Achiga

Airbnb, Expedia, Google: 4 Lessons the Hotel Industry Can Learn from The Digital Giants | https://www.hospitalitynet.org/opinion/4093894.html by Hospitality Net

Airbnb, Expedia, Google: 4 Lessons the Hotel Industry Can Learn from The Digital Giants | By Meng-Mei (Maggie) Chen – Hospitality Net 2017 marked the 10th anniversary of Airbnb's creation and the digital giant celebrated its rapid expansion by releasing its strategy roadmap aptly dubbed "Airbnb For Everyone" with a slew of new types of accommodation topping their original offer.

Amazon, IHG, Hyatt, GCH talk voice https://www.eyefortravel.com/mobile-and-technology/amazon-ihg-hyatt-gch-talk-voice by EyeforTravel

Amazon, IHG, Hyatt, GCH talk voice | Travel Industry News & Conferences - EyeforTravel If customer experience is the most pressing issue for travel brands then voice should be top of mind. “If you just think about it from a customer point of view, there is nothing more comfortable or convenient or hassle free and hands free than communicating via voice,” Thomas Gmelch, the head of...

Keeping up with the Customer Experience Trends of 2019 https://www.martechadvisor.com/articles/customer-experience-2/customer-experience-trends-2019-and-beyond/ by MarTech Advisor

Keeping up with the Customer Experience Trends of 2019 Customer experience is shaping the future of marketing. Here are three customer experience trends for 2019 and beyond.

Customer Experiences Define Success In A Digital-First World https://www.forbes.com/sites/louiscolumbus/2019/06/18/customer-experiences-define-success-in-a-digital-first-world/ by Forbes

Customer Experiences Define Success In A Digital-First World 91% of enterprises have adopted or have plans to adopt a digital-first strategy. Of these enterprises, 48% already have a digital-first approach in place.

Optimizing customer experience is critical to surviving in the age of digital Darwinism - ClickZ https://www.clickz.com/cmos-cdos-optimizing-customer-experience/244375/ by ClickZ

Optimizing customer experience is critical to surviving in the age of digital Darwinism - ClickZ CMOs and CDOs from Hyundai, 20th Century Fox, Marriott, and others weigh in on how they're investing in technology focused on improving customer experience.

Tech execs: Everyone is fighting for guest connection http://hotelnewsnow.com/Articles/295710/Tech-execs-Everyone-is-fighting-for-guest-connection by HotelNewsNow.com

Tech execs: Everyone is fighting for guest connection Hotels hold an advantage over tech giants in the quest to forge relationships with travelers because they see them face to face, but that’s not going to stop the Googles of the world from getting as close as possible, tech experts said.

How Mandarin Oriental's Jill Kluge is Changing Luxury Travel - Worth https://www.worth.com/mandarin-oriental-jill-kluge-luxury-travel/ by Worth magazine

How Mandarin Oriental's Jill Kluge is Changing Luxury Travel - Worth Why Mandarin Oriental’s new chief marketing officer and the first woman on the company’s board wants to design hotels with a female traveler in mind.

Mary Meeker: Social media usage is flat globally, mobile ad spend continues to climb - https://marketingland.com/mary-meeker-social-media-usage-is-flat-globally-mobile-ad-spend-continues-to-climb-262403 by Marketing Land

Mary Meeker: Social media usage is flat globally, mobile ad spend continues to climb - Marketing Land Daily social media usage increased by just 1% year-over-year, according to the annual report.

Amazon to shut down its Amazon Restaurants business in the U.S. https://www.geekwire.com/2019/amazon-shut-amazon-restaurants-business-u-s/ by GeekWire

Amazon to shut down its Amazon Restaurants business in the U.S. Amazon’s surprising decision to shutter its restaurant delivery business in the U.S. is a rare retreat from the e-commerce behemoth. The company was battling competitors such as Uber, Grubhub, and DoorDash in a fierce food delivery market. The move comes less than a month after Amazon led a $575 m...

Hotels Acclaim the Power of Breakfast — LODGING https://lodgingmagazine.com/hotels-acclaim-the-power-of-breakfast/ by LODGING Magazine

Hotels Acclaim the Power of Breakfast — LODGING For many hotel brands, the most important meal of the day is also a critical piece of the guest experience. Two new breakfast amenities and programs...

This is why America's travel business is worried https://www.hartfordbusiness.com/article/this-is-why-americas-travel-business-is-worried by Hartford Business Journal

This is why America's travel business is worried

Interview: Marriott On Elevating The Business Travel Experience Through Local Culture https://www.psfk.com/2019/06/interview-marriott-renaissance-business-travel-experience.html by PSFK

Interview: Marriott On Elevating The Business Travel Experience Through Local Culture Aiming less to compete with Airbnb and more to enhance the traditional business stay, Marriott's Renaissance brand of accommodations builds on the standard experience its customers expect by curating mini adventures and integrating local culture into its design to help those on quick trips return wi...