Strategy Hand

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👀 "More companies are competing on customer service and research shows investments in this area can pay off.

Teams with customer-centric approaches achieve higher satisfaction and more customer growth."

🕵️‍♀️ Read on for more insights:
https://www.zendesk.co.uk/blog/how-to-be-customer-centric/

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💡 Customer feedback is essential for knowing which areas of your company need improvement. And no one is better to teel you this than your customer.

How does your company collect customer feedback? Share with us in the comments! 👇

💬 "Whether you’re a small business owner just starting out or a more established ecommerce brand, your shipping is an essential factor in your customer experience."

🌟 Check out this article to learn how to improve your shipping:
https://www.gorgias.com/blog/ecommerce-shipping-best-practices

🧐 Both look the same, but they are actually pretty different.

💡 Average resolution time shows the median amount of time it takes to completely resolve a customer’s issue, while average reply time is the median amount of time it takes to respond to a customer.

Which one do you think is the most important metric and why?

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🎄 The holiday season is perhaps the most awaited moment of the year for merchants and retailers.

So, is your business ready to smash sales during this time? 🤩

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🗣 When you speak or write to your customers, be personable, casual, and most importantly: be friendly.

Don’t treat customers like a number on your log by using an overly formal tone. Don’t act like a robot. Have a real conversation with your customers. 🤗