Dchronicles Infinity Pvt Ltd

Are You Dreaming Of An IT Career In Germany?

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Desktop/Laptop/Server AMC (Annual Maintenance Contract)
For More Info please contact
[email protected]
+91-7350735036

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Keep Your Business Running Smoothly With Our Efficient And Affordable Laptop Repair Services.

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Job Vacancy in Dchronicles Infinity Pvt. Ltd
As Desktop Support Engineer (Field work)

Job Description

Key Responsibilities Duties
• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking or hardware issues.
• Providing technical support on-site or via remote-access systems.
• 4. Nos. of Calls to be attended.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

KPI
• Zero escalation from Customer.
• Minimum 4 calls to be attended per day.
• Zero damage of parts.
• 100% collection of replaced parts.
• 100% Certification complied to related product.
• Daily MIS updation on related ERP as required according to job profile.

Requirements
• Knowledge of Voice, Video, Desktop Laptop Installation.
• Well versed with Windows XP, Windows 7, Antivirus, basic Networking, Wireless technology and email clients like MS-Outlook troubleshooting.
• Ability to handle computer hardware and software issues independently.
• Knowledge of remote and network tools like RDP, Net Meeting, Web-ex, VPN, etc
• Proven work experience as a technical support engineer.
• Ability to troubleshoot complex hardware and software issues.
• Good time management skills.
• Required Bike

Dchronicles Infinity Pvt Ltd Information Technology Company

Business Development Internship.

We offer fast and cost effective solutions for Mac Apple products.

We Provide Chip Level Service At Doorstep (For Corporate Only)
Best AMC Packages for Office, Home, Corporate & Business Starting From 999/- Per Year

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Dchronicles Infinity Pvt Ltd Information Technology Company