We're here to make our customers lives easier, and make them look good. We are first and foremost a C Proactive Despatch are different.
“He’s five minutes away”
“He is just around the corner, Yes I know he should have been their thirty minutes ago”
If you here that from your current same day courier provider we would love to hear from you. The same day courier industry has regularly and understandably been criticised for its inconsistency and, less than customer centric practices. Complacent businesses treat their customers as a
transaction rather than the lifeblood of their organisation. Courier Companies fail to dependably and consistently achieve high levels of service with fragmented networks of drivers, recruited with minimal due diligence and very with little thought for the customer. We’re here to make our customers lives easier, and make them look good. Proactive Despatch are first and foremost a Customer Service company that happens to be a courier service. We are do not try and be all “jack of all trades master of none”. We are genuine experts at dedicated vehicle same day courier movements. We believe that you, our customer, are the most important part of world
It’s our mission to restore your faith in the same day courier industry. We accomplish this by finding ways to delight and exceed your expectations, delivering (if you excuse the pun) legendary customer service as standard. We have created a core values in our business that we absolutely live and breathe these are:
• To make our customers lives easier
• To make our customers look good
• To deliver legendary service to our customers.
• To turn our customers into raving fans of our business.
• To be Proactive in our approach and not reactive.
• To be consistent and not complacent
• To provide the highest standards of communication to our customers.
• To help our staff grow professionally and personally
• To add real value to our customers and become a trusted partner.
• To always look to grow as a business.
• To build long term mutually beneficial relationships between us and all we work with. At Proactive Despatch we love helping our customers keep their customers happy
To achieve legendary levels of customer service, we place paramount importance on taking the time to understand your requirements so we can continually achieve and exceed your expectations
If you use same-day courier services and are not feeling valued by your current supplier, we would love the chance to restore your faith. Please feel free to contact us through Linked in or email us at [email protected].
