DSB Claims

STARTING TOMORROW! 🎯 Attention: Brokers & Friends! 👉 Find us at the (Insurance Brokers Association of Ontario) Convention tomorrow and Thursday at the Sheraton Centre Toronto, October 18-19! We're excited to see old friends, and meet new brokers ⚡️ Visit BOOTH #312 ⚡️ to catch up, or introduce yourself! We'll be there to explain in person 🤝 what we do for you – the Broker.

👉 Let's talk about how we can:
• remove the claims process from your routine
• free up your time to generate more business
• give your customers a better experience, to improve retention (and increase your bottom line)
• PLUS: enter for your chance to win Raptors tickets! 🏀

💥 This year, has planned their BIGGEST 💪 event yet! We look forward to seeing your friendly faces, and making new connections in this amazing industry.

📆 When:
Wednesday, October 18th
Thursday October 19th

📍Where:
Sheraton Centre Toronto
123 Queen St W, Toronto, ON M5H 2M9

📣 Insurance Brokers of Ontario:
"...we’re bringing together more attendees, exhibitors, partners and collaborators, delivering a stellar event you won’t want to miss. Dynamic speakers and industry experts on the hottest topics, tradeshow partners you want to meet, and colleagues from across the country for the best insurance networking in Canada. This jam-packed schedule is sure to deliver no matter your role or aspirations within the industry."

🖥️ Visit: https://ibaoevents.ibao.org/schedule/ for agenda details, and more info!

HAPPENING THIS WEEK! 🎯 ATTN: Brokers! 👉 Find us at the (Insurance Brokers Association of Ontario) Convention at the Sheraton Centre Toronto, October 18-19! We're excited to see old friends, and meet new brokers ⚡️ Visit BOOTH #312 ⚡️ to catch up, or introduce yourself! We'll be there to explain in person 🤝 what we do for you – the Broker.

👉 Let's talk about how we can:
• remove the claims process from your routine
• free up your time to generate more business
• give your customers a better experience, to improve retention (and increase your bottom line)
• PLUS: enter for your chance to win Raptors tickets! 🏀

💥 This year, has planned their BIGGEST 💪 event yet! We look forward to seeing your friendly faces, and making new connections in this amazing industry.

📆 When:
Wednesday, October 18th
Thursday October 19th

📍Where:
Sheraton Centre Toronto
123 Queen St W, Toronto, ON M5H 2M9

📣 Insurance Brokers of Ontario:
"...we’re bringing together more attendees, exhibitors, partners and collaborators, delivering a stellar event you won’t want to miss. Dynamic speakers and industry experts on the hottest topics, tradeshow partners you want to meet, and colleagues from across the country for the best insurance networking in Canada. This jam-packed schedule is sure to deliver no matter your role or aspirations within the industry."

🖥️ Visit: https://ibaoevents.ibao.org/schedule/ for agenda details, and more info!

🎯 ATTN: Brokers! 👉 Find us at the (Insurance Brokers Association of Ontario) Convention next week at the Sheraton Toronto Centre, October 18-19! We're excited to see old friends, and meet new brokers ⚡️ Visit BOOTH #312 ⚡️ to catch up, or introduce yourself! We'll be there to explain in person 🤝 what we do for you – the Broker.

👉 Let's talk about how we can:
• remove the claims process from your routine
• free up your time to generate more business
• give your customers a better experience, to improve retention (and increase your bottom line)
• PLUS: enter for your chance to win Raptors tickets! 🏀

💥 This year, has planned their BIGGEST 💪 event yet! We look forward to seeing your friendly faces, and making new connections in this amazing industry.

📆 When:
Wednesday, October 18th
Thursday October 19th

📍Where:
Sheraton Centre Toronto
123 Queen St W, Toronto, ON M5H 2M9

📣 Insurance Brokers of Ontario:
"...we’re bringing together more attendees, exhibitors, partners and collaborators, delivering a stellar event you won’t want to miss. Dynamic speakers and industry experts on the hottest topics, tradeshow partners you want to meet, and colleagues from across the country for the best insurance networking in Canada. This jam-packed schedule is sure to deliver no matter your role or aspirations within the industry."

🖥️ Visit: https://ibaoevents.ibao.org/schedule/ for agenda details, and more info!

DSB Claims received an urgent report on a Friday at 3:47pm regarding 4-6 inches of water throughout a commercial property in Toronto. We made contact at 3:50pm, and were on site by 4:31pm. Emergency services commenced shortly afterwards, and continued throughout the weekend.

Because of our rapid response (and our continuous monitoring of emergency service operations over the weekend), the policy holder's business operations were able to resume by Monday morning.

The policy holder, producer, and our brokerage partner were very pleased with the after hours response, and handling of this claim; and we were grateful to be of service.

DSB Claims Executive Adjustor Antonella Di Salvo on site, inspecting a fire that took place above a commercial building.

Determining the cause and origin of a loss like this is important for many reasons, including coverage, subrogation, and liability. The property was secured, and a causation expert was brought in to assist with the investigation.

We are grateful to be of service to the policy holder, our brokerage partner, and our insurer partner.

DSB Claims Executive Adjuster and President, Dara Banga in the field inspecting the losses inflicted by a tree falling onto a high value homeowner dwelling.

We know that high value policy holders require specialized claims professionals that are responsive, reliable, and professional. Our seasoned and proficient team members have a wealth of experience in responding to high value claims. You can trust us deliver the level of service required to supply a claims experience that is as positive and smooth as possible, for all parties involved.

As always, we are grateful to be of service to the policy holder, our brokerage partners, and our insurer partners.

www.dsbclaims.com

Executive Adjuster Antonella Di Salvo in the field inspecting tornado damages. She showed up quickly, assessed the damage, inspected the loss, and helped the policy holder through the next steps.

Thank you for your great work as always, Antonella! We are grateful to be of service to the policy holder, our brokerage partner, and our insurer partner.

www.dsbclaims.com

Dara Banga, Executive Adjuster and President of DSB Claims, in the field inspecting water escape damages on behalf of our broker and insurer partner.

At the time of a claim, we provide a rapid response and represent your brokerage in the most professional manner possible. We comfort policy holders in an empathetic manner, set their expectations for the next steps, and make the claim experience as smooth as possible for everyone involved.

We are always grateful to be of service to the policy holder, broker and insurer.

www.dsbclaims.com

DSB Claims Executive Adjuster Antonella Disalvo inspecting a downed tree after an extreme windstorm, on behalf of our brokerage + insurer partners.

In situations like this one, a rapid response is important (and appreciated by the policy holders). Antonella arrived quickly, assessed the damage, and informed the policy holder of the next steps in the claims process.

By representing our brokerage and insurer partners in a professional + empathetic way, we comfort policy holders, set expectations, and create an all-around positive claim experience.

As always, we are grateful to be of service to the policy holder, broker and insurer.

www.dsbclaims.com

After a vehicle crashed into a commercial building on a Sunday, we arrived on site within 40 minutes to meet the policy holder, inspect the loss, engage an insurer preferred contractor to secure the building and create a preliminary report for the broker + insurer.

Thankfully no one was injured – and we are grateful to be of service to the policy holder, the brokerage and the insurer.

When managing a claim, it’s important to approach policy holders with empathy, understand that they are under duress, and make them feel as comfortable as possible when we ask them for details.

Sometimes it can be challenging for a policy holder to “open up” right away, when they are under an extreme amount of stress – which is why it’s important to pay attention to the unspoken, or “read between the lines"...

Read the whole article by Antonella I. Di Salvo, Executive Adjudicator for DSB Claims (A Commissioner for the Province of Ontario): https://www.dsbclaims.com/dsb-news/pay-attention-to-the-unspoken