Inemoni

Subject: Important Update on Service Restoration and Holiday Closure

Dear Inemoni User,

We sincerely appreciate your continued patience during the ongoing service restoration process. Our team is working diligently, and we expect to have all services fully restored by January 15, 2024. This delay is necessary to meet compliance requirements set forth by our regulatory bodies.

Furthermore, please be informed that our office will be closed for the Christmas and New Year holidays from December 24th, 2023, to January 4th, 2024. During this time, our support services will be limited.

We understand the inconvenience this situation may have caused, and we want to express our sincere apologies. Your understanding and cooperation are invaluable to us.

Wishing you a joyful holiday season and looking forward to serving you with fully restored services in the coming year.

Best regards,

Inemoni Team

Subject: Update on Service Downtime

Dear Inemoni User,

We appreciate your continued patience as our hosting provider works diligently to resolve the ongoing issues. The restoration process is still in progress, and we anticipate that our services will be fully restored soon.

We sincerely apologize for any inconvenience this may have caused and assure you that we are doing everything in our power to expedite the resolution. Your satisfaction is our top priority.

Thank you for your understanding.

Best regards,

Inemoni Team

Subject: Service Downtime Notification

Dear Inemoni User,

We regret to inform you that our website and app are currently experiencing downtime due to issues with our hosting provider. Our hosting provider is actively working on resolving the issue, and we expect the services to be restored soon.

We understand the inconvenience this may cause, and we appreciate your patience during this time. We will keep you updated on the progress, and we apologize for any disruption to your experience.

Thank you for your understanding.

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Important Notice:

Please be aware that Inemoni and its staff will never request your OTP, login details, or any confidential information to assist with any issues. Do not share this information with anyone, as it could compromise your account and funds. Exercise caution and keep your information secure.

We will notify you once the NIP bank transfer service is back up. Do not share your details with anyone for your safety.

For support-related matters, contact us at [email protected] or call/WhatsApp 01-3303356. Do not share information outside these channels.

All Inemoni updates are shared on our WhatsApp group, social media pages, and through communication via your registered email address.

Stay vigilant and be smart.

*Quick Update on Inemoni*

We are pleased to inform you that our NIP bank service on the Inemoni POS is now *100% back up*. We apologize for any inconvenience caused during the downtime period. We kindly advise all customers with Inemoni POS to keep their terminals active as inactive terminals cost us a lot of money monthly. We have started restricting all accounts that Inemoni POS is mapped to but the POS is inactive, and we will retrieve those terminals from those agents.

We have also reversed our POS transactions increase, and transactions on Inemoni POS are now *0.5%* then now capped at *N100* for POS withdrawal and *N20* for bank transfer. Despite the current economic situation where the dollar is increasing daily against the Naira, we try to provide the best price on all our services.

We advise you to keep your POS active as we pay our PTSP and other relevant partners, and inactive POS will cost us a lot of losses monthly. Please note that the landing cost of each terminal is at *N75,000*, while we give out those terminals to our agents at a caution fee of **15,000 to N25,000*, which has already caused us a loss. Therefore, we expect a minimum of *80% daily activities* on those terminals from all agents, which means inactive terminals are not allowed.

For any support-related issues, kindly call or WhatsApp *01-3303356* or email *[email protected]*.

Thank you for your cooperation.

Best regards,

Inemoni Team

Subject: Important Notice: Contact Information and Security Measures

Dear Inemoni Customer,

We hope this message finds you well. This is a friendly reminder regarding the ways to reach our support team. For any assistance, please contact us through the following channels:

- Email: [email protected]
- Phone: 01-3303356
- WhatsApp: 01-3303356

We value your security, and it's crucial to note that no Inemoni staff member will ever request your login details or OTP. Additionally, Inemoni does not have any external partners or representatives. Your personal information is important to us, so please exercise caution and avoid sharing sensitive details.

If you have any concerns or questions, feel free to reach out through the provided contact options.

Thank you for choosing Inemoni.

Best regards,
Inemoni Support Team

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Subject: Important Pricing Update for Inemoni Services

Dear Valued Inemoni Customer,

We hope this message finds you well. Inemoni has always been committed to providing you with reliable and convenient financial services. However, due to recent industry-wide changes and the challenging economic environment, we are required to make adjustments to our pricing structure to ensure our continued operations and quality of service.

After careful consideration and in compliance with the directives of the Central Bank of Nigeria (CBN), we have updated our pricing for specific services. We understand that these changes may cause some inconvenience, and we apologize for any disruption this may cause to your financial activities.

Here are the details of the pricing adjustments:

**Point of Sale (POS) Withdrawal:**
- Old Price: 0.5% with a cap at N100
- New Price: 0.5% with a cap at N200

**Bank Transfer:**
- Old Price: N15
- New Price: N25

We want to assure you that all other pricing for our services remains unchanged. Inemoni is committed to providing you with a seamless and secure experience for all your financial transactions.

If you have any questions or require more information regarding these changes, please do not hesitate to contact our dedicated support team at 01-3303356 or by sending an email to [email protected]. We are here to assist you and address any concerns you may have.

We understand the importance of your financial transactions and the impact of these adjustments. We greatly appreciate your continued support and trust in Inemoni. We remain committed to delivering the best financial services to meet your needs.

Thank you for your understanding, and we look forward to serving you with enhanced services in the future.

Sincerely,

Inemesit Joseph Akpan
Founder/CEO, Inemoni