Touchpoint Business Process Outsourcing

Touchpoint Business Process Outsourcing

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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Touchpoint Business Process Outsourcing, Business consultant, MRM Office Suites, 22 Moshoeshoe Road, Maseru.

TouchPoint (TP) is a Business Process Outsourcing provider specializing predominantly in customer experience solutions that aim to improve operational efficiency, talent productivity, and ultimately; financial profitability

04/06/2026

๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—ด๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐—ฑ๐—ฒ๐—ฐ๐—ถ๐˜€๐—ถ๐—ผ๐—ป.

A decision to learn. A decision to grow. A decision to take customer service seriously.

This unfiltered video is more than just feedback from our trainees. It is proof that the right skills can change lives, open doors, create opportunities and leave a lasting impression that strengthens both individuals and brands.

One of our trainees recently secured an opportunity to serve as a Mystery Shopper for Vodacom Lesotho, evaluating customer experiences across branches in Maseru, Berea, and Roma. Another trainee secured employment with the same organization shortly after completing the training. Today, his supervisor speaks highly of his customer-centric mindset, professionalism and commitment to service excellence.

This is exactly why we do what we do. When people are equipped with the right customer experience skills, they don't just learn, they become future-ready professionals capable of representing brands, assessing service quality and contributing to better customer experiences across industries.

At ๐—ง๐—ผ๐˜‚๐—ฐ๐—ต๐—ฝ๐—ผ๐—ถ๐—ป๐˜, we believe customer experience is more than a workplace competency. It is a career skill. A business skill and A future-ready skill.

In a world where customers have endless choices, organizations need people who understand that every interaction shapes perception, builds trust and influences loyalty. The professionals featured in this video made the decision to develop that understanding and they are already seeing the results.

Listen to their stories, Hear their experiences and See what happens when learning meets opportunity.

Ready to equip your team with the skills to deliver exceptional customer experiences?
๐Ÿ“งEmail us: [email protected]

02/06/2026

๐‡๐š๐ฉ๐ฉ๐ฒ ๐๐ข๐ซ๐ญ๐ก๐๐š๐ฒ ๐‡๐ž๐ซ ๐Œ๐š๐ฃ๐ž๐ฌ๐ญ๐ฒ๐Ÿฅณ๐Ÿ’›

25/05/2026

Happy Africa Day Basotho.

21/05/2026

๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ช๐—ถ๐˜๐—ต ๐—ฎ ๐—›๐—ฎ๐—ฝ๐—ฝ๐˜† ๐—˜๐—ป๐—ฑ๐—ถ๐—ป๐—ด๐Ÿ˜Š

20/05/2026

As we celebrate our Trainees' achievement๐Ÿฅณ๐Ÿฅณ

19/05/2026

๐—š๐—ฒ๐˜ ๐— ๐Ÿญ๐Ÿฒ๐Ÿฏ๐Ÿฌ.๐Ÿฌ๐Ÿฌ ๐—ช๐—ผ๐—ฟ๐˜๐—ต ๐—ผ๐—ณ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฟ๐—ป๐—ฐ๐—ฒ ๐—ง๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด - ๐—™๐—ผ๐—ฟ ๐—™๐—ฅ๐—˜๐—˜.

Learn practical customer experience skills including:
- Professional communication
- Customer handling
- Complaint resolution
- Problem-solving
- Workplace professionalism

Whether you're looking to improve your skills, boost your confidence, or increase your employability, this training is for you.

Send you cv on: ๐—ฐ๐˜…๐˜๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด@๐˜๐—ผ๐˜‚๐—ฐ๐—ต๐—ฝ๐—ผ๐—ถ๐—ป๐˜.๐—ฎ๐—ณ๐—ฟ๐—ถ๐—ฐ๐—ฎ

๐——๐—ฒ๐—ฎ๐—ฑ๐—น๐—ถ๐—ป๐—ฒ ๐—ถ๐˜€ ๐—ผ๐—ป ๐˜๐—ต๐—ฒ ๐Ÿฎ๐Ÿฏ๐—ฟ๐—ฑ ๐— ๐—ฎ๐˜† ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ and the space is limited to only 15 candidates.

Photos from Touchpoint Business Process Outsourcing's post 19/05/2026

We handed over certificates to our ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ trainees - our very first cohort of 15 participants (with 4 receiving theirs in absentia)๐Ÿ’›

What makes it even more special is that this was a ๐—™๐—ฅ๐—˜๐—˜ ๐—ง๐—ฅ๐—”๐—œ๐—ก๐—œ๐—ก๐—š initiative aimed at equipping individuals with practical , job-ready Cusomer Experience skills.

Customer Experience sits at the heart of every successful business. ๐—›๐—ผ๐˜„ ๐˜„๐—ฒ ๐˜๐—ฟ๐—ฒ๐—ฎ๐˜ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€ ๐—ฑ๐—ถ๐—ฟ๐—ฒ๐—ฐ๐˜๐—น๐˜† ๐—ถ๐—บ๐—ฝ๐—ฎ๐—ฐ๐˜๐˜€ ๐˜๐—ฟ๐˜‚๐˜€๐˜, ๐—น๐—ผ๐˜†๐—ฎ๐—น๐˜๐˜† ๐—ฎ๐—ป๐—ฑ ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต. When employees are equipped with the right skills, they donโ€™t just serve customers - they create lasting impressions that strengthen the brand and the organization as a whole.

Ready to level up your customer experience? Join our next cohort. Applications are currently open, send your cv at: ๐—ฐ๐˜…๐˜๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด@๐˜๐—ผ๐˜‚๐—ฐ๐—ต๐—ฝ๐—ผ๐—ถ๐—ป๐˜.๐—ฎ๐—ณ๐—ฟ๐—ถ๐—ฐ๐—ฎ.

10/05/2026

To all the Mothers out there...๐Ÿ’›

07/05/2026

Ha ho bata tjee, u hopola litori lifeng tseo Nkhono kapa Ntate Moholo oa hau ana u qoqela tsona ha le lutse paoleng kapa hitareng?๐Ÿ˜๐Ÿ˜‚

01/05/2026

To the people who keep everything moving๐Ÿ’›โœŒ

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MRM Office Suites, 22 Moshoeshoe Road
Maseru