Telecom Namibia

TELECOM NAMIBIA ACCELERATES NETWORK IMPROVEMENT PROGRAMME TO ENHANCE CUSTOMER EXPERIENCE

Telecom Namibia acknowledges the frustrations experienced by customers due to recent service interruptions, slower network performance in certain areas, and challenges affecting both fixed and mobile services.

We are actively implementing measures to address these concerns and improve service quality.

Click on the following link to learn more about the steps we are taking: https://www.telecom.na/media-centre/906-telecom-namibia-accelerates-network-improvement-programme-to-enhance-customer-experience

JUST IN: Telecom Namibia signed a strategic partnership agreement with Demshi Investment Holdings to expand fibre infrastructure and improve broadband connectivity across Namibia.

According to a statement issued today, the partnership will prioritise replacing copper networks with fibre in areas affected by copper theft and vandalism to improve service reliability and reduce disruptions.

Under the agreement, Demshi will deploy and maintain the fibre infrastructure, while Telecom Namibia will use the open-access network to deliver internet services as part of efforts to accelerate fibre rollout nationwide

Update: Eliot Ipinge

TACKLING COPPER THEFT WITH FIBER ROLL OUT - TELECOM NAMIBIA AND DEMSHI INVESTMENT HOLDINGS FORGE STRATEGIC PARTNERSHIP

Telecom Namibia today officially signed a strategic partnership agreement with Demshi Investment Holdings (Pty) Ltd, marking a significant milestone in advancing Namibia’s digital infrastructure and enhancing broadband connectivity nationwide. And particularly, to roll out fiber in areas that are targeted by copper thieves and vandals. This will allow the company to replace copper in hotspot areas with fiber, and this will lead to a reduction in copper theft and vandalism, ensuring a more reliable service.

Access the complete article at this link: https://www.telecom.na/media-centre/905-tackling-copper-theft-with-fiber-roll-out-telecom-namibia-and-demshi-investment-holdings-forge-strategic-partnership

TELECOM NAMIBIA WELCOMES NEWLY APPOINTED BOARD OF DIRECTORS

Telecom Namibia is pleased to announce the appointment of its new Board of Directors, effective 3 June 2026. The newly appointed Board comprises Mr Fimanekeni Petrus (Chairperson), Ms Melanie Tjijenda (Deputy Chairperson), Mr Henock Immanuel (Director), Ms Maria Haipinge (Director), Prof Marvin Awarab (Director), and Mr Hasting Tjipueja (Director).

Access the complete article at this link: https://www.telecom.na/media-centre/904-telecom-namibia-welcomes-newly-appointed-board-of-directors

Image: Mr. Fimanekeni Petrus, Board Chairperson, Telecom Namibia

DR STANLEY SHANAPINDA ACCEPTS APPOINTMENT AS EXECUTIVE SECRETARY OF CRASA

Dr Stanley Shanapinda has accepted an appointment as Executive Secretary of the Communications Regulators’ Association of Southern Africa (CRASA), the regional organisation responsible for promoting regulatory harmonisation and cooperation among communications regulators across the Southern African Development Community (SADC).

Access the complete article at this link: https://www.telecom.na/media-centre/903-dr-stanley-shanapinda-accepts-appointment-as-executive-secretary-of-crasa

SERVICE DISRUPTION – THIRD-PARTY CABLE DAMAGE IN WANAHEDA (WINDHOEK)

Dear Valued Customer, please be advised of the following service disruption:

Cause: Third-party road construction activities in Wanaheda resulted in damage to the FTTX cable. Service Impact: Fixed voice and data services (FTTX/Fibre)
Affected Area: Wanaheda
Affected Streets: Nile, Zambesi, Juba, Volta, Zaire, Maputo, Swakop, Pengola, Malopo, Kwanza, Gambia, Senegal, Benin, Niger

Technical teams have been deployed and are actively working to restore services.

Telecom Namibia Management

COPPER CABLE DAMAGE (RUNDU & ONGWEDIVA)

Dear Valued Customer, please be advised of the following:

Service Impact: Fixed Voice and Data Services

Affected Areas:
• Queenspark and Tutungeni (Rundu)
• Ongwediva

Incident Details:
• Rundu (Queenspark & Tutungeni): Service disruption caused by network damage due to construction activities by a third-party contractor.
• Ongwediva: Service disruption caused by infrastructure damage by a third-party road contractor.

Technical teams have been deployed to both locations and are actively working to restore services.

Telecom Namibia Management

COPPER CABLE THEFT INCIDENT – KHOMASDAL (WINDHOEK)

Dear Valued Customer, please be advised of the following:

Service Impact: Fixed Voice and Data Services
Affected Area: Khomasdal (Windhoek)
Affected Streets: Visarend, Martha, Mary, Susanna, Delta, Omega, Gladiola, Petronella, Gamma, Zeta, Alpha, Beta, Sigma, Omicron, Lambda, Epsilon, Iota.

The disruption is due to a copper cable theft incident affecting telecommunications infrastructure in the area.

Technical teams have been deployed and are actively working to restore services as quickly and safely as possible.

Customers are encouraged to report any suspicious activity near Telecom Namibia infrastructure to the Namibian Police or the nearest Telecom Namibia office.

Telecom Namibia Management

This Africa Day, we celebrate the power of connectivity to transform lives and unlock opportunity.

Telecom Namibia continues to invest in modern, resilient, and inclusive networks—expanding fibre, upgrading mobile technologies, and strengthening national and cross-border connectivity.

Together, we are building a digitally connected future for Namibia and Africa.

TELECOM NAMIBIA IS COMMITTED TO COOPERATING WITH CRAN ON NETWORK SERVICES DISRUPTIONS

Telecom Namibia acknowledges the recent media statement issued by the Communications Regulatory Authority of Namibia (CRAN) regarding recurring broadband service disruptions affecting parts of the country.

The company notes CRAN’s concerns regarding the impact of these disruptions on consumers, businesses, and institutions, as well as the importance of maintaining quality of service standards and transparent communication.

Telecom Namibia confirms that it is fully cooperating with CRAN and will provide a comprehensive briefing outlining the root causes of the network disruptions, the interventions currently underway, and the measures being implemented to stabilise services and prevent recurrence.

The disruptions are linked to a combination of network infrastructure challenges and system-related issues within the fixed broadband and mobile environment. Our technical teams remain fully mobilised and are working around the clock to restore affected services and strengthen overall network resilience.
Telecom Namibia recognises the critical role reliable connectivity plays in Namibia’s socio-economic development and digital transformation. The company, therefore takes the current service challenges seriously and is accelerating a series of targeted interventions, including:

• Network stabilisation and optimisation initiatives
• Ongoing infrastructure upgrades and modernisation programmes
• Improved monitoring and rapid response capabilities
• Enhanced communication to customers and stakeholders

Telecom Namibia further acknowledges that service performance has not consistently met expected standards. The organisation is committed to restoring service reliability and rebuilding customer confidence through measurable improvements and greater transparency.

The company will continue to engage proactively with the shareholder, CRAN, customers, and the public, ensuring regular updates on progress and timelines as restoration efforts advance.
Telecom Namibia remains committed to meeting its licence obligations and delivering reliable, high-quality telecommunications services to all Namibians.