Servicefriend
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The company was acquired by Facebook Inc. Digital transformation through messaging. Servicefriend has developed a unique technology that addresses this problem.
Providing the scalability of a messaging Bot with the intelligence, comprehension, and empathy of a human. The potential of messaging and automated conversational interfaces (“bots”) is well understood by now. The main challenge facing large enterprises wishing to adopt this technology is that there is no way to ensure a consistently excellent experience at scale. The intermittent nature of text m
Facebook's Novi (https://novi.com/) is looking for a senior ML engineer with NLP specialty, position is in Tel Aviv.
Feel free to reach out with any questions or tag relevant candidates.
Apply here:
https://www.facebook.com/careers/jobs/439609220330459/
13/12/2018
Now we can finally share. Servicefriend is proud to be part of the world’s first implementation of WhatsApp. for business communication. We are honored by the opportunity to allow our clients to communicate with their customers in their preferred messaging channel, and at scale.
https://lnkd.in/gj8_JnF
01/05/2018
Once again, is featured at the F8 alongside our clients
24/04/2018
We are hiring!
Full stack developer: JavaScript, Python and MEAN stack.
Come join our awesome team 👩💻👨💻🎖️😎
Full Stack Developer - Servicefriend Want to join an awesome engineering team, building an amazing platform in an exploding market? Want to enter a small, …
27/02/2018
Today, at the MWC in Barcelona, Google, Inc. has just announced its partnership with Servicefriend in its quest to spread Rich Communication Services (RCS) to the masses. Servicefriend will be making Google’s messaging protocol available to all its clients, and, thus, allowing millions of consumers a seamless
experience via their preferred communication channel.
At the MWC, Globe Telecom (Singtel Group), one of Servicefriend's clients, will be demonstrating the world's first implementation of the new protocol powered by the Servicefriend Hybrid AI technology. Globe Telecom will be allowing their subscribers to receive "Hybrid Concierge" services via the new protocol such as:
Airport lounge access
Travel planning and custom itineraries
Dining reservation and culinary experiences
Access to live events
Creative gifting services
Personal shopping
Fitness and lifestyle (spa, wellness and personal trainer)
Reminder service
As Featured at the MWC, Servicefriend is Participating in a Joint Expansion of the Google RCS Messaging Platform BARCELONA, Spain, Feb. 27, 2018 /PRNewswire/ -- Servicefriend, a young company, specializing in disruptive innovation, that enables brands to deliver consistently excellent messaging experience at scale, is joining Google's Early Access Program for RCS (Rich Communications Services) business messagi...
30/11/2017
Check out Facebook's recent post. Earlier this month, Servicefriend participated in Facebook's closed beta for Messenger customer chat plugin "....Servicefriend is enabling businesses to configure page visibility settings, welcome messages and more."
Get Started with Customer Chat – Messenger Developer Blog Now in open beta
08/11/2017
Facebook just revealed that, in collaboration with Servicefriend, Adore Me is among the first companies in the world to use the new Facebook Chat Widget. Adore Me's customers can now start chatting with the Servicefriend Hybrid Bot on AdoreMe's website, and continue their discussion with AdoreMe on Facebook Messenger, whether through the mobile app, or the Facebook website.
Adore Me in Partnership with Servicefriend Among First Brands to Use Messenger Customer Chat As Facebook Messenger revealed this afternoon, Adore Me is among the first brands to adopt a breakthrough in customer experience within the world of e-commerce by implementing customer chat. The implementation makes Adore Me one of the first companies in the world that enables all its customers to c...
06/10/2017
Once again, Servicefriend is featured on stage at the Facebook Partner Summit. Exciting year for Servicefriend 🔥
11/07/2017
Gartner: Servicefriend - among the world's most promising Israeli startups
06/07/2017
So honored to be included in the ChatBot landscape that was just published on Venturebeat. We started this journey a few years ago trying to convince companies why messaging would transform customer service. Automation, if you do it right, has the potential to provide consistent experience at scale. It’s beautiful to see how our landscape is evolving.
https://venturebeat.com/2017/06/26/bot-analytics-platform-releases-new-chatbot-landscape/
155 chatbots in this brand new landscape. Where does your bot fit? Since we started building bots at KeyReply more than two years ago, the industry has seen massive interest and change. This makes it hard for companies and customers to figure out what’s real…
04/07/2017
Inspiring morning with David Marcus and the Facebook team Ido Arad David Saidon
27/06/2017
Check out our recent interview with Ido Arad on Servicefriend's Hybrid Bot Architecture
http://www.banklesstimes.com/2017/06/26/servicefriend-creating-a-better-customer-experience-with-hybrid-bot-model/
Servicefriend creating a better customer experience with hybrid bot model While we are not yet at the point where bots can adequately manage the customer service experience by themselves, an Israeli company has found early success through the use of a model which may ver…
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