TotesTech

Ever noticed how "AI is making us more efficient" became the most anxiety-inducing sentence you can hear at work?

Here's what nobody says out loud in support teams right now:

🔹 AI took the routine tickets. Your queue is now 100% the difficult ones.
🔹 You can't fully trust the AI output — so you check everything manually anyway.
🔹 When you ask AI to review its own answer, it suddenly finds the mistake it just confidently missed.
🔹 "Efficiency" on the dashboard went up. Stress and job insecurity went up with it.

The tool was supposed to make life easier. Instead it raised the bar, shifted the blame, and left people quietly wondering if they're next.

I wrote about the real experience of working alongside AI — not the marketing version, the actual day-to-day reality for people in support and operations roles.

Read it here 👇
lekhakduniya.com/blog/technology-future/ai-efficiency-trap-support-employees-mindset

If you work in support, ops, or any team that's been "AI-transformed" — does this sound familiar? Drop a comment, would love to hear your experience. 👇

The AI Efficiency Trap: What Nobody Tells Support Employees About Working Alongside AI The hidden cost of AI in support teams: job anxiety, hallucination, endless validation, and why efficiency became the most feared word at work.