Blackhawk Tracking Systems

Investment, Talent, and Expansion: Strengthening Our Global Footprint

Blackhawk made several strategic moves in 2025 to position the business for scale going into 2026 and beyond. Read more about how we have been scaling the business both at home and internationally: https://ap1.hubs.ly/y0sPLZ0

This article is part of our 2025 Year in Review series: https://ap1.hubs.ly/y0sNMM0

Intelligent Operations Goes Mainstream — Blackhawk Leads the Charge

Perhaps the biggest shift this year wasn’t just technological — it was conceptual. The market is catching up to what we’ve been building for years.

Intelligent Operations — once a niche term — is now recognised by Gartner as an emerging industrial category. And Blackhawk (NEEDME) is widely regarded as one of the most advanced real-time intelligent operations platforms in use today.

Read more about why industrial and asset-centric businesses are turning to AI-powered process automation to drive efficiency in their operations: https://ap1.hubs.ly/y0tvJQ0

Engineering Breakthroughs: A Year of High-Velocity Product Innovation

Blackhawk is ramping up engineering capacity for 2026 following a massive year of R&D achievements in 2025
Our product and engineering teams delivered one of the most ambitious development cycles in Blackhawk history.

Read more about the key developments in 2025: https://ap1.hubs.ly/y0sPkV0

This article is part of our 2025 Year in Review series: https://ap1.hubs.ly/y0sPSy0

Transforming Account Management for Contract Maintenance

https://ap1.hubs.ly/y0sPKY0 is becoming the competitive difference for service providers in maintenance contracts.

One of Blackhawk's biggest strengths is our ability to elevate how service providers manage their most important customers. This year we made major strides in helping contract maintenance organisations, equipment dealers, ground handlers, and service partners deliver higher performance, tighter SLAs, and more transparent service outcomes for their enterprise clients.

Read more about how we are transforming key account management for contract maintenance: https://ap1.hubs.ly/y0sQm_0

This story is part of our 2025 Year in Review series: https://ap1.hubs.ly/y0sPVg0

Local Leadership: Delivering Outstanding Value to New Zealand Customers

As part of our 2025 Year in Review series: https://ap1.hubs.ly/y0sN_p0

While our global footprint expanded, our commitment to New Zealand remained just as strong. This year we delivered a suite of enhancements and new capabilities designed specifically for NZ fleets and equipment owners.

Read more about the value we are creating for NZ fleets and asset management: https://ap1.hubs.ly/y0sQrG0

That’s a wrap on the International GSE Expo 2025 in Las Vegas 🎉

Blackhawk and LinkAmerica were proud to be part of one of the industry’s most important gatherings — reconnecting with old friends, meeting new partners, and seeing first-hand the momentum building around connected GSE and intelligent operations.

Key themes that stood out:
✅ OEMs moving fast to make data and digital services a “must-have”
✅ Growing demand for connected SLA reporting & smart digital forms in workshops
✅ The power of partnerships — proven by our work with AB Equipment and Air New Zealand

A big thank you to everyone who visited Booth #5024. We look forward to continuing the conversation and seeing you all again in New Orleans in 2027.

👉 Read our full show wrap-up here: https://ap1.hubs.ly/y0hv8W0

Blackhawk.io and LinkAmerica at the GSE Expo 2025 One clear theme from this year’s Expo was the growing momentum behind connected GSE equipment as a foundation for intelligent operations.

Are your customers still calling or emailing to order service kits?

There’s a faster, smarter way.

With NEEDME (powered by Blackhawk), equipment owners can receive proactive SMS reminders before service is due—complete with one-click links to order the exact parts kit they need, based on their asset and usage data.

For one dealer, this approach drove more parts sales in a single quarter than the entire previous year.

👉 Read how it works: https://hubs.la/Q03zr0cL0

Making Parts Ordering Easy - Blackhawk How Blackhawk.io Makes It Easier for Equipment Customers to Order Parts and Service Kits For equipment owners and operators, ordering the right part or service kit at the right time shouldn’t be a hassle. But too often, customers are left chasing down part numbers, digging through old invoices, or...

What is Lifecycle Asset Management—and why does it matter?

For equipment dealers, OEMs, and financiers, managing assets doesn’t stop at the point of sale. From delivery to daily operations, servicing, compliance, resale, and end-of-life—every stage affects profitability, risk, and customer satisfaction.

At Blackhawk, we help you digitize and automate the entire lifecycle of your fixed and mobile equipment, so you can:
✔ Track service history and asset health
✔ Automate compliance and handover workflows
✔ Maximise resale value and uptime
✔ Reduce ownership risk and improve customer loyalty

Read the full breakdown here → https://hubs.la/Q03yRJCJ0

Lifecycle Asset Management: From Manufacture to Disposal - Blackhawk Lifecycle Asset Management: From Manufacture to Disposal In capital-intensive industries, assets aren’t just tools—they're revenue generators, cost centers, safety risks, and strategic levers. Managing those assets through their entire lifecycle is what separates high-performing businesses from ...

💡 Is your service department covering its own weight?

Many dealerships track service absorption, but few use it as a strategic lever for growth. If you're stuck below 70%, you're leaving parts, labour, and loyalty revenue on the table.

Our latest blog breaks it down:
📊 What absorption really says about dealership health
🔧 Why connected equipment data is the missing link
🚀 7 proven ways to improve absorption with automation and insights

👉 Read the full post: https://hubs.la/Q03ybnvD0

Why Service Absorption Matters—And How to Actually Improve It - Blackhawk Why Service Absorption Matters—And How to Actually Improve It Reframing absorption with actionable, data-backed strategies. In today’s dealership landscape, margins on equipment sales are tighter than ever. That’s why service absorption — the percentage of fixed operating expenses covered by...

Why Connected Aftersales Is Now Essential for Equipment Dealers

Margins on equipment sales are shrinking—dealers can no longer afford slow, manual aftersales processes.

Connected aftersales platforms like NEEDME (powered by Blackhawk) help dealers:
✅ Automate service workflows
✅ Improve technician efficiency
✅ Accelerate warranty approvals
✅ Communicate faster with customers
✅ Drive more parts & service revenue

If you're still relying on paper, email or spreadsheets to manage service—you're already behind.

🔗 Read why connected aftersales is no longer optional -https://hubs.la/Q03x-ylb0

Top 6 Reasons Why Connected Aftersales Automation Is Now Essential for Equipment Dealers - Blackhawk Why Connected Aftersales Automation Is Now Essential for Equipment Dealers In today’s fast-changing equipment industry, aftersales success is no longer just about fixing machines—it’s about protecting dealer profitability, boosting technician efficiency, and meeting rising customer expectation...

Build vs. Buy: What's the smarter path for your connected equipment platform?

For dealers, OEMs, finance providers, and contract service operators, launching a digital platform can unlock customer engagement, new revenue streams, and operational efficiency.

But should you build it in-house… or partner with experts who’ve already solved the hard parts?

✅ Faster time to market
✅ Lower risk and cost
✅ Enterprise-ready features from day one
✅ Flexible white-label options for your brand

Find out why many choose Blackhawk over building from scratch:
👉 https://hubs.la/Q03tFz_60

Connected Operations - Build vs. Buy Build vs. Buy: why machinery-centric businesses are choosing white-label platforms for connected services The Big Shift: why Connected Services are no longer optional The world is undergoing a seismic shift toward connected products and data-driven services. As industries evolve, one reality has bec...