ITL Myanmar

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Vacancy Announcement


Position : Customer Services cm Reservation - Aviation
Quantity : 01

Description of work :

- Responsible for working and take care of customers, ensuring customer satisfaction through service and provide information about the shipment.

- Ensure the satisfy of customer in highest level.

- Not abetting the negative behaviors that adversely affect the reputation and finance of the company.

- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.

- Maintain broad knowledge of all company products, services and promotions.

- Identify and implement new process plan to improve customer support service.

- Manage large volume of customer calls in friendly and courtesy manner.

- Handle customer inquiries and provide information on cargo services, rates, and regulations.

- Manage reservations and bookings for cargo shipments via phone, email, and online systems.

- Coordinate with customers to confirm bookings and ensure all necessary documentation is completed.

- Assist in tracking and tracing cargo shipments to provide updates to customers.

- Resolve customer complaints and issues promptly and professionally.

- Collaborate with the operations team to ensure timely and accurate shipment processing.

- Maintain accurate records of customer interactions and transactions.

- Provide support for billing and invoicing related to cargo shipments.

- Stay updated on airline policies, procedures, and industry regulations.

Requirements :

- Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned

- Go to business trip as required

- Joining some other Projects as required

- Ability to multitask and handle high-pressure situations.

- May require working outside regular business hours to accommodate customer needs.

- Young and Energetic

- Good at MS Office (Excel, Word, Power Point)

- Good with figures, responsible, careful, detail-oriented, dynamic and hard-working

- English with fluent 4skills

ATTN : Ms.Cynthia

[email protected]

09-420030210

🔥 ITL AFFIRMS ITS LEADING POSITION IN THE LOGISTICS INDUSTRY WITH A SERIES OF PRESTIGIOUS AWARDS 🔥

✨ On January 5th, 2023, during the Top 500 Biggest Companies In Vietnam (VNR500) & Top 10 Most Reputable Companies In 2022 Ceremony Award organized by Vietnam Assessment Report JSC (Vietnam Report) and VietnamNet newspaper in InterContinental Hanoi Landmark72, ITL Corporation was honored to receive the prestigious awards: Top 500 Biggest Companies In Vietnam in 2022 (VNR500); Top 50 Vietnam The Best In 2022; Top 10 Most Reputable Logistics Companies In Vietnam In 2022 under the category of International Forwarding, Warehouse Services, and Third-party & Fourth-party Logistics.

✨ Mr. Tony Anh - Deputy General Director, VP Aviation Services had represented ITL Corporation to receive these prestigious awards.

🔹 The VNR500 ranking honors large-scale, effective and stable businesses who represent the resilience of Vietnam’s economic “pillars”.

🔹 Meanwhile, the Top 10 Most Reputable Logistics Companies ranking recognizes businesses with effective operations, strong financial potential, solid market positioning, and contributing significantly to the recovery and growth of Vietnam's economy. These winning businesses demonstrate their superiority in financial and communications strength, their growth potential, sustainable development, management quality and position in the market.

⚡️ The fact that ITL led the ranking of the 2022 Top 10 Most Reputable Logistics Companies In Vietnam under the category of International Forwarding, Warehouse Services, and Third-party & Fourth-party Logistics has shown our important role and position in the Vietnam Logistics market.

✨ Experiencing a year of economic ups and downs, facing strong fluctuations in energy prices, unstable global politics and wild inflation... with our agile business strategy and the solidarity of all employees, ITL has achieved the business goals that we set out.

⚡️ 2022 is a successful year of ITL for HR, technology and sustainable development. Especially, ITL has officially become National Brand Vietnam Value 2022, a well-deserved recognition for ITL's breakthrough steps and contributions to the country's Logistics industry.

🎄 MERRY CHRISTMAS 🎄

🎅🏻 Christmas season is upon us....
Season of reunions and family reunions,season of love and romance,season of prayers and psalms... 🎼

✨In this busy atmosphere, ITL would like to wish all our Dear Customers, Partners a peaceful, warm, fulfilling and happy Christmas with their families & friends 💖💖

Sincerely,
ITL Corporation

✨ ITL AVIATION MYANMAR RECEIVES OUTSTANDING ACHIEVEMENT AWARD FROM MALAYSIA AIRLINES (MASKARGO) ✨

🛫 Recently, ITL Aviation Myanmar has marked another milestone of its success when proudly receiving the award honoring outstanding sales achievement from Malaysia Airlines (MASkargo).

🔥 Mr. Daniel Win - the representative of ITL Aviation Myanmar was honored to receive this award from Mr. Mark Jason Thomas - Chief Operation Officer of MASkargo, the awarding ceremony took place within the framework of this airline's global conference taking place in Kuala Lumpur, Malaysia during the past three days from 17th to 19th August 2022.

💥 As a trusted partner of MASkargo, ITL Aviation Myanmar has proven its important role in growing the airline in Myanmar market during the challenging period of 2020 – 2021 with excellent business results and outstanding efforts in providing flexible solutions to serve the freight demands of customers.

🛫 Previously, MASkargo operated in Myanmar market by narrow-body aircraft and since 2020, the airline has converted to wide-body A330 aircraft (P2C - Passenger to Cargo flight) and Freighter on the route of Kuala Lumpur – Yangon - Kuala Lumpur (KUL – RGN - KUL). ITL Aviation Myanmar with outstanding capacity and professional working spirit has handled both P2C & Freighter successfully and smoothly during 2020 & 2021 and being honoured to receive lauds from this airline on its e-Newsletter at the beginning of June 2020.

🔥 Even in difficult times being caused by the Covid-19 pandemic, ITL Aviation Myanmar team, representing the spirit of overcoming adversity, has always maintained their determination, unity and made more efforts to grow the business, bringing more values to our customers and partners.

🛫🛫 This award and the recognition of our partners has continued to affirm ITL Aviation Myanmar’s solid position as one of the leading GSSAs in Myanmar, confidently bringing the best Aviation solutions to meet our customers’ cargo demands.

⚡𝗟𝗢𝗚𝗜𝗦𝗧𝗜𝗖𝗦 𝟱.𝟬: 𝗧𝗛𝗘 𝗙𝗜𝗡𝗔𝗟 𝗣𝗜𝗘𝗖𝗘 𝗜𝗡 𝗧𝗛𝗘 𝗦𝗨𝗣𝗣𝗟𝗬 𝗖𝗛𝗔𝗜𝗡 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡 𝗣𝗨𝗭𝗭𝗟𝗘?⚡

💹The futuristic journey of logistics has been affected by the pandemic immensely. It has spurred a huge shift and significant changes in the logistics and manufacturing sector. The changes and overhaul due to the COVID-19 impact on logistics must be a part of the new environment around the globe by considering factors such as resilience, competitiveness and sustainability.

🔸The logistics demand rose to an all-time high due to people not being able to step out of homes, which led to several problems like scarcity of containers, new security measures and problems with renewing crews, delays, blockades and much more. This highlighted the weaknesses of the classic schemes of the logistics industry and sped up the transition of logistics towards 4.0. Companies in this industry have been forced to invest in innovation and technology to increase resilience and competitiveness in the coming future.

🔸With the pandemic likely coming to an end, the productive system is to be transformed to cater to sustainability and digitization simultaneously. This is where Logistics 5.0 comes into the picture. With the need for both sustainability and digitization, the Logistics 5.0 revolution is required.

However, as Logistics 4.0 separates the operations and works of machines and humans, revolutionaries are propounding the idea of the fifth Industrial Revolution or Logistics 5.0, which will reconcile humans and machines.

🔸Logistics 5.0 is the proposed response and solution to the 5.0 industry model. And just like Industry 5.0, Logistics 5.0 also focuses on knowledge and sustainability. This is a transition centered on workers and minimizing environmental impact.

🔸The idea of Logistics 5.0 prioritizes the environment while integrating it with technological innovations. This concept requires the logistics industry to move in three directions: human factor, resilience, sustainability

🔸Under Logistics 5.0, workers are considered an investment in the long term and their well-being and training are a vital concern for the company and its logistics hub. Technologies need to be replaced, added and adapted according to the needs and requirements of the workers. This ensures that the company benefits by attracting better talent to work with and retaining their services in the long run. This makes it clear that the paradigm of Logistics 5.0 involves stepping up the game from Logistics 4.0, where the dependence is on technology, to improve and consider the ecological and social benefits.

𝘚𝘰𝘶𝘳𝘤𝘦: 𝘧𝘰𝘳𝘣𝘦𝘴.𝘤𝘰𝘮

✈𝗙𝗨𝗟𝗟 𝗕𝗘𝗟𝗟𝗜𝗘𝗦 𝗔𝗚𝗔𝗜𝗡 𝗙𝗢𝗥 𝗔𝗜𝗥 𝗖𝗔𝗥𝗚𝗢, 𝗕𝗨𝗧 𝗦𝗢𝗠𝗘 𝗣𝗟𝗔𝗬𝗘𝗥𝗦 𝗦𝗧𝗜𝗟𝗟 𝗛𝗨𝗡𝗚𝗥𝗬 𝗙𝗢𝗥 𝗙𝗥𝗘𝗜𝗚𝗛𝗧𝗘𝗥𝗦

🔹Global air cargo capacity is almost back to 2019 levels as passenger flights and their bellyhold capacity make a “fundamental return” to the market.

🔹According to Accenture’s Seabury Cargo, global air cargo capacity was down only 4% between 13 and 26 June, compared with the corresponding pre-Covid period in 2019.

However, Accenture MD Marco Bloemen said the capacity gains had not been uniform and there were “very large” differences between tradelanes.

🔹“As a consequence, we see a lot of flying from Asia, via the Gulf, into Europe,” he said on a webinar held by IAG Cargo. “And not only by the Middle East carriers, but others are also benefiting, appreciating the detour routes and making a stop in the Gulf.”

🔹On the transatlantic, capacity is back to 2019 levels after being down by as much as 50% last year. Mr Bloemen noted that “a lot of widebody passenger aircraft have been deployed on the transatlantic routes, and we anticipate that this number will increase further as we gear up for the summer holiday season”.

He said more than 80% of the world’s 4,200 widebody passenger aircraft had been affected when Covid hit in 2020.

🔹“That’s a lot of belly space,” he added. “But now it’s returned pretty close to the airline freighter capacity out there, so we’re seeing a fundamental return of the passenger belly capacity.”

🔹At the same time, capacity on freighters operated by airlines and integrators is at “much higher” levels than pre-Covid.

𝘚𝘰𝘶𝘳𝘤𝘦: 𝘵𝘩𝘦𝘭𝘰𝘢𝘥𝘴𝘵𝘢𝘳.𝘤𝘰𝘮