Slashrtc

SMS, MMS, and RCS APIs Texting remain one of the most popular to reach customers. We receive a multitude of messages even today as marketing promotions. Using SlashRTC’s Communications APIs help us track and report data through communications received via text messages. Google has recently introduced RCS (Rich Communication Service) which allows google businesses to ecome more traction and visibility and also supports multimedia support. Since this is at a nascent stage, SlashRTC will continue to evolve its Communications APIs and communications solutions to support upcoming and trending platforms.

For more details, visit our website - www.slashrtc.com

SlashRTC easily coexists with an organization's present infrastructure. PBX, CRM, ticketing, a customer's current database, or any type of hard or soft phone, for instance. This can be accomplished via a variety of integration techniques. Using SlashRTC with popular CRMs and applications, businesses may take advantage of capabilities like click-to-call, call recording, quality monitoring, live monitoring, and call reports.

For more details, visit our website - www.slashrtc.com

SlashRTC's Omnichannel customer Call Center Solution works with a variety of channels, including phone, e-mail, live agent, chat, SMS, video chat, and social networks. SlashRTC is PCI DSS compliant, with approved public cloud environments across India. Mode of deployment is adaptable, It can be adapted on a cloud solution as well as an on-premise solution.

For more details, visit our website - www.slashrtc.com

Scale at Ease

Your company phone system will grow with you as you do. You may add users, virtual numbers, and call flows as needed using cloud telephony services without worrying about the infrastructure. There is no money spent on infrastructure, setup, or upkeep. All you need is a computer and access to the internet.

For more details, visit our website - www.slashrtc.com

Step up your customer service with SlashRTC's communication solutions. Omnichannel communication is the future of communication, It includes every aspect of customer service through various communication channels like voice calling, chat, video calling, and emails. SlashRTC provides a unified solution for your engagement journey under a single roof.

For more details, visit our website - www.slashrtc.com

SlashRTC's cloud-based virtual mobile number CLI (Calling Line Identity) enables businesses to place outbound calls to their customers that display the 10-digit mobile number thereby improving the call-pick ratio and leading to improved lead generation process and ROI.

For more details, visit our website - www.slashrtc.com

Wishing you all a very Happy Independence Day! Let us join hands to work hard to make our nation a better country with each passing day.

IVR Calling is a technique that allows a pre-recorded speech to communicate with humans using voice and DTMF tones entered through a keypad. When an IVR Call is initiated, the voice on the other end will be produced by a computer. You can use your phone’s keyboard to create a specific outcome. This is widely used in IVR banking solutions during and beyond business hours and can also benefit small businesses.

For more details, visit our website - www.slashrtc.com

With cloud telephony, you can build call centers without spending any money on infrastructure. It makes communication more streamlined, regulated, and methodical by using features like smart call routing on your toll-free numbers, real-time monitoring, and deep insights.

For more details, visit our website - www.slashrtc.com

A type of outbound dialer software known as an autodialer, sometimes referred to as an automatic phone dialer or power dialer, automatically dials contact numbers from a predetermined contact list. The major purpose of this function is to manage the large call volumes with simplicity. Depending on your needs, you can request an IVR input, play pre-recorded welcome audio messages, and much more. Calls can be routed to different agents based on the circumstance thanks to our efficient dialing modes and answering machine identification.

For more details, visit our website - www.slashrtc.com

Improve your agent productivity and customer satisfaction by integrating SlashRTC and CRM of your choice. Manage lead activities and capture all lead details in one place. Get a one-click call option and automated workflows to improve agent efficiency. Agents will be able to have more relevant discussions with customers. Agents benefit from the flexibility of single sign-on with these Integrations, delivering a highly streamlined agent experience.

For more details, visit our website - www.slashrtc.com

Whether you work in a small or large call center, you’re probably fielding anywhere from tens to hundreds of customer calls a day which can generate hundreds of audio recordings, agent performance reports, and various metric reports. Our Cloud-based call center recording system can store all of your customer interactions without any limitations as on a traditional phone system.

For more details, visit our website - www.slashrtc.com