Botly Solutions

The Customer Experience in many industries has been impacted in various ways. The CMO of Zendesk will be sharing some insights on forthcoming CX trends and how to quickly adapt to changing consumer behaviour. Could be useful and inspirational for many of us! 🚀

Welcome! You are invited to join a webinar: CX Strategies to Fuel Growth in 2021. After registering, you will receive a confirmation email about joining the webinar. Next Thursday, Jan 14 at 11a PST (2p EST), Zendesk's CMO Jeff Titterton will be joining us to discuss the most important customer experience lessons learned from the pandemic and share tactical insights from Zendesk’s forthcoming CX Trends report that will help accelerate business growth in 2021. ...

This Forrester blog article nicely summarises how the big names in the finance industry have had to increasingly adopt chatbots and voice assistants this year. It also notes that the unmet expectations from the AI side of tech still remain a challenge.

https://go.forrester.com/blogs/covid-19-stokes-the-chatbot-hype-in-financial-services/

Does that mean there's a better business case for more-specialized chatbots that promise and deliver a little bit but do it well?

At Botly Solutions, we focus on automated guided conversations that provide better value to businesses as well as their customers. If we can automate 60% of the interaction, it frees up the human responders to better serve the customers.

COVID-19 Stokes The Chatbot Hype In Financial Services COVID-19 prompts banks to roll out chatbots, but only a minority of customers feel comfortable using virtual agents for customer service in financial services.

https://youtu.be/h8qcEDp4igk

Sharing the first chatbot that I made... as a sample of messenger infobots that are possible. Conversational interactions provide a lower-friction user experience - not requiring users to download specific apps or accessing different websites.

Covid19 Messenger Infobot Sample This is just a sample infobot to show what's possible. Let me know what you think about it. Check out how many "cheer me up" replies you can get!! ;) Links (...

Looking forward to an interesting conversation!

Kaarvan Conversations
The Advancement of Technology and Digital Strategy for Development

Tomorrow, Sunday 6th September at 4 pm, tune into our Facebook Live Session with Moiz Penkar, Founder of Botly Solutions and Hamza Mudassir, Founder of Platypodes.io Moderated by Mehr Husain, Media and PR Manager at Kaarvan.

A little about our panelist:

Moiz Penkar has a PhD in Human-Computer Interaction and these days works tirelessly on his startup developing automated messenger interactions for digital marketing and sales automation. He has earlier worked in Marketing, Business Development, MIS and Web Development roles (first in Pakistan and then in New Zealand.) He continues to volunteer as an InterNations Consul organising events to bring people from diverse backgrounds together in a meaningful way.

Hamza is a visiting fellow in Strategy at Cambridge University, where his research and teaching focus are in digital disruption and multi sided platforms. He is also the founder of strategy consulting firm, called Platypodes.io where he works with both start-ups and established firms on solving their toughest digital transformation challenges. Hamza has held senior roles in product management and strategy functions in companies such as Amazon, Jagex and Adstream. His articles on digital disruption have been cited and published in The Economist, The Conversation and Entrepreneur - with the latter recognising Hamza as a world leading business thinker and included him on the magazine’s cover in July 2020.

https://m.me/covid19.infobot?ref=countryCode--nz

Covid 19 - Infobot Public service to help people get information on the Covid-19 outbreak. Please refer to official sources in your locality for the latest updates. Stay safe!

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