Call-In Homecare

💜 Going Above and Beyond 💜

A huge well done to our Lanarkshire Care Assistant, Ebony, for her kindness, quick thinking and compassion.

While out on shift last week, Ebony witnessed an elderly lady fall and sustain a head injury. Without hesitation, she stepped in to help, ensuring the lady was safe and accompanying her to Monklands A&E so she could receive the medical attention she needed.

The Lanarkshire office later received a call from a member of the public who wanted to make sure Ebony's actions were recognised. She described Ebony's response as outstanding, praising the care, support and reassurance she provided throughout what was a very distressing situation.

It was wonderful to receive such positive feedback from someone outside of our organisation and a real reminder of the difference kindness can make. Ebony's willingness to help someone in need, even when it wasn't part of her role, truly reflects the values we strive to uphold every day.

Thank you, Ebony. You should be incredibly proud of yourself. ⭐

⭐ From Graduate to Operations Support Manager ⭐

Our Operations Graduate, Savannah, has been with us for a year and is now officially our Operations Support Manager!

Savannah has made a huge impact across our Dundee operations over the past year. She has also played an integral part in the growth of our Perth service and supported the start up of our Aberdeenshire service. We are now looking forward to her spending more time supporting our teams in Edinburgh and The Lothians.

Thank you for all your dedication and hard work over the past year, Savannah. We look forward to seeing the positive impact you'll continue to make in your second year with us. 💜✨

💜 Join Our "Let's Talk" EDI Session Today 💜

As part of our ongoing commitment to Equality, Diversity and Inclusion, we are inviting our Care Assistants to join our "Let's Talk" session today.

📅 Date: Thursday 1 October
⏰ Time: 2:00pm - 2:45pm
💻 Join the session: https://bit.ly/4hl0G0W

This informal and supportive session is an opportunity to come together, share experiences, ask questions, and take part in open and respectful conversations about inclusion, belonging and workplace culture.

There is no pressure to speak if you'd prefer to listen, and everyone is welcome. Whether you have a perspective to share, a question to ask, or simply want to learn from others, we'd love for you to join us!

Edinburgh Colleague Spotlight ⭐💜

📷 A huge thank you to our Care Assistant, Agata, for taking part in Wear it Orange Week, doesn't she look fab? 🌞

📷 A massive well done to our North East Care Assistants, Rebecca and George, who recently received recognition gifts in appreciation of their hard work and dedication.
Rebecca also received a beautiful bouquet of flowers from a service user's daughter, who wanted to thank her for the outstanding support she provided to her mum during a particularly difficult week. The family expressed their appreciation for Rebecca's patience, compassion, and dedication, and the difference she made during a challenging time.
Thank you both for the care, kindness, and commitment you show every day. 🌟

📷 A big thank you to our Care Assistant, Wissam, from our Edinburgh South team, who kindly treated our office colleagues to a delicious homemade lunch. 🍽️
Acts of kindness like this mean so much and are a wonderful reminder of the supportive team spirit we have across our services. The meal was greatly appreciated by everyone who enjoyed it!
Thank you, Wissam, for your generosity and for helping to brighten the day for the team!

Inverclyde Afternoon Tea ☕🍰

This week, our Inverclyde service users enjoyed an afternoon tea with our Care Assistants, complete with plenty of tea, treats and good company.

One service user said they were so pleasantly surprised by the event and that it had really made their day. It was lovely to see everyone come together and enjoy the afternoon. 💜

Thank you and well done team! ✨

Thank you and well done, Marc! 💜

Our Edinburgh North East Care Assistant, Marc, recently received a lovely compliment from a service user, who shared that she "enjoys Marc coming in to provide care" and described him as a "gentle giant."

Feedback like this reflects the kindness, compassion and reassurance that Marc brings to his role every day. Thank you for making such a positive difference, Marc! ✨

A Special Thank You to Our Edinburgh South West Team ✨💜

We recently received a heartfelt card from the family of a client who sadly passed away.

In their message, they expressed their sincere gratitude for the care and support provided over the last 7 to 8 years, sharing how much it meant to know their loved one was so well looked after.

The family made special mention of our Care Assistants, Hazel, Paula and Deva, thanking them for their kindness, compassion and dedication throughout that time.

Feedback like this is a wonderful reminder of the difference our care teams make every day. Thank you, Hazel, Paula and Deva, for the outstanding support you provided, and for embodying the values of person-centred care. We are incredibly proud of you all. 💜

It's Wear it Orange Week! 🧡

This week, in conjunction with The Care Workers' Charity, we are asking all colleagues, service users and friends of the service to Wear it Orange!

This is a fun, simple, and powerful way to show your support for your fellow care workers who dedicate their lives to supporting others. Whether it’s a bright outfit, orange accessories, or face paint – your splash of orange makes a statement.

How to Take Part
🍊 Pick a day this week and wear something orange
🍊 Host a fun event – try a dress-up day, bake sale, or orange-themed competition.
🍊 Donate – take part by donating as little as £1 each.
🍊 For donations, the JustGiving page can be found here – https://bit.ly/4h5D4gI
🍊 Send us in your pictures! - please send pictures in your orange to our Marketing and Communications Manager, Eve at 07845 659767 or [email protected] to be featured across our socials.

🌟 Recognition for our Lanarkshire Team 🌟

A huge thank you to our Coordinator, Pauline, our Care Assistants, Emma and Carol, and the wider Lanarkshire team, who have received recognition following some heartfelt feedback from a family member of a service user.

The family member spoke warmly about the exceptional support their loved one receives and the difference our team makes every day. They described the care provided as compassionate, professional and genuinely person-centred, sharing how much it means to know their relative is supported by people who know them so well and truly care about their wellbeing.

Pauline and Emma recognised that something wasn't right when the service user became unwell. Their vigilance, quick thinking and determination to ensure concerns were acted upon made a significant difference during a worrying time for the family.

The feedback went on to explain how reassured they feel knowing our team are there to notice changes, raise concerns and advocate for their loved one when needed. They described the team as being their "eyes and ears on the ground" and said it brings enormous comfort knowing there are people looking out for their relative with such dedication and kindness when they can't be there.

They also highlighted the team's consistency, communication and commitment, recognising the positive relationships that have been built over time and the trust that has grown as a result. The family member shared just how grateful they are for the care, compassion and support shown not only to their loved one but to them as a family.

💜 Well done to Pauline, Emma, Carol and the entire team. Feedback like this is a wonderful reminder of the impact our colleagues have every day, and how the small things, noticing a change, taking the time to listen and going the extra mile, can make such a meaningful difference to the lives of the people we support and those closest to them.

It's Professional Care Workers' Week!
..and we've been asking our colleagues to nominate their fellow care workers to highlight the amazing work they do every single day 🌟

Our first recognition is for our Midlothian Care Assistant, Niamh. Her fellow carer, Sylvia, nominated her and said:

"Niamh recently helped a service user with a medical emergency and handled it so well, managed to keep him calm, call an ambulance and stay with him until family could get there. Our service user and his family were so grateful for her help" 💜

We are incredibly proud to have such dedicated and compassionate colleagues like Niamh on our team. Her swift actions and caring nature truly exemplify what it means to be a carer. Thank you and well done, Niamh!