Velocitynet

Hi everyone,

Just a quick note to let you know that our Bond Street office will be closed for the Christmas and New Year period from 5:00 pm on Tuesday, 23 December, and will reopen at 9:00 am on Monday, 5 January.

Our office and after-hours number (03 218 4489) will remain available during this time for any technical issues.

We would like to wish all our valued customers and their families a very Merry Christmas and a Happy New Year.

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🚨 Stolen Equipment – Assistance Needed 🚨

Once again, we have been the target of theft. Over the past month, six large batteries have been stolen. Each battery weighs 47kg, making them difficult to move, so we suspect more than one person is involved.

If you come across anyone trying to sell cheap batteries, or notice someone with batteries that seem out of place, please get in touch with us. Any information could help us recover them and hold those responsible to account.

This is not just about stolen property — these batteries are critical for keeping rural communications running. Without them, some communities could lose the ability to contact emergency services in urgent situations.

Thank you for keeping an eye out and helping us protect this vital infrastructure.

Due the theft of our batteries and solar charger customers in the Ferndale Area are with out internet while we get spares to site and repair damage.

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Hi All, Just an update on the issue that occurred on the 15th of July, This was a global issues caused by Cloudflare, for anyone that is interested in the technical background see this link note the dates and times are in UTC not NZ time.

Cloudflare 1.1.1.1 Incident on July 14, 2025 On July 14th, 2025, Cloudflare made a change to our service topologies that caused an outage for 1.1.1.1 on the edge, resulting in downtime for 62 minutes for customers using the 1.1.1.1 public DNS Resolver as well as intermittent degradation of service for Gateway DNS. We’re deeply sorry for this...

Hi there everyone! Just a quick note to say our Bond Street office will be closed over the Easter and ANZAC period from 5pm on the 17th of April and will reopen Monday the 28th of April at 9am
Of course, our office/after hours number (03 2184489) will be answered over this time for any technical issues.

We wish all our valued customers and families a very happy Easter.

Send a message to learn more

Hi there everyone! Just a quick note to say our Bond Street office will be closed over the Christmas/New Year period from 5pm on the 20th of December and will reopen Monday the 6th of January at 9am

Of course, our office/after hours number (03 2184489) will be answered over this time for any technical issues.

We wish all our valued customers and families a very Merry Christmas and a Happy New Year.

Send a message to learn more

Hi there everyone! Just a quick note to say our Bond Street office will be closed over the Christmas/New Year period from midday on the 22th of December and will reopen Wednesday the 3rd of January between 9 and midday, We will be returning to normal hours from the 8th of January.

Of course, our office/after hours number (03 2184489) will be answered over this time for any technical issues.

We wish all our valued customers and families a very Merry Christmas and a Happy New Year.

Service at Mable bush / hedge hope area has been restored.

Hi Everyone, looks like we have an outage for our RBI customers in the Mable bush / Hedge hope area which is under investigation, and are awaiting on more information at this time.

Hi Everyone,

Final update on today's outages:

Tech notes:
A fix has been implemented as of 2:03pm (NZST), root cause still under analysis

So they were able to remedy the situation, but are still needing to do a deeper analysis and figure out next steps.

Once again,
Sorry for the interruptions to your services,
and thanks again for your understanding.

The Team at Velocitynet

Hi All,

Update on the ongoing outages:

Problem area has been identified at the 3rd party Auckland Exchange and techs are onsite.

Some services are working, while at a degraded performance, with current backup links.

Unfortunately instability will occur while repairs are being made and tested.

Thank you for your understanding.

The Team at Velocitynet