Konversational

📣 Introducing a new member to the Konversational team 📣

Konversational are delighted to add Marian Bruma to our team as a Junior Technical Consultant 🎉

Marian previously worked as a Sharepoint Analyst and has a highly analytical approach alongside a keen eye for problem-solving.

We're looking forward to seeing all the great work you will do with the team 💜

📣 Introducing a new employee to Konversational! 📣

We are delighted to add Digby to our team as Chief Woof Officer. 🐶

Digby was brought into Konversational by our Marketing Manager. At just 10 weeks old, he's making history as our youngest new recruit. In his spare time, he enjoys chewing things he shouldn't and barking when he doesn't get enough attention.

Stay tuned to see what our new mascot gets up to - he's got big plans. 🐾

We are thrilled to be featured in Silicon Republic’s ’23 tech start-ups to watch out for in 2023’ list – a great way to kick off the year!

‘Konversational is on a mission to become the go-to customer workflow expert in Ireland and the UK.’

Read the full article here.

23 tech start-ups to watch out for in 2023 Here are 23 Irish start-ups featured in our Start-up of the Week series that are shaking up the world of tech across a range of sectors.

📣 Introducing a new member to the Konversational team! 📣

Konversational are delighted to add Tom Elkins to our team as a new ServiceNow Platform Architect! 🎉

Tom has been working in the ServiceNow industry for the last nine years. Previously, Tom worked for Engage ESM as a Certified Master Architect and worked on a wide range of digital transformation programs.

We're looking forward to seeing all the great work you will do with the team 💜

We are thrilled to announce the Go-Live of our newest customer Babylon. This is a monumental occasion for us to welcome the organisation into the ServiceNow ecosystem and for Konversational to be the chosen partner for this journey!

The innovative healthcare provider needed a solution to consolidate siloed platforms in order to enable their growth strategy and chose to utilise ServiceNow’s Customer Workflow to achieve seamless automation and customer satisfaction.

In case you missed us yesterday at the Engagement Summit…we are delighted to announce we are a sponsor at the Call & Contact Centre Expo alongside ServiceNow on 22nd – 23rd November 2022 at The ExCeL, London!

Visit our booth (CC-G62), where we will showcase ServiceNow’s Customer Workflow technology and meet with our team of experts.

Hear from leading innovators in the CX industry, including ServiceNow’s Transformation Director, Ian Ashby, who will discuss how you can transform your business through employee engagement to deliver the best CX!

Click this link to register! https://lnkd.in/eXRjsQ49

We are delighted to sponsor the 'Best Customer Experience' category at the CCMA Ireland Awards on 26th November 2022!

The CCMA Irish Customer Contact & Shared Services Awards recognises outstanding contributions to transforming and delivering the best customer experience and we are thrilled to be a part of the celebration this year.

http://ow.ly/J4lc50LCaN1

This week our co-founders John Gilleran and Richard Guy sat down with SarahCollins Independent to discuss where they see the next big opportunities in customer workflow and customer service technologies and how our work is supporting some of the biggest brands in the UK and Ireland on their digitisation journey.

They also shared their thoughts on both the contemporary challenges and opportunities for the tech industry and how the need to innovate remains constant.

http://ow.ly/GELa50LzH4Y

Tech advisory firm Konversational bucks trend with plan to double size of its workforce in the next 12 months Irish-based tech advisory firm Konversational is bucking the trend in the sector by doubling its workforce, instead of shedding staff.

Just one week to the Customer Engagement Summit! We are delighted to be sponsoring this event alongside ServiceNow on Tuesday, 15th November at the Westminster Park Plaza Hotel, London!

Come along to our stand (6) to meet with some of the Konversational team and hear ServiceNow’s Transformation Director, Ian Ashby speak on stage and learn about how you can transform your businesses to deliver the best CX!

📣 Introducing a new member to the Konversational team! 📣

Konversational are delighted to add Abimbola Gbagba to our team as a new junior technical consultant! 🎉

Abimbola studied computer science at the University of Ilorin and has recently completed the ServiceNow Nextgen Program!

We're looking forward to seeing all the great work you will do with the team! 💜

“If you can resolve a customer’s problem on their first contact with the company, they’ll actually become more loyal than before they experienced the problem”

Click the link 🔗 below to read about how problem-solving techniques from 5 years ago are no longer good enough to deal with customer complaints and keep customers happy.

The persistently unsatisfied customer Despite adopting cutting-edge digital CX, companies still struggle with persistently unsatisfied customers. Hear our solutions to failed digitization.

In uncertain times, companies need to focus 🔍 on customer experience even more. The pandemic showed that customer expectations increase in tough times 📈

Click the link 🔗 to read the interview below with CX expert Shep Hyken on what it takes to keep customers during tough times.

How to recession-proof customer experience Customer experience expert Shep Hyken explains how to recession-proof your business during a downturn.