QuickTeller LLC

QuickTeller LLC is now on WhatsApp.

We are looking to hire a digital media officer to:
1. Manage the company’s social media pages 2. Create picture and video content
3. Update website

Email [email protected]

A link to your catalogue of work will be a plus

JOB DESCRIPTION
Meet set loan add-on targets in assigned region.
· Meet set loan portfolio growth targets in assigned region.
· Meet set agent call engagement targets in assigned region
· Meet set agent visit engagement targets in assigned region
· Meet set agent retention targets in assigned region.
· Meet set agent borrowing cycles per agent in assigned region.
· Ensure 100% visibility of the brand at agent’ locations within region.
· Other duties assigned.

REQUIREMENTS
Successful candidate must be able to drive with Class B driver's license

On-Site Mobile Developer wanted.
Office Location: Baatsona, Spintex

DUTIES AND RESPONSIBILITIES
• Generate new customer leads through various channels
• Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business
• Achieving the monthly sales targets, assigned to him/her, for various products and services
• Follow the various internal guidelines and procedures of the company
• Ensure customer satisfaction through regular engagement
• Resolve customer queries/issues and facilitate customer service
• Maintain periodic status reports, including daily activity report and calls/follow-ups made

REQUIRED SKILLS OR EXPERIENCE
• Minimum HND
• Minimum of 2 years’ working experience in a similar position
• Excellent communication skills (written and verbal)
• Energetic, flexible, collaborative and a team player
• Strong problem solving skills
• Quality oriented with eye for details
• Ability to multitask and work within deadlines
• Highly motivated professional with the highest level of integrity
• Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint and Outlook

DUTIES AND RESPONSIBILITIES
• Mobilize funds from the field, accepting deposits and loan repayments on behalf of the Institution and selling our products.
• Responsible for intensive deposit mobilization from the field in assigned areas.
• Responsible for collecting loan repayments from customers.
• Manage the opening of savings account and other deposit products on the field.
• Surrender daily all deposits and loan repayments collected from the field.
• Report all problems and developments encountered on the field to supervisor.
• Required to do daily call over of operations as assigned by branch management.
• Market the Institution’s products and services.
• Display a high level of courtesy and discipline in dealing with clients.
• Perform all other duties as may be assigned from time to time.

REQUIRED SKILLS AND EXPERIENCE
• Minimum SSCE/WASSCE
• Diploma will be an added advantage
• Minimum of 2 years’ working experience in a similar position
• Excellent communication skills (written and verbal)
• Energetic, flexible, collaborative and a team player
• Strong problem solving skills
• Quality oriented with eye for details
• Ability to multitask and work within deadlines
• Highly motivated professional with the highest level of integrity
• Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint and Outlook

HUMAN RESOURCES
· Coordinate monthly performance reviews.
· Partner with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
· Develop HR planning strategies, which consider immediate and long-term staff requirements.
· Make sure that prospective staff have the right to work at the organisation.
· Manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
· Plan and deliver training, including new staff inductions
· Prepare staff handbooks
· Creates development programs and initiatives that provide internal development opportunities for employees.
· Develop and implement policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management
· Work closely with departments, assisting line managers to understand and implement policies and procedures
· Advise on pay and other remuneration issues, including promotion and benefits
· Undertake regular salary reviews
· Attendance and Leave management
· Oversees employee disciplinary meetings, terminations, and investigations.
· Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
· Maintain up-to-date personnel records; by recording new hires, transfers, terminations, changes in job classifications, merit increases and leave administration.

ADMINISTRATION
· Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.
· Ensuring all corporate equipment are maintained and operational across the firm at times.
· Ensuring all the company’s assets are well maintained across all offices of the firm.
· Anchor setup of new branch including premises décor, computers and furniture to brand standards.
· Seek cost-friendly and brand standard premises, negotiating approved rent fees and rent agreement.
· Ensure required technical and administrative resources are available at all divisions’ premises.
· Maintain effective diary of the following recurring subscriptions and bills and ensure such payments are made on time. (Regulatory licenses, Business operating licenses, Fire safety certificates, Tenancy renewal dates for all shops, Insurance, Fire and Burglar insurance, Vehicle insurance and roadworthy renewals, Other Subscript
· Prepare and maintain an asset register.
· Tag new assets and record such in asset register before asset is installed at designated location
· Inspect state of computers, mouse, keyboards, televisions, electricals, network cables and switches for fault across all the premises of the company.
· Inspect state of shop floor/office space and washrooms for tidiness across all the premises of the company.
· Inspect the display of signages and branded materials as per specification across all the premises of the firm.
· Performs other duties as assigned.

Meet set loan add-on targets in assigned region.
· Meet set loan portfolio growth targets in assigned region.
· Meet set agent engagement targets in assigned region (visits & calls).
· Ensure 100% visibility of the business at borrowers’ locations within region.
· Other duties assigned.

· Tasked with the day-to-day running of the division.
· Ex*****on of approved strategy to drive reach, growth, revenue, cost, profitability, staff headcount and brand awareness targets as well as meet industry regulator’s benchmarks.
· Directly supervise managers and staff in the conduct of their duties.
· Initiate the rollout of new product/service lines.
· Review financial and non-financial reports to devise solutions or improvements
· Implement policies that promote company culture and vision
· Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
· Maintain a deep knowledge of the markets and industry of the company
· Manage relationships with partners/vendors
· Driving performance measures for the operation for review of key performance indicators.

WORKING DAYS - MONDAY TO SUNDAY

· Review submitted loan applications to accept for due diligence or reject.
· Assign loan applications to KYC officers and supervise KYC processes on prospective borrowers, collecting and verifying required documents, to provide management with enough information to approve or decline a loan application.
· Vet and underwrite loan applications after KYC officer’s assessment of the borrower, using the credit scoring checklist and requirements checklist verifying all information are provided and are correct; before passing the application on for approval to ensure the credit policy and procedures are adhered to and help to enhance such policies and procedures;
· Issue and dispatch loan agreements for management approved loans for disbursal; within 24 hours of approval.
· Supervise the disbursal of loan applications approved by management.
· Coordinate Field Risk officers to execute spot checks on active borrowers to ensure compliance to the terms and conditions of the loan.
· Investigate and run capacity-to-repay exercises to verify borrowers’ ability to operate on their own capital, when spot checks on such borrowers’ operations reveal insufficient funds or suspicious conduct.
· Supervise 100% collection of due loan repayment daily.
· Supervise the recovery of overdue loans complying with the Loan Manual at all times.
· Conduct daily one-on-one performance evaluations with all Field Risk officers.
· Conduct monthly performance review meetings with all Field Risk officers.
· Constantly measure Field Risk officers against planned milestones and objectives.
· Rotate Field Risk officers across territories to eliminate the incidence of complicity with clients.
· Working on the field with Field Risk Officers to assess efficiency or challenges.
· Keep soft copies and hard copies of loan files and documents up to date and store files properly in filing system.
· files properly in filing system.

· Verify information provided by applicant agents.
· Visit and confirm residence and workplace locations of agent applicants on application forms as well as workplace location within turnaround time, detailing direction; adhering to the firm’s policy always.
· Deliver agent agreements and loan agreements to agents and ensure such is signed and first transaction is executed.
· Perform random spot checks on operator cash and e-cash float daily; adhering to an assigned schedule.
· Perform random spot checks on FieldTeller’s residence and other social locations; adhering to an assigned schedule.
· Perform quarterly client’s residence re-verification.
· Recover all overdue loans in assigned territory as aggressively as possible and following the loan recovery manual.
· Assist with cash loan repayments when required to.
· Perform other duties assigned to you.

Operate assigned game; accepting and placing bets from customers and paying out legitimate wins.
• Operating the till and accurately handling cash and balancing cash registers with receipts at the close of day.
• Informing customers and potential customers about new offers and promotional products and services.
• Ensure the shop floor is clean at all times and all equipment assigned to the cashier is kept safe and clean.
• Engage customers and convince them to bet more.
• Comply with dress code at all times by wearing the prescribed attire.
• Undertake any other duties as specified by managemen

Verify information provided by borrowers and guarantors.
· Visit and confirm residence and workplace locations of borrowers and their guarantors on application forms as well as workplace location within turnaround time, detailing direction; adhering to the firm’s credit policy always.
· Deliver loan agreements to agents and ensure such is signed and first loan is disbursed immediately.
· Immediately engage borrowers to recover overdue loans in assigned territory within 2 hours of default.
· Perform annual client’s residence re-verification.
· Recover all overdue loans in assigned territory as aggressively as possible and following the loan recovery manual.
· Perform random spot checks on operator cash and e-cash float daily; adhering to an assigned schedule.
· Assist with cash loan repayments when required to.
· Perform other duties assigned to you.

· Meet set loan add-on targets in assigned region.
· Meet set loan portfolio growth targets in assigned region.
· Meet set agent engagement targets in assigned region (visits & calls).
· Ensure 100% visibility of the business at borrowers’ locations within region.
· Other duties assigned.

WORKING DAYS "- MONDAY-FRIDAY

Advise management on the purchase of IT and technical resources.
• Setup computers, switches, cabling, plugs, lighting and power sockets required to run the shop.
• Install televisions, printers, water dispensers, DSTV, CCTV, Internet and other hardware required to run the shop.
• Install and configure computer hardware operating systems, and games required on the various computers
for the use of the shops.
• Maintain IT and technical resources on scheduled visits to shops and report such on Branch Visit Report.
• Repair IT and technical resources on request/as need arises; replacing parts where needed.
• Talk staff through series of actions, either face-to-face or over phone to resolve software and hardware issues.
• Support the rollout of new applications

WORKING DAYS - MONDAY-SUNDAY

· Coordinate monthly performance reviews.
· Partner with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
· Develop HR planning strategies, which consider immediate and long-term staff requirements.
· Make sure that prospective staff have the right to work at the organisation.
· Manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
· Plan and deliver training, including new staff inductions
· Prepare staff handbooks
· Creates development programs and initiatives that provide internal development opportunities for employees.
· Develop and implement policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management
· Work closely with departments, assisting line managers to understand and implement policies and procedures
· Advise on pay and other remuneration issues, including promotion and benefits
· Undertake regular salary reviews
· Attendance and Leave management
· Oversees employee disciplinary meetings, terminations, and investigations.
· Maintains compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
· Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
· Maintain up-to-date personnel records; by recording new hires, transfers, terminations, changes in job classifications, merit increases and leave administration.

We are in search of a proficient front-end developer with a least 2 years industry experience working with the flutter framework.

Submit a copy of your resume, link to your online portfolio, and a link to your Github profile to [email protected].

ACCOUNTS
• Prepare the daily banking file to properly project the correct daily sales to be received by all shops.
• Request for due receivables from shops, record such and input the amount in the accounting system.
• Make payment for approved payables, record such and input the amount in the account system; payables
including salaries, purchases, bills, debt, fees, taxes, SSNIT etc.
• Maintain an orderly accounting filing system.

FINANCIAL REPORTING & PERFORMANCE MANAGEMENT
• Shop/Staff Performance Reports - (Daily, Monthly, Yearly, MTD and YTD: Collect data, analyze and monitor the
performance of staff and shops of the division on KPIs, measuring actual against target and analyzing for
growth/decline.
• Shop Product Performance Reports (Daily, Monthly, Yearly, MTD and YTD: Collect data, analyze and monitor the
performance of products of the division on KPIs, measuring actual against target and analyzing for
growth/decline.
• Shops Income Reports (Monthly, Yearly, YTD: Collect data, analyze and monitor income made by shops and the
divisions, measuring actual against target and analyzing for growth/decline & trends.
• Franchise Performance Reports (Daily, Monthly, Yearly, MTD and YTD: Collect data, analyze and monitor the
performance of staff on KPIs, measuring actual against target and analyzing for growth/decline & trends.
• Franchise Product Performance Reports (Daily, Monthly, Yearly, MTD and YTD: Collect data, analyze and monitor
the performance of products on KPIs, measuring actual against target and analyzing for growth/decline.
• Engage shops daily to address issues of non-performance

BILLING
• Prepare franchise commission report and mail invoices to franchises before EOD 1st of the next month.
• Collect all due payments before 7th of the next month and update franchise commission tracker.
• Prepare invoices for thermal rolls purchasers on agreed price before delivery of consignment.
• Collect due payment for thermal rolls and update payment tracker on payment due dates.

• Undertake any other duties as specified by management

WORKING DAYS : MONDAY - SUNDAY

Conduct pre-disbursal credit risk assessment on prospective borrowers accepted and assigned by the Credit Administrator, collecting and verifying provided information and documents, to provide management with enough information to approve or decline a loan application.
• Visit and confirm residence and workplace locations of borrowers and their guarantors on application forms as well as workplace location within turnaround time, detailing direction; adhering to the firm’s credit policy always.
• Deliver loan agreement and undertakings to agents and ensure such is signed and first loan is disbursed.
• Dispatch signed loan agreements and undertakings to the head office.
• Perform annual client’s residence re-verification.
• Recover all overdue loans in assigned territory as aggressively as possible and following the loan recovery manual.
• Perform assigned spot checks on borrowers.
• Perform other duties assigned to you.

· Intercept client deposits and loan repayments made and credit same to their respective accounts in the ERP.
· Book loan disbursals in the ERP for qualified clients upon request and disburse same to clients’ MoMo wallets.
· Clear Field Controllers for cash picked and settled to the bank in the ERP ensuring funds are retired to the bank within set time limits, daily.
· Monitor outstanding loan repayments real-time and remind clients to make repayments when due.
· Alert the credit risk team to recover overdue loan repayments immediately.
· Run end of day reconciliation with a supervisor daily by 5pm daily.
· Prepare end of day, end of month and end of year reports for management and regulators.
· Classify, record, process and make payment for approved account payables and record appropriately in accounting software; payments including salaries, purchases, bills, debt, fees, taxes, SSNIT etc.
· Undertake any other duties as specified by management

· Meet set agent add-on target to support merchant location(s) rollout.
· Managing the agent onboarding processes, gathering required details, setting up agents and training agents to utilize functions of the platform.
· Other duties assigned.

· Meet set FT agent add-on, agent portfolio growth, agent engagement, agent response to requests, agent loan add-on, agent loan portfolio growth targets.
· Manage the agent onboarding processes, gathering required details, setting up agents and training agent to utilize functions of the platform.
· Ensure 100% visibility of the brand at agent locations on agents’ persons for assigned portfolio.
· Providing on-call and physical technical support and troubleshooting for agents
· Maintaining working relationships with agents.
· Other duties assigned.

· Meet merchant add-on targets, merchant portfolio growth, merchant engagement, merchant requests and merchant collections targets targeting small merchants in assigned region.
· Manage the merchant onboarding processes, gathering required details, setting up merchant locations and training merchant staff to utilize functions of the platform.
· Ensure 100% visibility of the brand at merchant locations across the country.
· Providing on-call and physical technical support and troubleshooting for merchants
· Maintaining working relationships with merchants.
· Other duties assigned.

· Meet merchant add-on targets, merchant portfolio growth, merchant engagement, merchant requests and merchant collections targets targeting medium to large merchants in assigned region.
· Manage the merchant onboarding processes, gathering required details, setting up merchant locations and training merchant staff to utilize functions of the platform.
· Ensure 100% visibility of the brand at merchant locations across the country.
· Providing on-call and physical technical support and troubleshooting for merchants
· Maintaining working relationships with merchants.
· Other duties assigned.

· Assist the recruitment, orientation, training and distribution of all the firm’s staff and assign them to required territories in the country.

COMMERCIAL
· Lead the country’s FieldTeller sales teams to meet set FT agent add-on, agent portfolio growth, agent engagement, agent response to requests, merchant add-on, merchant portfolio growth, merchant engagement, merchant requests, merchant collections, distributor add-on, distributor portfolio growth, distributor engagement and distributor float purchase targets.
· Constantly monitor regions’, sales officers’ and relationship officers’ performance against planned milestones and objectives and conduct daily one-on-one performance evaluations with regional sales managers in team.
· Conduct daily one-on-one performance evaluations with regional sales managers.
· Conduct monthly performance review with regional sales managers, sales officers & relationship officers in team.
· Directly responsible for the partner bank add-on, partner bank portfolio growth, partner bank engagement and partner bank float purchase targets.
· Directly responsible for the partner bank onboarding processes, gathering required details, setting up partner bank locations and training partner bank staff to utilize functions of the platform.
· Ensure 100% visibility of the brand at partner bank locations across the country.
· Providing on-call and physical technical support and troubleshooting for partner banks.
· Maintaining working relationships with partner bank.

RISK
· Lead the Risk team to meet FieldTeller agent portfolio size and FieldTeller agent loan quality goals.
• Assign received and accepted agent applications to KYC officers and supervise KYC officers to conduct KYC processes on prospective agents, collecting and verifying required documents, to provide management with enough information to approve or decline agent onboarding.
• Assign to and supervise the vetting and underwriting of agents applications by Risk Analysts assessing agent application, using the scoring checklist and requirements checklist verifying all information are provided and are correct; before passing the application on for management approval to ensure the policies and procedures are adhered to and help to enhance such policies and procedures;
• Issue and dispatch agent agreements for approved applications for setup; within 24 hours of approval.
• Supervise the signing of applications approved by management.
• Assign to and supervise the underwriting of FieldTeller loan applications by Risk Analysts assessing the borrower, using the credit scoring checklist and requirements checklist verifying all information are provided and are correct; before passing the application on for management approval to ensure the credit policy and procedures are adhered to and help to enhance such policies and procedures;
• Issue and dispatch loan agreements for management approved loans for disbursal; within turnaround time.
• Supervise the disbursal of FieldTeller loan applications approved by management.
• Coordinate KYC officers to execute spot checks on active borrowers to ensure compliance to the terms and conditions of the loan.
• Investigate and run capacity-to-repay exercises to verify borrowers’ ability to operate on their own capital, when spot checks on such borrowers’ operations reveal insufficient funds or suspicious conduct.
• Supervise 100% collection of due loan repayment daily.
• Supervise the recovery of overdue loans complying with the Loan Manual at all times.
· Conduct daily one-on-one performance evaluations with all Field Risk officers.
• Constantly measure Risk officers against planned milestones and objectives.
• Rotate Field Risk officers across territories to eliminate the incidence of complicity with clients.
• Working on the field with Risk Officers to assess efficiency or challenges.

Dispatch riders urgently needed.
Kindly apply immediately

Partner with the leadership team to understand and execute the organizations human resource and talent
strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Develop HR planning strategies, which consider immediate and long-term staff requirements.
• Make sure that prospective staff have the right to work at the organisation.
• Manage the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job
applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers
to understand skills and competencies required for openings.
• Plan and deliver training, including new staff inductions
• Prepare staff handbooks
• Creates development programs and initiatives that provide internal development opportunities for employees.
• Develop and implement policies on issues like working conditions, performance management, equal
opportunities, disciplinary procedures and absence management
• Work closely with departments, assisting line managers to understand and implement policies and procedures
• Administer payroll and maintain employee records
• Advise on pay and other remuneration issues, including promotion and benefits
• Undertake regular salary reviews
• Attendance and Leave management
• Oversees employee disciplinary meetings, terminations, and investigations.
• Manage redundancy programmes
• Maintains compliance with employment laws and regulations, and recommended best practices; reviews
policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources,
talent management, and employment law.
• Performs other duties as assigned