continuously being made.

Maraming salamat po sa inyong matinding pag-unawa, pasensya, at suporta throughout this situation. 🙏💙

We will continue to provide updates as restoration progresses.

— FibertecZone PSG Team

We understand that many of you are still experiencing no internet connection, and we sincerely apologize for the continued inconvenience.

Based on our latest on-site check, more workers are now actively repairing the lines, and efforts have been intensified to restore service as quickly as possible.

The delay is due to the extent of the damage—a wide area of wiring was affected, and for safety reasons, connections had to be temporarily cut while the electric lines are being properly restored. This process takes time to ensure everything is fixed correctly and safely.

At this moment, we are still unable to provide an exact time for full restoration, but please be assured that progress is ongoing and work is being expedited.

We also ask for your understanding as our responses may be delayed. Due to the outage, even our team is experiencing limited or no signal, and we need to go to other areas just to send updates.

Thank you for your patience and understanding during this time. We will continue to keep you posted.

— FibertecZone PSG Team