Zammad

From a legacy helpdesk to an integrated support platform: PicoQuant has strategically realigned its support operations with Zammad.

The result: 30% less handling time per ticket — and a future-ready foundation built on open source, flexibility, and data security.

Read the full story: https://zammad.com/en/customers/picoquant

St Edmund Hall, a college of the University of Oxford, introduced Zammad as a single point of contact for its diverse community of around 1,300 students, faculty, and staff, achieving an 80% first-contact resolution rate and saving £4,000 annually.

Today, support is not only centralized but continuously improving, with AI helping refine workflows and communication.

Discover the full story: https://zammad.com/en/customers/st-edmund-hall

“AI innovation and data privacy shouldn’t be a trade-off.”

Yet that’s exactly how most solutions are built.

With Zammad 7.0, however, we’ve taken a different approach, one built around control and transparency.

In this interview, Martin Edenhofer explains why that matters: https://zammad.com/en/blog/ai-between-hype-and-pragmatism-an-interview-with-zammad-ceo-martin-edenhofer

Ready to reduce manual work in your support team with AI?

In this live demo, we’ll show how Zammad AI fits into real support operations:

✔️ Reduce handling time
✔️ Support agents with writing assistance
✔️ Keep full transparency and control over every response

📅 08 April

Join the live demo:
🇩🇪 https://app.livestorm.co/zammad/demo-webinar-zammad-ki-live-in-aktion

🇬🇧 https://app.livestorm.co/zammad/live-demo-zammad-ai

Zammad ist jetzt auf openCode gelistet 🚀

Für uns ist dies weit mehr als nur ein Verzeichniseintrag. Die Plattform openCode des Zentrum Digitale Souveränität (ZenDiS) ist die zentrale Anlaufstelle für Open Source Software im öffentlichen Sektor.

Wir freuen uns sehr über die ersten Auszeichnungen: Zammad trägt stolz die Badges für „Krisensichere Wartung“, „Aktiv genutzt“ und „Open Source lizenziert“.

🤝 Helfen Sie anderen bei der Orientierung

Setzen Sie Zammad bereits in Ihrer Verwaltung ein? Bestätigen Sie die aktive Nutzung und unterstützen Sie die Community!

Klicken Sie hier, um direkt zu unserem Eintrag zu gelangen: https://opencode.de/de/software/zammad-3166

"Zammad's AI features save us several hours per week."

Results like these are exactly why we developed AI features. No empty promises—just practical tools that streamline support workflows and reduce manual effort.

Curious to see it in action? Join one of our upcoming AI live demos.

🇬🇧 https://zammad.com/en/resources/webinars
🇩🇪 https://zammad.com/de/ressourcen/webinare

A special thank you is on its way to our beta testers! 📦

Over the past few months, users and customers tested new AI features in Zammad, provided feedback and helped us ensure these features are genuinely useful for support teams.

Small packages, big appreciation! 💙