Regent Household Electronics

Regent Household Electronics

Comments

Bought a blender 2 days ago, for $16,000. Item was checked at the store yes it worked but took it out today and it's not coming on, I plugged it into another port and it didn't come on either.
Good night since i got no reply from your fb response team which according to the misinformation in the chat window 'typically responds within an hour here goes my sentiments as was inboxed.

' Hello Good morning, my name is Mr. Sean Blue as is stated above,

I made a purchase of one Polar refrigerator and one English Daewoo washer from your establishment last Saturday November 12th and had them delivered late to my residence at lot 296 tuckeit drive south ruimveldt gardens (around 7pm though I was told they would be around 4:30pm at the store) after having called numerous time to enquire about the lateness of the delivery driver which affected my departure schedule.

When your delivery driver finally came, I signed for and inspected both appliances and made my way out as I was already behind schedule. Though the machine I selected in the store was in complete English I still opted to keep the Spanish one that was delivered to my residence as i was pressed for time and decided that I'll just use simple translations to operate it when I returned.

Upon arrival and after setting up the machine (today november 20) wholly using the complete Spanish manual, I proceeded to turn on the appliance. To my dismay, ONLY the spin cycle section of the machine WORKS, I rechecked to ensure that i followed the steps correctly and got the same results.

I'm extremely disappointed in the fact that not only did I not get my moneys worth AT ALL with regards to this appliance but this also sets me back again as I now have to find an alternative to get my belongs laundered before tomorrow hence taking up more time than I am.able to give.

I called the store but got no answer, so I'm assuming you guys haven't started to extend your shopping days. I'm writing you this missive in hopes of a speedy and fair resolution.

I will be visiting your establishment tomorrow with receipts of every purchase I've made from your establishment and I hope to have it resolved professionally and in a timely manner as I would now be incurring additional expenses to ameliorate the trickle down effects of this setback. Attached are some photos to back up my claims.'
REGENT HOUSEHOLD ELECTRONIC is the best my peoples i encourage all my friends and family to come and get all there special outfit and the best brands of WASHING MECHANIZES, REFRIGERATORS,MICROWAVE AND MANY MORE APPLIANCES STUFF....GO INTO THE HUGE AND ATTRACTIVE HOUSEHOLD ELLECTRONICS building that brings the joy in you :)
REGENT HOUSEHOLD ELECTRONIC is the best my peoples i encourage all my friends and family to come and get all there special outfit and the best brands of WASHING MECHANIZES, REFRIGERATORS,MICROWAVE AND MANY MORE APPLIANCES STUFF....GO INTO THE HUGE AND ATTRACTIVE HOUSEHOLD ELLECTRONICS building that brings the joy in you :)
what is the 9 yds u all look nice
Hey i lookin 4 some sweet shoes 4 christmas send me some pics to look at
sometimes good things fall apart, so that better things can fall together.

love the new store guys!!

SAME LOCATION, now BIGGER & BETTER! For Quality Electronics, Appliances, Furniture, Household Items, Gift Items, Footwear, Clothing, Accessories, & LOTS MORE!

Check Us Out Today! =)

Operating as usual

25/03/2022

Vacancy available for the following positions. Apply within or call us on 227-4402.

18/02/2022

Don’t miss out on our annual Mashramani sale!! BOGO 50% off and discounts on selected items. Check us out from February 16th to 26th!

21/12/2021

CHECK US OUT TODAY!

19/12/2021

GUESS WHAT? WE ARE OPEN TODAY!
Come on down to our Christmas Village today for special deals!

Happy Sunday !

18/12/2021

Tired of a regular Christmas Tree? We have inflatable ones too !!

Photos from Regent Household Electronics's post 18/12/2021

Christmas is a week away & you haven't bought your tree yet??? HURRY DOWN ! Few remaining !!

Photos from Regent Household Electronics's post 10/12/2021

We have a large variety of King, Queen, Full & Twin size Comforter & Coverlet sets !

Hurry down πŸš—

05/12/2021

TODAY ONLY!!! WE ARE OPEN !! SALE ON CHRISTMAS TREES! LIMITED STOCK - DONT MISS THE CHANCE TO GET YOURS THIS XMAS!

PLUSSS - GET FREE GIFTS WITH EVERY TREE PURCHASE!

DONT FORGET - OUR CHRISTMAS VILLAGE IS LOCATED RIGHT OPPOSITE OUR MAIN STORE (THE BIG BLUE STORE BETWEEN LIGHT AND ALBERT STREETS)

Photos from Regent Household Electronics's post 03/12/2021

Beautiful hurry for your favorite colour and amazing design

Photos from Regent Household Electronics's post 03/12/2021

New arrivals: Curtains & Curtain rods in all sizes, colours & designs !

Photos from Regent Household Electronics's post 02/12/2021

OH C'mon - I know you ain't planning to leave those walls bare for Christmas!!

NEW ARRIVALS: Canvas Decorative Wall Pictures !!

Introductory prices!! Get em while they're here !

Additional sizes, designs & styles available.

HURRY DOWN

01/12/2021

JUST ARRIVED!

White wardrobe with Drawers & Vanity Space -
LIMITED STOCK AVAILABLE!

HURRY DOWN!

🏑 🏑

30/11/2021

Yet ANOTHER shipment of new mats & carpets came in last night ! We worked hard last night putting out new samples & designs for your home this Christmas - Hurry down before its too late !!

Unpacking fresh batches daily !

🏑 🏠 🏑 🏠 🏑 🏠 🏑

29/11/2021

Y'all didn't think we forgot to bring your new Christmas Curtains, right?

Valances, curtains & curtain rods in all colours, sizes & designs for the holiday season!

Take a look at these pieces we put together for a customer who was gracious enough to send us a photo!

Come get yours today!

27/11/2021

Carpet & Mat Collection

YOUR FAVOURITE STORE FOR CARPETS & MATS ! We know it 😎

Some of what we have to offer with our new collection & we are still putting out more!

OUR LARGEST VARIETY EVER!

Kitchen strip mats & runners, outdoor strips & carpets in all sizes, shapes & colors- including the FLUFFIEST OF THEM ALLLLL!

GUESS WHAT? We are also open tomorrow! Don't miss the BEST deals this Christmas!

26/11/2021

Luxury Fireplaces for the Christmas ?

Very Limited Stocks left !

More designs available & matching wall mirrors !

25/11/2021

ARE YOU READY FOR THIS?

The BEST DEALS coming at you tomorrow!

Starting 8am Sharp!

Tune in to our page to follow our updates!!

23/11/2021

CHRISTMAS VILLAGE! 2021

We are so proud to share our Christmas Village with you! After weeks of hard work, we have relocated our entire Christmas department to a new building [across the road from our main branch] for more spacious shopping, as well as a wider range of options for you this Christmas! YES - This is our largest Christmas Collection ever !!

Everything at introductory sale prices !

Don't miss it !

πŸŽ„

Photos from Regent Household Electronics's post 20/11/2021

OUR CHRISTMAS VILLAGE IS OPEN TODAY !! 🌌

Don't miss deals on our wide variety of Christmas Trees!!

[The RED building across the road from our 143 Regent Road location- between Light & Albert Streets]

πŸŽ„ πŸŽ„

17/11/2021

Job vacancy for porters and salesgirls!
Apply in person with a written application and passport size picture.

Photos from Regent Household Electronics's post 16/11/2021

GUESS WHAT? Carpets & mats are here at unbeatable prices for the Christmas!

We are still unpacking but hurry down for yours before it's too late !

πŸŽ„ πŸŽ„ πŸŽ„

16/11/2021

New arrivals! Restocked on new carpets and rugs!πŸŽ„πŸŽ…πŸΎ

12/11/2021

Coming soon!πŸŽ„β˜ƒοΈ

Photos from Regent Household Electronics's post 05/10/2021

ATTENTION RESTAURANTS, CAFES & DINERS! Wholesale quantities in high quality glassware for all types of drinks & beverages!

Or if you just need a fancy glass for use at home, we have you covered !

MANY MORE STYLES & DESIGNS AVAILABLE !

Photos from Regent Household Electronics's post 15/09/2021

COOL FOR SCHOOL SPECIAL 😎! Let your kids learn & do homework in style !

PLUS: the desks & chairs adjust to fit your growing child so you get true value for your money !!

Don't miss these deals - Available until end of Septemberβœ…

HURRY DOWN!

07/08/2021

Back to School Sale on Combination Desks !!Only: $14,500
[AVAILABLE IN LEFT & RIGHT HANDED DESIGNS]

Other children's desks & chairs available as well! Come on down !

14/06/2021

SALE STARTS TODAY! DO NOT MISS OUT! πŸ’™

11/06/2021

Great deals in store for Father’s Day! Buy a gents suit or blazer and get a free tie! Buy a shirt starting from $3,000 and get a pair of sock free! Offer valid from 14th June - 19th June! πŸ’™

14/04/2021

We are deeply disappointed to see the misinformation being shared on social media regarding the matter discussed herein.

Please see our response below & we still invite the customer to return to the store to facilitate an exchange:

[FULL TEXT OF IMAGE]

The management & staff of Regent Household Electronics wish to express concern regarding misinformation being shared on social media regarding the return of an item by a customer.

First and foremost, we are of the firm belief that consumers do have rights and we ensure ALL items are checked before departing the store to avoid complications with returns. When an item is returned however, the law provides that a receipt is required as proof of purchase and that we may choose to repair the allegedly defective item within fourteen (14) days. In the present case, the customer returned the item and received it after four (4) days. The item was available for her to receive before the 4TH day complained of, but it was on the fourth day that she chose to uplift it.

Typical with many businesses, when an item is returned the supplier must determine whether it is indeed defective, whether it can be repaired, and whether it became defective due to the customer’s misuse, neglect or some other factor. This is also provided for by the law in order to determine how to treat with the return, especially when the item was tested before leaving the store, as was the case with this customer's item.

As such, a customer is not entitled to demand an automatic and immediate exchange upon returning an item that is allegedly defective.

We repaired the item for the customer and returned it to her in working condition. However, a few days later she returned the item without her receipt. As is standard policy and law, the receipt is required. The employee at the time informed the customer of this and indicated she will have to speak to the Manager if an exception can be made. We were surprised to see the customer proceeded to publish misinformation on social media regarding this matter.

As at this morning, we informed the customer to return the fan in order to uplift a new one as the manager had approved an exception given the circumstances.

At the current posting of this notice, the customer has not visited the store but continues to share how β€œunreasonable” the business is being.

There are two sides to every story and we urge users of social media to be cautious in sharing misinformation and reckless statements. We take customer service and feedback extremely seriously and it is for that purpose, we are prepared to satisfy our customer and ensure continued patronage.

All for your information.

10/04/2021

Original Contigo Travel Mugs as low as $3,495 !!

Other than masks, you're about to find newest much needed accessory today to stay hydrated.
The best in the market to keep your beverages cold or hot for the longest periods of time!

Limited stock available.

30/03/2021

CHECK US OUT TODAY!!

28/03/2021

Happy Holi from the management and staff of Regent Household Electronics. Remember to wear a mask and stay safe!

15/03/2021

Easter Weekend is coming up! What are you wearing? B-)

15/03/2021

JOIN OUR TEAM!!

08/03/2021

Videos (show all)

Carpet & Mat Collection
CHRISTMAS VILLAGE! 2021

Telephone

Address


143 Regent Road, Bourda (between Light & Albert Streets)
Georgetown
592-22

General information


Opening Hours

Monday 08:00 - 17:30
Tuesday 08:00 - 17:30
Wednesday 08:00 - 17:30
Thursday 08:00 - 17:30
Friday 08:00 - 17:30
Saturday 08:00 - 17:30

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