CII Digital
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CII Award for Customer Obsession’ for promoting a Customer Obsession Culture among Indian Industry.
The Award recognise Customer Centric organisations where Customer is at the Centre of all that they do.
How instant gratification of customers and the fact that there queries are heard upon and being actioned in an instant manner is what brings customer stickiness says Ms Ganesh Kollegal , Asst. Vice President – Government Affairs, Swiggy.
Confederation of Indian Industry
Future Business Group
Mr. Tupkeshwar Uppal, Chief General Manager (Technical Service – Corporate), JK Tyre mentioned how digital intervention at JK Tyre has resulted in reducing the service time for a customer from 2-3 days to just 15 minutes resulting in a better customer service experience.
Confederation of Indian Industry
Future Business Group
Building a customer journey to cater to each use case, from morning 6 am milk delivery to booking a cab in the night and ensuring that the trust is build is how Paytm caters to providing superior customer experience says Mr. Dharmender Jham, Vice President, Paytm.
Confederation of Indian Industry
Future Business Group
The choice of the people we make, the training of the staff, instant feedback and uniformity of customer experience across the service centres is how Tata Motors cater to customer-centricity says Mr. R Ramakrishnan, Global Head – Customer Care, Commercial Vehicle Business Unit, Tata Motors.
Confederation of Indian Industry
Future Business Group
Organization DNA and how employees are empowered are two of the most important factors that contribute towards customer-centricity, says Ms Surobhi Das, Heads Customer Experience, Zomato.
Confederation of Indian Industry
Future Business Group
Constant listening of various signals from multiple touchpoints is super important to provide excellent customer service, says Mr. Kishore Thota, Director, Amazon India.
Confederation of Indian Industry
Future Business Group
The world has become customer-centric and businesses have no option but to follow, says Mr. Lloyd Mathias, Business Strategist.
Confederation of Indian Industry
Future Business Group
21/12/2021
Congratulations to Transport Corporation of India who are recognized for Active in the Services- Medium Business Organisation category at the CII Award for .
Confederation of Indian Industry Amazon India Department of Consumer Affairs, Government of India
20/12/2021
Congratulations to Aqua Chill Systems India Private Limited who are recognized for Active in the Services - Small Business Organization at the CII Award for .
Confederation of Indian Industry Amazon India Department of Consumer Affairs, Government of India
20/12/2021
Congratulations to Corteva Agriscience who is recognized for Active in the Others - Large Business Organisation at the CII Award for .
Confederation of Indian Industry Amazon India Department of Consumer Affairs, Government of India
20/12/2021
Congratulations to JK Tyre who are recognized for Active in the Manufacturing - Large Business Organisation category at the CII Award for .
Confederation of Indian Industry Amazon India Department of Consumer Affairs, Government of India
20/12/2021
Congratulations to Lexplosion Solutions Pvt. Ltd. who are recognized for Active in the Services - Small Business Organisation category at the CII Award for .
Confederation of Indian Industry Amazon India Department of Consumer Affairs, Government of India
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