The Umbrella Project

Happy Birthday Nelson Mandela! A legacy that will never be forgotten :)

A friendly reminder The Umbrella Project & Kennedy BIA teams will be on-site at Dorset Park handing out coupons & FREE refreshments this Saturday July 16th. If you’re lucky to spot us before they're gone, between 1 – 5 pm you’ll receive this coupon for a $6 serving of wings from Fanzone Ribs & Wings. Discover one of the newest stores on Kennedy Road, fall in love with their fresh, never frozen wings, and sit back and enjoy an event with family and friends.

The Umbrella Project encourages you to always play an active role in your community. This summer we are looking for a group or individual who are looking for new ways to give back.

Please share your stories at [email protected] and you may be featured on one or more of our social media feeds.

Keep calm, stay cool, and try it again :)

Consistency is key component to making money in business. You have to consistently keep doing the things necessary to be successful day in and day out. This will create long-term positive habits that will help you make money over the long term.

15 Critical Success Tips for Small Businesses

Read here --> http://ow.ly/k7j73026Gva

We all know that good customer service is crucial, but once you get down to trying to define what goes into it, not everyone is on the same page. To some, good customer service is as simple as solving problems and offering solutions in an expedient manner. To others it means overall pleasantness and politeness from those who represent the front lines of the company.

Others define it as when a company is willing to give their customers anything and everything that they want -- you know, the customer is always right approach - no matter how unreasonable some of those demands may be.

There isn't a right or a wrong, because the factors of what makes customer service “good” also depend heavily upon what specific things a particular customer may hold valuable or their expectations from what industry competitors do.

There are no rules of architecture for a castle in the clouds 💭

Keep your face to the sunshine and you cannot see a shadow

Take chances, make mistakes. That’s how you grow. Pain nourishes your courage. You have to fail in order to practice being brave.

Happy 2016!

We can’t escape pain; we can’t escape the essential nature of our lives. But we do have a choice. We can give in and relent, or we can fight, persevere, and create a life worth living, a noble life. Pain is a fact; our evaluation of it is a choice.

Happy Canada Day!