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Tune in to your Customers - Feedback & Analytics Analytics is at the core of what we do.
We are a motley crew of data wizards, number crunchers, tech geeks and designers creating the next big thing from the MobMe's innovation table - Geckolyst. Geckolyst helps you pay close attention to what your customers say about you. Think feedback, surveys, social media, customer care centres or practically any other customer feedback touchpoint that your business has. Backed with a robust techno
20/11/2017
We are visiting the 4th annual CEM and customer loyalty MENA summit on 21st and 22nd November. Meet us at Stall number 1, lets discuss the future of customer experience and development of AI in CEM.
08/09/2017
Customers who use more than one channel in their journey are more valuable to companies than those who use just one. They become repeat shoppers and tend to be vocal brand ambassadors. It is important to understand what your customers expect from you before you go omnichannel. Read our blog for more https://tinyurl.com/y6v9mp99
03/06/2017
Future of Customer Experience in Telecom
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Future of Customer Experience in Telecom - Geckolyst Blog The telecom industry has seen a massive change in the last decade across the globe and continues to evolve. It's one of the best industries when figuring out customer behavior and consumption and so, it …
31/05/2017
Getting to Know Your Customer Better
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Getting to Know Your Customer Better - Geckolyst Blog Customers are the backbone of any brand. Without their support, a business is likely to fail. Many times, we see brands focus more on number of sales rather than experience of sales. Being the only …
30/05/2017
Social Media Metrics to help serve Customers better
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Social Media Metrics to help serve Customers better - Geckolyst Blog Clicks, likes, shares, pins, posts, tweets and so much more. Our personal lives are increasingly being weighed using these and much more, in the world of marketing. Social media has now become the most …
25/05/2017
Difference between CRM and CEM
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23/05/2017
Developing a Customer Centric Culture
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Developing a Customer Centric Culture - Geckolyst Blog A Customer Centric culture is one where the focus is on the customer, and ensuring that the customer has a positive experience, both at the point of sale and post-sale is priority.Employees and managers in …
28/04/2017
New age Banking and Customer Experience Management
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New age Banking and Customer Experience Management - Geckolyst Blog Changes in income, attitude and behavior, along with easy access of information enable customers today, to demand greater levels of autonomy, transparency and responsiveness from their banks. They demand personalized products and do not hesitate …
26/04/2017
Data Analytics and Customer Management
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Data Analytics and Customer Management - Geckolyst Blog Data Analytics mainly refers to a group of applications, like basic business intelligence, reporting and online analytical processing, to other advanced analytics. Data analytics can help companies improve revenues, efficiency of operations, optimize
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