Wren Data Limited

We are looking forward to packing our bags for CX18! We're thrilled to be the Irish Partner of choice for Genesys.
CX18 is on May 1-4 in Nashville. See y’all in Music City!

Genesys CX18 Conference | Customer Experience | Nashville, May 1-4, 2018 Spend four days with partners, peers, experts and visionaries exploring changing customer behavior and technology that's transforming customer experience.

Our partner Genesys acquired Altocloud . Great news...

Congratulations on the new website Voxpro

Learn why Genesys has been positioned as a leader in O**m Decision Matrix: Selecting a Multichannel Cloud Contact Center who has solutions for businesses of all sizes and in all industries around the world. http://gsys.co/aSHa30hd1Fp

[News] Genesys Expands Voice Options Around the Globe. Companies can now deploy a 100% cloud solution with a preferred carrier or leverage the simplicity of PureCloud Voice in 20+ new markets by end of year

Genesys PureCloud Expands Voice Options Around the Globe Companies can now deploy a 100 percent cloud solution with a preferred carrier or leverage the simplicity of PureCloud Voice in 20+ new markets by end of year

Why not compare cloud contact center solutions based on the strength of their technology platforms. We are excited that our Gold partner Genesys is named a leader by O**m!

Genesys Named a Leader in the O**m Decision Matrix, 2017-18 Genesys ranked a leader with the biggest market impact in the O**m Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution, 2017-18.

The stakes have never been higher when it comes to getting the customer experience right. While Genesys ( Our partner) continues to introduce and deliver world-class solutions that meet and exceed rising customer expectations, we understand that there can be obstacles to moving forward. Cost and the complexity of deploying a new CX solution are among the top concerns that hold some businesses back from being able to offer the connected, personalized experience that builds customer loyalty and drives greater business results.

Let us at Wren Data help you take your next steps into best in class CX solution that suits your needs and more importantly your customers needs.

Wren Data | Genesys Cloud Contact Centre Partner | 061 485700 Wren Data

http://blog.genesys.com/difference-between-customer-service-and-customer-experience/?utm_source=social&utm_medium=twitter&utm_campaign=blog&hootPostID=b3a534fd87ddc8a800c6c031e880e588

The Difference Between Customer Service and Customer Experience Many businesses design their processes around the idea that “all things customer” are solved or created in customer service. This lingering misperception of customer engagement is an outdated way of thinking, and it’s one of the reasons why efforts to improve the overall customer experience fa...

Great read. let us help you to engage with your customers.

How to Create a Customer-Focused Environment Your customers are connected and using multiple devices – laptop, tablet, smartphone – to engage with your brand and customer service. This means you need to deliver seamless experiences across email, social, mobile, web, SMS and voice, on any device. In addition, the next generation of consumer...

http://www.genesys.com/about/webinars/all-cloud-contact-center-software-is-not-created-equal?utm_medium=social&utm_source=twitter&utm_campaign=4/18_All_Cloud_Contact_Center_Software_Is_Not_Created_Equal&hootPostID=7b6c1b39ae74835f14b194fd09fd7c8a