HATS Solutions

From PowerUPCoaching

What do you think -- did he handle this right?

This is the kind of thing that gives internet marketers a bad name...

After months of promising "soon, soon" and ultimately not delivering a product, I sent a polite email to the vendor saying

"I'd like to remain a customer, but if you don't plan on having this product delivered in the next week, please process a refund."

His reply?

"I'd rather give you a refund, I'm no keen on dealing with unhappy customers".

I wanted to say, "Then you should not make your customers unhappy by not delivering your product and breaking your promises"... but I just agreed to the refund.

I actually bought the product as part of my "due diligence" for deciding whether to promote anything. From this particular individual, I expected a top-flight product and stellar support.

He was, after all, selling products that taught how to create lifetime customer value and satisfaction (among other things)...

So there I was, giving him every chance I could to make me a raving fan ... and instead he soured me on buying or recommending anything he sells.

What do you think? Should you just blow off unhappy customers or should you try to handle their concerns and try to make them raving fans and evangelists?

How would you handle it?

Comment and share - would love to know what you think.

When your Front Line Staff/Customer Service Crew/Waiters
have developed bad attitude and already affects your sales and profitability --- then it is time to call for professional help.

IF your employees stop performing productively and go against the mission of the company, CALL US TO TAKEOVER retraining and refocusing.

HATS SOLUTIONS INC. is an organization passionate about delivering the highest
level of transcription and BPO services to its clients. Our solutions
address the needs of practitioners, administrators, and institutions by utilizing the most effective blend of technology and human expertise.

YOU GET THE FRIENDLIEST BACK OFFICE IN THE MARKET. HIGHLY TRAINED PROFESSIONALS FROM THE BEST TRAINERS WITH MORE THAN 40 YEARS OF EXPERIENCE IN CUSTOMER SERVICE.

CONSULT WITH OUR BEST TEAM FOR MOST PRODUCTIVE RESULTS AND PROFESSIONAL IMAGING

WE CAN PROVIDE YOU CUSTOMER SERVICE RELATED 24X7 SERVICE. CALL US FOR ADVICE ON WHAT YOUR BUSINESS NEEDS.

WE WILL BE HAPPY TO TRANSCRIBE. INTERPRET, TRANSLATE ALL YOUR MEETINGS. MORE THAN 1.000 FRIENDLY STAFF HIGHLY TRAINED FOR YOUR PROFESSIONAL DOCUMENTS.

HATS is an organization passionate about delivering the highest
level of transcription and BPO services to its clients. Our solutions
address the needs of practitioners, administrators, and institutions by
utilizing the most effective blend of technology and human expertise.

Our dedication to our customer has been always our
highest priority and is demonstrated at every stage. From quality
assurance to information technology to operations to sales, our experts
respond immediately to resolve your inquiries expeditiously.