Radiant Group Pvt Ltd - Computer Mart

• Maintain Call Ratio (Answered/ Unanswered ratio) according to the SLA. -Report on Monthly
• Maintain Ticket raised status (Open/Closed) according to SLA
• Call Quality evaluation ratio be greater than 80%
• Build sustainable relationship with customer with proper communication.
• Follow Telephone and email etiquettes for standardization.
• Transaction settlement count (Reprocess/Reversal Count).
• Participation in Weekly / Monthly Session Meeting.
• Handle complaints and provide appropriate solution and alternatives.
• Follow up to ensure resolution.
• Keep one self regularly updated on latest update.
• Maintain provided target in case assigned to Outbound Campaigns.

Interested candidate can drop their cvs at [email protected]

BEST WAY TO EXECUTE YOUR WORK BRING YOUR OFFICE HOME WITH OUR PRODUCTS

Happy holi.... happy colour day.... stay safe

Happy Maha Shivaratri.... #

Happy Women's Day😃😃

Happy International Women's Day... 's day #

Laxmi Puja celebration at office
# tihar festival # celebration # kukur puja puja # stay safe responsible #

Distance is just a number.

Radiant Group wishes you "Happy Tihar". May this festival brings joy and happiness in your life.

Wishing everyone "Happy Dashain 2077"
safe # festive # dashain # festive # social distancing #