Earthlight

Localised outage identified overnight on Wednesday 25 March. Most of the affected connections were restored before the sun came up this morning and those remaining will be back online following repairs underway today.
Details available here: https://www.earthlight.co.nz/_260326_SVC
If you have an urgent connection requirement contact us directly on 0800 4 0800 2

The upstream outage we experienced on Saturday has been resolved. Thanks for your patience while the technicians worked through the issue. If you want the timeline of the event, you can view it here: https://www.earthlight.co.nz/_251122_SVC

A technical outage within core network infrastructure upstream took place early this morning causing service disruption for Earthlight customers and some other independent ISPs in the South Island.

We ask for your patience while technicians work to fix the problem.

In the meantime, we recommend connecting devices via mobile hotspot. For those customers with mobile connections through Earthlight there will be no additional usage charges applied to your mobile data plan, as per our no data cap policy.

Holiday hours:
Our office will be closed on the statutory holidays but there will be email and phone support for outages, and we will continue to monitor connections and respond to service disruptions and unusual data flow.
Wishing you all a safe and enjoyable break over the holidays.

Seems internet disruptions elsewhere in the world can get a little extreme. Our technicians haven't had to deal with gunshot damage to cables here in Otago thankfully. Oakland, California on the other hand...

California Comcast Xfinity cable outage linked to gunfire Bullet-proof hosting? Can't help you there. Will you settle for rapid repairs?

Some of our connections are busy.
Some chew through over 1,000 Gigabytes of data in a month.

That's a Terabyte.

For some, it can be multiple Terabytes in a month.

Our UFB Fibre plans are unlimited data. People like them.
It means they are free to do their things online without worrying about going 'over'.

https://www.earthlight.co.nz/_PLANS

Fibre to your car anyone?
Anyone south of the recent flooding around Ashburton who lost their internet, this image might hold a clue as to why. This car snagged a seemingly insignificant blue cable on its way downstream. It is actually a major fibre bearer, likely responsible for delivering high speed broadband to several thousand connections in Otago and Southland. No way to tell from the riverbank which ISPs felt the most pain from this.

Sick of waiting for a response from your ISP? Here's a glimpse at the Earthlight service experience.
https://earthlight.co.nz/_BLOG_INSTALL_FAST

Back to mask wearing and social distancing on site visits, but otherwise it's business as usual for the team at Earthlight.
Should you have any questions around our Covid-19 procedures and policies feel free to send an email or give us a call.

One from the archives for some light reading while we wait for the rain to stop and summer make to make a comeback:

Earthlight featured in Chorus publication, The Download, in November 2019.
We were pretty chuffed at the time, as it was the first article they'd done on a South Island ISP.

EARTHLIGHT SAW THE LIGHT FIRST - The Download It’s likely Earthlight Communications was New Zealand’s first Internet Service Provider (ISP).