Steve Net Data Solution

INTERNET SERVICE ADVISORY

Please be advised that some users may currently experience latency, slower international connections, or intermittent access to certain online services due to an ongoing issue affecting the EAC-C2C submarine cable system.

Some international traffic is being rerouted through alternative paths, which may result in increased latency across several ISPs and online services.

Our team is closely monitoring the situation and adjusting our network routes where possible to minimize the impact.
We apologize for any inconvenience and appreciate your patience and understanding.

SERVICE
ADVISORY
SEPTEMBER 22, 2026

To Our Valued Customers,

Please be advised that we are currently experiencing an internet service interruption in the Sicalao area.

Our technical team is currently troubleshooting the issue to identify the cause and restore internet services as soon as possible.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding while our team works to resolve the issue.

Further updates will be provided once the issue has been resolved and internet services have been fully restored.
Thank you for your patience and continued support.

SERVICE
ADVISORY
SEPTEMBER 6, 2026

To Our Valued Customers,

Please be advised that we are currently experiencing a temporary internet service interruption due to an ongoing upgrade of the power source for our server.

Affected areas:
Lasam
Lal-lo

This upgrade is necessary to improve the stability and reliability of our server and network infrastructure.

Our technical team is working diligently to complete the upgrade and restore full internet services as soon as possible.

We sincerely apologize for any inconvenience this may cause and deeply appreciate your patience, understanding, and continued support during this temporary service interruption.

Further updates will be provided once the upgrade has been completed and internet services have been fully restored.
Thank you for your continued support.

SERVICE
ADVISORY
SEPTEMBER 4, 2026

To Our Valued Customers

Please be advised that we are currently experiencing a temporary internet service interruption due to ongoing activities to activate our new line in Alannay.

Affected areas:
Nabannagan East-West,
Battalan,
New Orlins,
Peru

Our technical team is working diligently to complete the activation and restore full internet services as soon as possible. Further updates will be posted once the connection is fully stabilized.

We sincerely apologize for any inconvenience this may cause and deeply appreciate your patience and understanding.

Thank you for your continued support.

To Our Valued Customers,

Please be advised that the OLT system upgrade has been successfully completed.

Internet services in the affected area have been restored, and our technical team has completed the necessary system improvements to enhance network monitoring and allow better remote management of customer modems.

Affected Area:
Magsaysay Zone 1 - Zone 3
San pedro Zone 4 - Zone 5

We sincerely appreciate your patience and understanding during the upgrade. Thank you for your continued support.

Thank you, and welcome back online!

SERVICE
ADVISORY
SEPTEMBER 2, 2026

To Our Valued Customers,

Please be advised that we are currently experiencing a temporary internet service interruption due to an ongoing OLT system upgrade.

This upgrade is necessary to improve our network monitoring capabilities and allow our technical team to better monitor and manage customer modems remotely.

The upgrade is expected to take approximately 1 day. During this period, intermittent or temporary service interruptions may occur.

Affected Areas:
Magsaysay Zone 1 - Zone 3
San pedro Zone 4 - Zone 5

We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to improve the reliability and monitoring of our network.

Thank you for your continued support.

Announcement!
SEPTEMBER 1, 2026

To Our Valued Customers,

Please be advised that the OLT system upgrade has been successfully completed.

Internet services in the affected area have been restored, and our technical team has completed the necessary system improvements to enhance network monitoring and allow better remote management of customer modems.

Affected Area:
• Cabayabasan, Lal-lo

We sincerely appreciate your patience and understanding during the upgrade. Thank you for your continued support.

Thank you, and welcome back online!

SERVICE
ADVISORY
SEPTEMBER 1, 2026

To Our Valued Customers,

Please be advised that we are currently experiencing a temporary internet service interruption due to an ongoing OLT system upgrade.

This upgrade is necessary to improve our network monitoring capabilities and allow our technical team to better monitor and manage customer modems remotely.

The upgrade is expected to take approximately 1–2 days. During this period, intermittent or temporary service interruptions may occur.

Affected Area:
• Cabayabasan, Lal-lo

We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to improve the reliability and monitoring of our network.

Thank you for your continued support.

To Our Valued Customers,

We are currently experiencing a temporary internet service interruption due to high optical power reading on the network.

Affected area:
Magsaysay

Our technical team is currently monitoring and troubleshooting the issue to restore stable internet service as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.