Business Stream

Care and clarity 📞

Our customer care team are always on hand to help, with expert knowledge and a commitment to helping our customers find a resolution.

Switch to a provider that cares: https://brnw.ch/21x3tRn

You've done your water audit - what's next? 🤔

Yesterday, we showed you how to conduct a water efficiency audit. Now, let's take what you've learned and put actions in place to reduce your water use.

If you need more guidance, you can find more information or contact us here: https://brnw.ch/21x3pVd

How can you improve your water efficiency? 💧

The first step is assessing where your business may need to improve by conducting a water efficiency audit.

We've created a helpful DIY checklist to help you conduct your audit.

Read more and download the checklist here: https://brnw.ch/21x3nVP

National water services framework supporting Catholic organisations 💧

Catholic organisations across England are benefitting from reduced costs and improved water efficiency through our partnership with Churchmarketplace and Wodr.

Since launching in 2024, the framework has secured more than £2 million in contracts, with 170 organisations already benefiting from tailored support, competitive pricing and practical water-saving solutions.

Read more here: https://brnw.ch/21x3m1J

We'll be closed on Monday, 15 June for the Bank Holiday 📞

We'll be back to help you from 9.00am on Tuesday, 16 June. If you need emergency support during this time, please click here: https://hubs.li/Q04lctJk0

We’d like to wish all teams competing in the FIFA World Cup 2026 the best of luck!

We're proud to announce that we’ve published our first annual progress report for our Customer Care Charter. 🎉

In the first year, we've achieved 20 of our 30 performance measures, including a 91% customer satisfaction score and we’ve maintained our Excellent Trustpilot rating. We’ve also continued to deliver meaningful environmental and social impact. The report highlights how customer insight is helping shape improvements across service, sustainability and support to meet our customers' needs.

Our Charter is a long-term ambition so we’ll continue to work towards achieving our commitments in the year ahead.

Find out more here: https://hubs.li/Q04l9-hX0

Our commitment to vulnerable customers 🤝

Driven by our vision to make a positive difference, we are committed to supporting customers when they need us most.

Our Vulnerability Advocates play a vital role in championing our Customer Care Charter commitments across the business - empowering colleagues and continuously improving the way we support and care for customers in vulnerable circumstances.

Read more about our commitments here: https://hubs.li/Q04l2wrr0

Big vision, real progress 🌍

We're delighted to share our annual Sustainability Report highlighting the ways in which we're delivering our vision to make a positive difference to our customers, our people, the environment and our local communities.

Over the past year we’ve delivered a range of impactful initiatives that are helping us build a more sustainable future. We’re incredibly proud of what we’ve achieved so far and we’re excited to build on our progress in the year ahead.

Read our 2026 Sustainability Report here: https://hubs.li/Q04kN73l0

Real support 📞

Whenever you contact us by phone, you’ll always be connected to one of our UK-based water experts.

Contact our customer service team today: https://brnw.ch/21x3ct7

A sweet saving for Lees of Scotland 🍬

Since 1931, Lees of Scotland has been producing some of Scotland’s best-known confectionery products from its site in Coatbridge.

Working closely with them, we helped identify practical ways to improve trade effluent management, reduce costs and support compliance.

Read more here: https://brnw.ch/21x3aSr