RAGUS BPO

Ragus BPO

No matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treating every customer as a subscriber instead of just another account will force you to focus on their success above all else—resulting in loyal customers who are die-hard brand advocates.

The New Year’s Resolution for Customer Success: Every Customer is a Subscriber Yes, you heard correctly. Treat every customer like they are in a subscription model. No matter your industry, your customer’s vertical, or whether you have a product or service, the motto of treat…

Ragus BPO

Sometimes customers aren’t clear when communicating a problem. They may be unsure of the problem, they may be frustrated about making the call and it is affecting their communication. To resolve the issue as quickly as possible, our own communication needs to be very efficient.

Top 10 Customer Service Tips Sometimes customer service can get a little stale. Heres a few tips on how to freshen up your customer service. 1. Clarify customer complaints...

Ragus BPO

An Objections Doc can help you understand and address the common objections customers have about your product.

The Best Way to Handle Customer Objections: Write Them Down An Objections Doc can help you understand and address the common objections customers have about your product.

Ragus BPO

Ten years ago, customer service was usually relegated to an outsourced contact centre. Today’s proliferation of “Customer Heroes”, “Customer Success Managers”, “Customer Experience Consultants” and the like, however, reflects the growing demand for service experts.

5 Customer Service Figures Defining 2017 Ten years ago, customer service was usually relegated to an outsourced contact centre. Today’s proliferation of “Customer Heroes”, “Customer Success Managers”, “Customer Experience Consul…

Ragus BPO

Think you can’t change the world? Think again.

You Have All the Tools You Need to Change Your World. So Go Do It Think you can't change the world? Think again. You're already further along than Gandhi was.

A new year signifies the opportunity to reflect and a chance for new beginnings. Just as you make your resolutions and examine your personal journey over the past 12 months, so should you contemplate the year’s sales performance. What types of prospects generated the most value for your business? Where did lost deals get hung up in the pipeline? Which activities resulted in the highest conversion rates?

3 Sales Metrics You Need to Measure Last Year & Maximize the Next A new year signifies the opportunity to reflect and a chance for new beginnings. Just as you make your resolutions and examine your personal journey over the past 12 months, so should you contemplate…

It's better to meet customer expectations consistently than to exceed them every once in awhile.

Why Reducing Unpleasant Surprises Is Better Than Delivering Delight to Your Customers

It’s true that a likable salesperson is always going to outsell someone who is not likable. After all, selling is a people business, and people have got to like you if you expect to succeed.

How To Lose Friends and Never Influence People It’s true that a likable salesperson is always going to outsell someone who is not likable. After all, selling is a people business, and people have got to like you if you expect to succeed. Th…

Change is always hard, but the right techniques make it way easier.

5 Practical Ways To Make 2017 Your Best Year Yet

I was recently asked “What do customers actually need to know?”. I paused before answering because I’m sure if you asked 20 of my company’s current customers, they would give you 20 different answers. I finally said, “You should ask them.”

What Do Your Customers Need to Know? I was recently asked “What do customers actually need to know?”. I paused before answering because I’m sure if you asked 20 of my company’s current customers, they would give you 20 different…

Whether you’re looking to save time or money, outsourcing is a great way to get important projects done without allowing them to consume your company’s focus. But before you hand off your work to just anyone, there are some potential risks you won’t want to ignore.

Consider These 7 Things Before Outsourcing Your Next Project | AllBusiness.com Looking to save time or money? Outsourcing is a great way to get important projects done without allowing them to consume your company's focus.

If you’re an effective salesperson, there’s a good chance that it’s thanks to an aptitude for understanding a client’s frame of mind. The field of psychology offers several insights into why certain sales techniques are effective. If you can understand these insights, you’ll be able to develop an even more impressive edge in selling.

8 Tips To Jumpstart Your Sales Inspired By Psychology If you can understand these insights, you'll be able to develop an even more impressive edge in selling.