Ubona Technologies

Revolutionizing CX with AI: A Success Story You Can't Miss!

Discover how a leading financial conglomerate slashed costs by 50% and boosted automation by 60% using Ubona’s AI-driven cloud contact center.

From outdated systems to seamless customer journeys, this is transformation in action. Curious how we did it?

Swipe through to see the challenges, our solution, and the powerful results.

Customer experience is evolving faster than ever, and AI is at the heart of this transformation. As businesses strive to meet growing customer expectations, three key AI-driven pillars are shaping the future of CX:

- Automate & Scale: AI-powered lead qualification and self-service capabilities streamline processes, reducing operational costs and improving efficiency.
- Assist & Optimize: Real-time AI-driven agent assistance enhances customer interactions, enabling faster resolutions and personalized support.
- Analyze & Improve: Advanced speech analytics and AI-generated insights help businesses continuously refine engagement strategies and optimize customer journeys.

With Automation, Assistance, and Analytics, AI is not just improving customer experience; it’s redefining it. Are you ready for the future?

Ubona at CX Transformation Conclave 2025!

Ubona Technologies is a partner for the 6th edition of the CX Transformation Conclave 2025 – Bengaluru Edition!

Kangkan Bhattacharyya, Vice President & Head of Business at Ubona, will take the stage alongside top industry leaders to discuss the evolving landscape of customer experience and innovation in CX technology.

This event brings together CX pioneers, thought leaders, and innovators to explore the latest trends, challenges, and strategies shaping the future of customer interactions.

📅 21st March 2025 | 📍 Taj Vivanta, Bengaluru

Join us as we exchange ideas, insights, and expertise to redefine the future of CX!

Cervical cancer is one of the most common yet preventable cancers affecting women worldwide. Early protection through vaccination can significantly reduce the risk, making awareness and proactive care incredibly important.

At Ubona, we believe that safeguarding the health of the amazing women in our organization is more than just a responsibility, it's a priority. This Women’s Day, we organized an HPV vaccination drive to help protect our women against cervical cancer, reinforcing our commitment to their well-being.

But this initiative isn’t just for our team, it's a reminder for every woman to take this crucial step toward protecting their health. The HPV vaccine is a powerful way to stay one step ahead, and we encourage women everywhere to prioritize this preventive care.

A healthier tomorrow starts with the steps we take today; let’s empower women to prioritize their well-being.

Creating a Safe & Inclusive Workplace: POSH Awareness Training at Ubona

At Ubona Technologies, we are committed to fostering a safe, respectful, and inclusive work environment for all employees. As part of this commitment, we conducted POSH Awareness Training for all employees and POSH Committee Members to strengthen our understanding of the Prevention of Sexual Harassment (PoSH) Act, 2013.

The session was expertly led by Koeli Mandal, who provided valuable insights into the nitty-gritty of the PoSH Act, workplace gender sensitization, equality, awareness, and action. Through interactive discussions, employees gained a deeper understanding of their rights, responsibilities, and the importance of fostering a harassment-free workplace.

At Ubona, we strongly believe that awareness leads to action, and we remain committed to ensuring a workplace that upholds respect, equality, and safety for everyone.

Happy New Year 2018

Wishing everyone a happy Diwali 😊

May all your endeavors are met with huge success and appreciation. Happy New Year!

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