Get2Work

Job Title: Offshore IT Support Specialist
Location: On-site | Full-Time | Kepwealth Center, Ayala Cebu Business Park Area

Role Summary
This is a generalist IT support role — not a software engineering position. You won't be writing code or designing system architecture. Instead, you'll be the person who keeps things running smoothly across the organization: administering email systems, managing desktop environments, preparing documents, troubleshooting user-reported issues, monitoring error logs, and helping team members solve everyday tech problems. The scope of this role will evolve over time as new internal tools are developed.
The ideal candidate is someone who may not know how to do everything on day one (the scope of IT support is broad), but who is resourceful and tech-savvy enough to identify problems clearly, research solutions independently, and exercise strong judgment — especially around security.

Key Responsibilities
Desktop Support & Endpoint Management

- Ensure all personnel computer systems are running the current OS versions and that all application software is kept up to date.
- Install, configure, and maintain antivirus and other security software across all company devices, verifying that definitions and settings are correct.
- Enforce endpoint lockdown policies so that end users cannot install software on their own — all software installations, updates, and removals must go through DesktopSupport
- Manage user permissions and local admin access to maintain a secure, standardized desktop environment
- Coordinate remote patching, updates, and system hardening for all company-issued devices

Email & Account Administration
- Outlook email administration: creating accounts, updating licensing, setting up inbox and forwarding rules, managing the archival process
- Supportemail administration: creating and configuring newsupportemail accounts

Document & Asset Management
- Facility training document conversions, including signature verbiage additions and input field preparations
- General document conversions (converting file types, modifying PDFs to add input fields, etc.)
- Facility image size and quality optimizations

Internal IT Support
- Answering computersupportinquiries from any BravoCare team member, covering hardware issues, networking issues, and software issues
- Troubleshooting and resolving day-to-day technology problems for the internal team

Tier 1 User Technical Support
- Fielding tech-relatedsupportrequests from BravoCare users (clinicians and facilities) via phone and chat
- Performing base-level investigation to determine whether an issue is on the user's device/network before escalating to the engineering team
- Following structured troubleshooting workflows (for example: a clinician reports not receiving a password reset email — you would check whether the email was sent, verify the address matches, check junk folders, attempt a resend, and only escalate to the dev team as a bug report if all steps fail)

Monitoring & Log Review
- Monitoring the Address Validation log throughout the day
- Reviewing and handling Timeclock report errors log
- Flagging and resolving issues surfaced by these logs in a timely manner

Required Qualifications
- 2+ years of experience in anIT support,helpdesk, or desktopsupportrole
- Hands-on experience with endpoint management — OS patching, software deployment, and enforcing user permission policies (via MDM tools, Group Policy, or equivalent)
- Working knowledge of antivirus/endpoint security platforms (installation, configuration, monitoring)
- Strong familiarity with Microsoft 365 / Outlook administration (mailbox setup, licensing, rules, forwarding)
- Experience with basic document management — PDF editing, file conversions, image optimization
- Demonstrated ability to troubleshoot end-user tech issues across devices, browsers, and networks
- Excellent written and spoken English — you'll be communicating directly with U.S.-based nurses, facilities, and internal team members
- Strong independent problem-solving skills: able to take a vague problem description from a non-technical user, articulate the actual issue clearly, and research a solution
- Security-conscious mindset — you understand the risks of modifying system configurations, user permissions, and security software, and you proceed carefully

Preferred Qualifications
- Technical diploma or degree in IT, Computer Science, or a related field is a plus, but not required
- Experience with remote desktop management tools (e.g., Intune, Jamf, ConnectWise, TeamViewer, or similar RMM platforms)
- Familiarity with Windows Group Policy for enforcing software installation restrictions
- Experience supporting a SaaS platform or healthcare technology product
- Familiarity with ticketing systems (Zendesk, Freshdesk, JiraServiceDesk, or similar)
- Prior experience in a BPO, offshoresupportcenter, or remotesupportenvironment
- Basic understanding of email deliverability (SPF, DKIM, spam filtering) — helpful for troubleshooting password reset and notification delivery issues
- Experience creating or following SOPs for technical workflows

How to Apply
Interested applicants may send their updated resume to:
[email protected]

Please use the subject line:
Application – IT Support Specialist

Job Title: Lead Generation Specialist (Cold Calling)
Location: On-site | Full-Time | Kepwealth Center, Ayala Cebu Business Park Area
Salary: ₱30,000 – ₱40,000 + Sales Incentives

Role Function
This role is responsible for outbound lead generation through structured cold calling workflows. The objective is to identify qualified property sellers, collect key data points, and convert conversations into scheduled appointments or endorsed opportunities for the acquisitions team.

Performance is measured by:
Contact rate
Qualified leads generated
Appointments set
Contribution to closed deals
Core Responsibilities

1. Outbound Calling Ex*****on
Perform high-volume cold calls daily using provided dialer system
Follow structured call flow and scripts with controlled flexibility
Navigate objections, gatekeepers, and call interruptions

2. Lead Qualification
Identify seller intent (timeline, motivation, property condition)
Verify property ownership and status
Extract complete and accurate data for evaluation

3. Appointment Setting / Endorsement
Convert qualified leads into scheduled callbacks or appointments
Endorse leads with complete notes and context
Ensure proper handoff to the acquisitions team

4. CRM & Documentation Discipline
Log all call outcomes accurately in CRM (Monday.com)
Maintain structured and complete call notes
Follow tagging system (Interested, Not Interested, Callback, etc.)

5. Workflow Compliance
Follow call result tagging, callback timing, and escalation process
Handle voicemail, unanswered calls, and follow-ups correctly
Maintain daily call logs and reporting consistency

Required Skills & Experience
Experience in cold calling, telemarketing, or lead generation
Strong verbal communication and call control
Ability to handle rejection and maintain output
Ability to follow structured SOPs without deviation
Strong attention to detail in documentation

Preferred
Real estate or property-related experience
Experience using dialers (ReadyMode or similar)
Appointment setting background
Sales Account Experience

Compensation & Benefits
₱30,000 – ₱40,000 Total Salary Package
Sales incentives per closed deal
Health insurance
Government benefits
Training, scripts, and system provided

Work Setup
On-site, full-time
KPI-driven performance environment
Application Process

To apply, complete the APPLICATION FORM HERE:
https://form.jotform.com/210041548887055

Only applications submitted through the form will be reviewed.

Job Title: Lead Generation Specialist (Cold Calling)
Location: On-site | Full-Time | Cebu Business Park Area
Salary: ₱25,000 – ₱30,000 + Sales Incentives + Benefits + Health Insurance

Role Function
This role is responsible for outbound lead generation through structured cold calling workflows. The objective is to identify qualified property sellers, collect key data points, and convert conversations into scheduled appointments or endorsed opportunities for the acquisitions team.

Performance is measured by:
Contact rate
Qualified leads generated
Appointments set
Contribution to closed deals
Core Responsibilities

1. Outbound Calling Ex*****on
Perform high-volume cold calls daily using provided dialer system
Follow structured call flow and scripts with controlled flexibility
Navigate objections, gatekeepers, and call interruptions

2. Lead Qualification
Identify seller intent (timeline, motivation, property condition)
Verify property ownership and status
Extract complete and accurate data for evaluation

3. Appointment Setting / Endorsement
Convert qualified leads into scheduled callbacks or appointments
Endorse leads with complete notes and context
Ensure proper handoff to the acquisitions team

4. CRM & Documentation Discipline
Log all call outcomes accurately in CRM (Monday.com)
Maintain structured and complete call notes
Follow tagging system (Interested, Not Interested, Callback, etc.)

5. Workflow Compliance
Follow call result tagging, callback timing, and escalation process
Handle voicemail, unanswered calls, and follow-ups correctly
Maintain daily call logs and reporting consistency

Required Skills & Experience
Experience in cold calling, telemarketing, or lead generation
Strong verbal communication and call control
Ability to handle rejection and maintain output
Ability to follow structured SOPs without deviation
Strong attention to detail in documentation

Preferred
Real estate or property-related experience
Experience using dialers (ReadyMode or similar)
Appointment setting background

Compensation & Benefits
₱25,000 – ₱30,000 base salary
Sales incentives per closed deal
Health insurance
Government benefits
Training, scripts, and system provided

Work Setup
On-site, full-time
KPI-driven performance environment
Application Process

To apply, complete the APPLICATION FORM HERE:
https://form.jotform.com/210041548887055

Only applications submitted through the form will be reviewed.

Job Title: Human Resources Manager
Location: On-Site
Employment Type: Full-Time

Job Summary
We are seeking a results-driven and highly organized Human Resources Manager to oversee and manage all HR functions within our organization. This is a fully on-site role requiring strong operational leadership, compliance expertise, and hands-on ex*****on. The HR Manager will handle recruitment, employee relations, labor compliance, performance management, and policy implementation aligned with Philippine labor laws and internal audit standards.

This role requires both strategic thinking and operational ex*****on.

Key Responsibilities
1. Recruitment & Talent Acquisition
2. Lead end-to-end recruitment processes
3. Develop hiring plans aligned with business growth
4. Manage sourcing, screening, interviews, and onboarding
5. Build talent pipelines for operational roles
6. Employee Relations
7. Handle administrative investigations and disciplinary cases
8. Ensure due process in accordance with Philippine labor law
9. Address employee concerns and conflict resolution

Compensation & Benefits
1. Coordinate payroll processing with accounting
2. Ensure statutory compliance (SSS, PhilHealth, Pag-IBIG, DOLE)
3. Manage leave credits and attendance tracking
4. Compliance & Documentation
5. Maintain complete employee 201 files
6. Ensure HR documentation is audit-ready
7. Support DOLE inspections and regulatory compliance
8. Implement structured HR policies and SOPs
10. Performance Management
11. Implement evaluation systems and KPI tracking
12. Support managers in coaching and performance improvemen
13. Recommend improvements based on data and operational needs

Qualifications
1. Bachelor’s degree in HR, Psychology, Business Administration, or related field
2. 3–5+ years HR experience (BPO experience preferred)
3. Strong knowledge of Philippine Labor Law
4. Experience handling employee cases and compliance documentation
5. Strong organizational and leadership skills

Salary Range
PHP 30,000 – PHP 50,000 per month
Salary will be based on experience, competency level, and demonstrated capability.

How to Apply
Interested applicants may send their updated resume to:
[email protected]

Please use the subject line:
Application – HR Manager

Exciting Career Opportunity at Get2work: Payroll Specialist

Job Summary:
Join our team at Get2work as a Payroll Specialist! In this vital role, you will be responsible for ensuring timely and accurate payment processing for clinicians while maintaining responsive communication with both clinicians and healthcare facilities.

Employment Type: Full Time | On Site Cebu City

Responsibilities:
1. Process payments for clinicians, ensuring accuracy and timeliness.
2. Manage communications with clinicians regarding payment inquiries, timesheet submissions, and payment preferences.
3. Coordinate with healthcare facilities to confirm shifts and address any discrepancies.
4. Handle incoming calls, emails, and messages from clinicians and facilities, providing prompt responses and resolutions.
5. Assist clinicians with administrative requests such as form submissions (W9, 1099, etc.).
6. Support the healthcare program leaders with assigned tasks to enhance service delivery.

Preferred Qualifications:
1. A college degree in business or a related discipline.
2. At least 2 years of experience in a BPO, IT, or e-commerce environment.
3. Proficiency in Microsoft Excel and strong communication skills.
4. Ability to address and resolve customer concerns swiftly and effectively.

What We Offer:
1. A collaborative and supportive work environment.
2. Opportunities for career advancement and skill development.
3. Competitive compensation package and benefits.
Key Performance Metrics:
1. Accuracy in payment processing and administrative tasks.
2. Consistent availability and reliability.
3. High level of clinician and facility satisfaction.

If you are detail-oriented, proactive, and looking for a role where you can make a significant impact, apply today to become a part of our dynamic team at Get2work. We are excited to help you grow with us!
Apply Now!

Join us in providing exceptional support to those who care for others. Submit your application at [email protected] today and take the first step towards a rewarding career with Get2work.

Job Title: Onboarding Specialist

Employment Type: Full Time | On Site Cebu City

Job Summary:
As an Onboarding Specialist, you will be integral in ensuring a seamless onboarding process for clinicians at Bravocare in Pennsylvania. This role requires a solid understanding of call center operations and the ability to effectively address and resolve clinician concerns.

Key Responsibilities:

Communication and Coordination:
- Answer calls from clinicians regarding their credentials.
- Proactively reach out to clinicians who have registered but not yet onboarded.
- Validate clinician credentials and add them to the operational dashboard.
- Create job orders based on facility requests.
- Communicate with the operations management team about any errors or issues with the clinician waitlist.

Documentation and Reporting:
- Maintain accurate records of interactions with clinicians.
- Send detailed reports to the upper management team regarding onboarding progress and any potential issues.

Competencies
- Education: Minimum of a collegiate level degree in business or a related field.
- Experience: At least two years of experience in the BPO-IT sector, with a preference for candidates with e-commerce background.

Skills:
- Strong working knowledge of Excel for reporting purposes.
- Excellent communication skills.
- Ability to swiftly resolve customer or clinician concerns.

Key Performance Indicators:
- Accuracy in handling data and clinician information.
- Consistent attendance and availability.
- High level of customer satisfaction through effective problem resolution.

This position offers the opportunity to play a critical role in the onboarding process, ensuring that clinicians are ready and equipped to provide service.

If you have a passion for service excellence and a knack for efficient process management, we would love to hear from you.

Job Posting: Customer Service Advisor - Healthcare Sector

Employment Type: Full Time | On Site Cebu City

Job Summary:
We are seeking a Customer Service Advisor to manage queries and concerns from clinicians efficiently. The ideal candidate will have a robust understanding of call center operations and procedures, specifically within the healthcare industry.

Key Responsibilities:

- Clinician Interaction:
- Respond to incoming calls regarding expedite/cancellation pay and other inquiries.
- Assist prospective clinicians with credentials and qualifications for CNA, LPN, RN roles.
- Help clinicians book shifts and check account statuses.
- Reach out to available clinicians for shift replacements.
- Communicate with clinicians regarding their estimated time of arrival as requested by facilities and report outcomes.
- Manage communications with the payroll team regarding pay disputes and cancellation fees.
- Handle incident reports and non-compliance issues such as no-call-no-shows (NCNS) and job abandonment.
- Maintain a ‘Call to Confirm’ tracker list for clinicians who do not respond to communications.

Facility Support:
- Handle facility calls regarding schedule changes and clinician availability.
- Assist facility staff with staffing orders and adjustments.
- Communicate with facilities regarding clinician callouts, lateness, or additional staffing needs.
- Manage incident and non-compliance reports for facilities.
- Take action on facilities’ requests to ‘Do Not Return’ (DNR) clinicians.
- Support facilities in raising disputes or issues related to invoices.

Administrative Duties:
- Forward requests for payment stubs to the payroll team.
- Assist with clinician onboarding and credentialing queries.
- Ensure continuity and prepare the handover for the next shift by maintaining a comprehensive “TO DO LIST.”

Qualifications:
- Experience in customer service, preferably in a call center within the healthcare sector.
- Excellent communication and organizational skills.
- Proficiency in handling multiple tasks and navigating healthcare management systems.
- Ability to work in a fast-paced environment and maintain professionalism under pressure.

This role is critical in supporting both clinical staff and healthcare facilities, ensuring seamless service delivery and operational efficiency. If you have a passion for healthcare and a commitment to exceptional customer service, we encourage you to apply.

Join our team and make a significant impact in the healthcare community!

Exciting Career Opportunity at Get2work: Payroll Specialist

Job Summary:
Join our team at Get2work as a Payroll Specialist! In this vital role, you will be responsible for ensuring timely and accurate payment processing for clinicians while maintaining responsive communication with both clinicians and healthcare facilities.

Employment Type: Full Time | On Site Cebu City

Responsibilities:
1. Process payments for clinicians, ensuring accuracy and timeliness.
2. Manage communications with clinicians regarding payment inquiries, timesheet submissions, and payment preferences.
3. Coordinate with healthcare facilities to confirm shifts and address any discrepancies.
4. Handle incoming calls, emails, and messages from clinicians and facilities, providing prompt responses and resolutions.
5. Assist clinicians with administrative requests such as form submissions (W9, 1099, etc.).
6. Support the healthcare program leaders with assigned tasks to enhance service delivery.

Preferred Qualifications:
1. A college degree in business or a related discipline.
2. At least 2 years of experience in a BPO, IT, or e-commerce environment.
3. Proficiency in Microsoft Excel and strong communication skills.
4. Ability to address and resolve customer concerns swiftly and effectively.

What We Offer:
1. A collaborative and supportive work environment.
2. Opportunities for career advancement and skill development.
3. Competitive compensation package and benefits.

Key Performance Metrics:
1. Accuracy in payment processing and administrative tasks.
2. Consistent availability and reliability.
3. High level of clinician and facility satisfaction.

If you are detail-oriented, proactive, and looking for a role where you can make a significant impact, apply today to become a part of our dynamic team at Get2work. We are excited to help you grow with us!

Apply Now!
Join us in providing exceptional support to those who care for others. Submit your application at [email protected] today and take the first step towards a rewarding career with Get2work.

Exciting Career Opportunity at Get2work: Customer Service Representative

Job Summary:
Join our dynamic team at Get2work as a Customer Service Representative! In this crucial role, you'll resolve queries and concerns for clinicians and facility administrators, ensuring top-notch service standards and efficient operations.

Employment Type: Full Time | On Site Cebu City

Responsibilities:
1. Serve as the first point of contact for clinicians regarding pay discrepancies, shift bookings, and status updates.
2. Assist prospective clinicians with necessary credentialing information.
3. Proactively reach out to available clinicians for shift replacements and update facilities on clinician arrival times.
4. Handle facility calls, assisting with schedule changes and staffing requirements.
5. Maintain thorough communication with the payroll and upper management teams on operational issues or clinician feedback.
6. Utilize company resources to manage daily tasks and prepare for upcoming shifts effectively.

Preferred Qualifications:
1. College-level education in business or a related field.
2. Minimum of two years of experience in a BPO, IT, or e-commerce environment.
3. Proficient in Microsoft Excel and excellent communication skills.
4. Capable of effectively addressing customer concerns and taking immediate action.

What We Offer:
1. A supportive and collaborative work environment.
2. Opportunities for professional growth and development.
3. Competitive compensation and benefits.

Key Performance Metrics:
1. Accuracy in handling inquiries and data entry.
2. Consistent attendance and availability.
3. High level of customer satisfaction.

If you’re a proactive problem-solver with a customer-first mindset, apply today to become a vital member of our team at Get2work, where we value hard work and dedication.

Apply Now!
Submit your application at [email protected] and join a company that values hard work and dedication. We look forward to having you on board!

Now Hiring: Workforce Management

Job Summary:
We are seeking a Workforce Management Lead to steer the operations of our customer service or operational workforce. The ideal candidate will ensure optimal staffing and scheduling practices, deliver precise forecasting and budgeting, and manage performance effectively.

Employment Type: Full Time | On Site Cebu City

Key Responsibilities:
- Report on staffing and scheduling practices and requirements, providing accurate staffing forecasts to Operations Management.
- Scheduling: Oversee schedule creation and management to ensure adequate coverage, incorporating call volume data and staff needs analysis.
- Performance Monitoring: Publish daily performance tracking and maintain accurate records of time off requests, monitoring shrinkage.
- Data Analysis: Utilize staff data to optimize staffing levels, interpreting historical data and trends.
- Forecasting: Predict business volumes for schedule forecasting and appropriate staffing.
- Decision Support: Offer data-driven insights to aid management in recruitment and hiring decisions.
- Real-Time Monitoring: Conduct real-time call monitoring to ensure service quality.
- Perform other related duties as needed.

Competencies:
- Education: Bachelor’s degree in Business Management or related fields.
- Experience: Minimum 2 years in the BPO-IT sector and e-commerce.

Skills:
- Advanced Excel reporting skills.
- Proficiency in WFM reporting tools or ability to recommend the best reporting tool.
- Strong capabilities in data analysis, forecasting, scheduling, and workforce planning.

Key Performance Indicators:
- Accuracy in workforce planning and staffing solutions.
- High level of customer satisfaction.

Why Join Us?
As part of our team, you'll play a pivotal role in shaping our workforce strategy to enhance operational efficiency and customer satisfaction. We offer a dynamic work environment where your skills in workforce management will drive our success.

Ready to lead in workforce management? Apply now by sending your resume to [email protected], with “Workforce Management Lead Application” as the subject.