CARS Magazine

The latest Auto Care Factbook sees plenty of growth in the U.S. market, plus breaks down how other global regions, including Canada, are doing.

How much growth is poised for the U.S. aftermarket - Auto Service World The U.S. automotive aftermarket is expected to continue its steady expansion through the end of the decade, supported by an aging vehicle fleet, rising repair complexity and sustained consumer…

“If you have staff that radiate exhaustion and contempt and apathy, do you think you’re going to have customers that are singing your praise from the mountaintops? No, you’re not.”

How strong internal culture sets the stage for better customer experience - Auto Service World Strong customer experience in automotive service starts with the culture inside the shop, not with pricing or promotions, according to an industry coach and shop owner. Shops cannot expect customers…

In the last part of this series, we explore why the job of auto repair is more than just the work. There is nothing wrong with earning a living. But when work becomes task-only thinking, something subtle begins to erode. Shop owners need to watch for the signs that can lead to lower passion and higher turnover.

ASW Performance Series: More Than Maintenance - Auto Service World Helping techs connect their work to something bigger. Part 3 of a three-part series On a long summer drive, when our son was still an infant, the air conditioning in our vehicle stopped working. At…

"It’s crucial to recognize that the most effective way to prevent fatal crashes is to address human behaviour, environmental conditions, and vehicle factors.”

How much human error contributes to collisions - Auto Service World A new analysis warns that Canada’s deadliest crash factors are largely human and become more dangerous when snow, ice and darkness set in. The study by Preszler Injury Lawyers, using Transport…

Shop owners looking to grow need to figure out what kind of business they want and define their identity.

Want to grow? What you need to figure out about your shop first - Auto Service World As consolidation accelerates across the automotive aftermarket, repair shop owners are being urged to first decide what kind of business they want to build before chasing growth or outside…

Significant changes in product volume and market share across distribution channels are expected to continue through the end of the decade as the aftermarket adapts to new buying patterns and supply strategies.

How shops and consumers get their parts is changing - Auto Service World A historic shift is underway in how light‑vehicle parts reach U.S. repair bays and consumers, with Lang Marketing projecting more than a $30 billion swing in product sales among the five major…

Concerns around safety, trust and affordability continue to outweigh interest in the technology even as advanced driver-assistance systems become more widely available.

Why Canadians still aren’t sold on autonomous technology - Auto Service World Canadians remain hesitant about autonomous driving technology despite the growing availability of hands-free and driver-assistance systems, according to a new survey from Rates.ca. The research found…

The conference saw a format change for better one-on-one engagement, awards handed out to key partners, an expo and more over its four days.

APSG focuses on growth, collaboration at conference - Auto Service World The Automotive Parts Services Group brought together nearly 1,000 members, suppliers and associates for its annual membership conference, emphasizing growth, supply chain efficiency and stronger…

Canadian shops bill just more than half of a typical 8-hour day, a shortfall representing billions of dollars in lost revenue.

“This is not a technician problem. This is an operational, systemic issue in our industry.”

Canadian shops struggle to bill an eight hour day. Why? - Auto Service World Independent auto repair shops are barely billing for a half-day’s worth of work, a gap that industry coach Murray Voth said reflects systemic operational failures rather than a lack of skilled…

There's a fundamental misunderstanding of what equal opportunity initiatives actually mean. “As you get into a leadership position, you’ve got this amazing opportunity to be an ally for folks.”

Using influence to be an ally in the aftermarket - Auto Service World Diversity, equity and inclusion must be treated as equal opportunity and business strategy rather than a political flashpoint, a panel of aftermarket leaders urged during a recent conference. During…