MBA Consultancy Incorporated

MBA Consultancy Inc. is pleased to invite you to participate in our upcoming training workshop entitled: PROFESSIONAL AT WORK: SKILLS FOR SUCCESS
This virtual workshop is designed to strengthen participants’ understanding and practice of core professional behavior and work ethic principles in the workplace.

DETAILS OF TRAINING
📅 Dates: May 19 & 20, 2026
⏰ Time: 9:00 AM – 12:00 PM (daily)
💻 Mode: Online via Zoom
💵 Price: $300 per participant

This training is designed for customer service professionals, frontline staff, supervisors, and managers looking to elevate their professionalism and excel in the workplace.

To register, please click the following link: https://forms.gle/8tqrtLkQacgDBdF78

OR to request further information, contact us at:

📧 [email protected]
📞 415-0855

We look forward to your participation in what promises to be an exciting training workshop !

REGISTRATION FORM Please fully complete the following registration form for participation in the PROFESSIONAL AT WORK: SKILLS FOR SUCCESS workshop scheduled for May 19 & 20, 2026; 9:00am -12:00 pm via Zoom.

We are excited to invite you to our upcoming online workshop: FROM CONFLICT TO CONNECTION: HANDLING CUSTOMER COMPLAINTS EFFECTIVELY.
https://forms.gle/AgX1GxPtNWfAv1bM7

📅 November 18 & 19, 2025
🕘 9:00 AM – 12:00 PM (each day)
💻 Online via Zoom

REGISTER TODAY ! and join us in an engaging training workshop Titled: Conflict Management Essentials: Skills for Navigating Difficult Situations
Facilitator: Michael Archibald, MBA Consultancy Inc.

📅 Dates: September 23 &24,2025
🕘 Time: 9:00 AM – 12:00 PM (both days)
💻 Location: Online via Zoom
💵 Cost: EC$300 per participant
Don't miss this opportunity to learn impactful techniques to manage and resolve conflict!
Please click on link below to register.
https://forms.gle/CYjcdLThJB1eDxzH7

We will seek to address effective communication over the next few weeks but start today with a common failing of Managers and Supervisors who unfortunately tend to speak to their staff only when something is wrong, something needs to be corrected or there is a need to discipline staff. That unfortunately creates the wrong atmosphere where staff become tense and edgy whenever they see a Manager/Supervisor approaching or see a call or an email or other written communication from the Manager/Supervisor-because that is the only time they hear from the Supervisor/Manager.

Follow Change Management Simplified Podcast for such content.
Company Culture is set by the level of tolerance allowed by the leadership team or in leadership positions with power and influence.

So a toxic work place becomes so because the leaders allow it, ignore it, believe it's ok and or are unaware (in some cases).

Promoting a healthy working culture is just more that stating the company values and behaviour expectations in a n employee handbook or company website. You as a leader have to actively and continously demonstrate it by leading by example.

This infographic is great summary of ways you could start to eliminate a toxic work culture in a company. Use it as a reference but tailor it to the toxic behaviour at work.
Infographic credit: Rachel Nantono

EFFECTIVE COMMUNICATION
We talk thus making noise but do we really communicate effectively? We need to first always remember the Context in which that communication is carried out. Secondly remember that the communication process is circular. It starts with a Sender -who codes and sends the Message-the Medium used to send the message- the Receiver who receives and decodes the message-and the Response back to the Sender. If that circle is broken at any point the communication is incomplete and therefore ineffective.

Motivate your team without money.