Kindly

🗽 Kindly in NYC!

Together with Ingrid, Voyado, Avensia, Effektify, Qliro, Orisha Commerce, https://hubs.ly/Q031Rk-Q0 and Occtoo, we’re hosting a gathering of e-commerce leaders in New York City during the National Retail Federation event! 🚀

We’re thrilled to bring together brilliant minds to spark meaningful conversations and shape the future of e-commerce. Stay tuned for key takeaways and inspiration from this special event! 👀✨

🤖 Cracking the Code: How to Build Chatbots that Users Trust and Love

Trust lies at the heart of every human interaction — and that includes how users engage with chatbots. But what does it really take to create chatbots that customers trust and love to use?

In our latest article by our very own Birthe Nesset, PhD candidate in trustworthy robotics, we dive into:

✨ The key factors influencing user trust
🔑 The role of managing expectations, providing answers, and solving real problems
💡 How Kindly is redefining chatbot performance

🟢 Read more to discover how we’re creating the world’s most loved AI chatbot:

Kindly Trust is an important aspect of any interaction, in this article, we will present the core factors that might impact the trust your users have towards your chatbot and come with tips on how to design chatbots your customers trust, and love to use.

⚽️ New case study with Unisport!

Our latest case study is now live, this time with one of Europe's leading football retailers, Unisport!

Kevin Ishøj shares some impressive results and let us in on their chatbot journey:

💬 52,2% of incoming questions are now handled by the chatbot.
🎯 Why they now have a “chatbot-first” customer journey.
📩 50% reduction in incoming emails - even while expanding into new markets.

Learn more in the full case study on our website: https://hubs.ly/Q02ZR0hn0

🧡 The Internal Chatbot of Fjordkraft: Meet Kompis!

Carina Faye Bardhaj and Eirik Rutledal from Fjordkraft recently shared their journey with their internal chatbot, Kompis, in Kundeserviceavisen.

Kompis supports Fjordkrafts customer advisors daily by providing quick answers to ensure consistency and customer satisfaction:

“Now customers get accurate answers faster, which I believe is a significant contributor to higher customer satisfaction,” says Eirik Rutledal.

💚 8 out of 10 advisors say their workday has improved with Kompis.

⏰ Fjordkraft estimates that Kompis will save each advisor 15 minutes per day.

✅ Fjordkraft expects to increase the number of cases resolved during the first contact by approximately 17,000 cases per year.

💬 In only 2 weeks, the 55 customer advisors have asked Kompis nearly 1,000 questions.

“That’s exactly what we hoped for—that they’d have it at their fingertips,” Carina Faye Bardhaj says.

“Is simply a success, from start to finish,” Eirik Rutledal concludes.

🚀 We at Kindly are very proud of our partnership with Fjordkraft and excited to continue this journey!

Read the full article here:

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🚀 We were thrilled to host Kindly Conversations together with Voi Technology yesterday morning!

👏 Big thank you to Anna Tiberg & Katie Wilson from Voi Technology for sharing their insights, experiences, and the results they’ve achieved so far. With impressive commitment and results, we are super happy and proud over this collaboration!

👀 We also heard from Gjermund Norderhaug 🟢 who did a live demo, presenting some new exciting features that we have been working on - setting new benchmarks in the transformation of customer support.

💚 Thank you to everyone who joined and made it an inspiring morning. We look forward to seeing you all soon again!

👀 Are you in Stockholm or Amsterdam the 19th of November?

Then you should swing by one of our events with Voi Technology or Storyblok!

Read more and register here:

🇸🇪 Kindly Conversations, Stockholm: https://hubs.ly/Q02Yb4d20

🇳🇱 Kindly Housewarming, Amsterdam: https://hubs.ly/Q02Yb0Bs0

To all the powerful women at Kindly, happy International Women’s Day!

Happy International Women’s Day to the women of Kindly. Not only are you the backbone of Kindly, but you also continue to inspire us all to be a company that strives to be more inclusive.

On a day that can often be about optics, Kindly is proud of the real work we’ve done to hire more women in tech.

🟢27% of our workforce are women, a 7% increase from last year
🟢In the next few years, we commit to increasing that to 40%
🟢 We’ve hired women in typically underrepresented roles, like machine learning and front-end development

A good sound system is a must - whether it’s a birthday party, gathering with friends or a new speaker for your car. Winn Scandinavia is a company that delivers the latest and greatest within sound and lighting systems, and we’re proud to announce them as our newest customer 🎉

With ‘Audio Done Right’ as their slogan, Winn Scandinavia sells and distributes their own brands, along with a number of other leading brands in the audio equipment and lighting industry. These are sold and distributed through their sites www.brl.se, www.brlelectronics.no, www.brl.fi, www.ljudfokus.se and www.sumo.se.

For Andreas Flemsjö, E-commerce Manager at Winn Scandinavia, the chatbot rollout is the result of hard work and a dedicated team;

“We’ve found the Kindly platform to be user-friendly, so it was pretty straightforward to get the chatbot built and up & running, with the help of Kindly’s delivery team. Now we’re looking forward to assisting our customers 24/7, and helping them to find the right sound equipment that will match their needs.”

We get asked a lot of questions by applicants, especially about how it is to work at Kindly, what the culture is like, and what sort of career path they can expect.

These are extremely important questions, and we're glad that we're asked them!

We've therefore created this handy guide to what life at Kindly is like, and how we try to have fun and be curious - always!

If you're considering joining us or would like to apply for an open position, then feel free to read our guide:

https://www.kindly.ai/blog/curious-fun-kindly-career