Multi-Languages Corporation

The story of CLIA:

It has been an incredible journey and a remarkable transformation for our sector.

Over the past 24 years, the Canadian Language Industry Association (CLIA) has brought together professionals and organizations committed to strengthening and advancing the language industry in Canada. Along the way, we have built lasting relationships and achieved important milestones together.

Among them:

-The creation of the first National Standard for Translation Services in Canada (CAN/CGSB-131.10) and the corresponding certification framework for Translation Service Providers.

-CLIA's instrumental role in the development of the National Standard for Community Interpreting Services and the associated certification framework.

-CLIA's role as a founding member of the Ontario Council on Community Interpreting (OCCI), which later launched the Accreditation for Community Interpreters (ACI).

-Continuing to serve as the voice of the Canadian language industry and to advocate for quality, professionalism, and standards.

In this special video, the founders share the story of CLIA—the challenges, the successes, and the many milestones that have shaped our profession over the last 24 years.
Our Director, Lola Bendana, who has served on the CLIA Board since its inception, also reflects on one important question:

"What was missing before CLIA?"

We invite you to watch the video and celebrate this remarkable journey with us!

https://39551625.hs-sites.com/the-story-of-clia-24-years-of-building-the-canadian-language-industry?ecid=ACsprvsectEmxFFZjrLeDIbJXeeu_8AtkA2chLpT6OSrQZPjyirBrD_rVR-2Z6kQWdtIJwHTcXEa&utm_medium=email&_hsenc=p2ANqtz--kL3knjgrvPsQLYa4X93J1E4uuWvXXd25wxRmM51en0e0himGLQ_sGU2LJMyTKAHw0CGq-m3KomJ4RJudCBgHboDNU0Kl-iKfB3vVJ9kWDRacb1rw&_hsmi=423048608&utm_content=423048608&utm_source=hs_email

World Speak 2026:
TOMORROW MAY 22

There is still time to register!

Message from our Director, Lola Bendana

I am excited to moderate a key panel at WorldSpeak 2026 on a topic that is very close to my heart: Trust, Ethics, and Transparency.

This discussion will explore how leaders in the language industry can build and sustain trust in an increasingly AI-driven landscape.

As technology continues to reshape how language services are delivered, transparency is becoming a critical differentiator—not only in the tools and workflows we use, but also in how we communicate with clients, linguists, and partners.

Our panel will discuss practical approaches to:
Disclosing the use of AI responsibly
Maintaining quality and accountability
Setting realistic expectations
Managing risk and protecting brand trust
Aligning innovation and efficiency with integrity

In a time when AI is rapidly transforming our industry, trust can no longer be assumed—it must be intentionally built. Transparency is not a weakness or a risk; it is the foundation for stronger relationships, long-term credibility, and sustainable growth.

I look forward to welcoming you to WorldSpeak 2026 and to what promises to be an insightful and timely conversation.

Warm regards,
Lola Bendana
Director, Multi-Languages Corporation
Member of the CLIA Board of Directors

At the Canadian Language Industry Association (CLIA), our mission has always been to unite and be the voice of the Canadian language industry.

Our Director, Lola Bendana, has been a member of the Canadian Language Industry Association (CLIA) Board since its creation 23 years ago, serves on the Events Committee, and currently chairs the CLIA Advisory Committee.

Register Here for World Speak 2026!
https://www.worldspeak.ca/?utm_source=hs_email&utm_medium=email&utm_content=420000604&_hsenc=p2ANqtz-8rmol7gXZwWj9u7nbD2DAOJaHqH4D1f_EadC7vEW-4VLoHI6yWgfJytYwk-qhJrovYuCg5YftRbIr8ghKJuWLY1x6xKgk0HQdV9zBJReQHx9IhlD8

World Speak 2026: NOW EVEN MORE ACCESSIBLE

Our Director, Lola Bendana, has been a member of the Canadian Language Industry Association (CLIA) Board since its creation 23 years ago, serves on the Events Committee, and currently chairs the CLIA Advisory Committee.

At the Canadian Language Industry Association (CLIA), our mission has always been to unite and be the voice of the Canadian language industry.

To better serve the diverse needs of our attendees and speakers, WorldSpeak 2026 will be held virtually.

This year’s event will continue to deliver high-impact insights, meaningful conversations, and valuable networking opportunities—now accessible from anywhere. By going virtual, we are opening the door to a truly national and global audience, bringing together more voices, perspectives, and expertise than ever before.

Our core program remains strong, featuring outstanding speakers and insightful panels you have been looking forward to.

We look forward to welcoming you to WorldSpeak 2026.
_______________________________________________________________
Accessibility is not optional—it is a fundamental right.

What You Need to Know About Accessibility

Accessibility begins with understanding. Organizations have a responsibility to ensure that information is not only available—but accessible, usable, and inclusive for all individuals.

For more details. CHECK OUT OUR NEWSLETTER

https://39551625.hs-sites.com/world-speak-2026-accessibility-is-not-optional-it-is-a-fundamental-right?ecid=ACsprvtpJrbh7WrwLnR_i_2xl1VYgPcSPxxsJ3hpbcH54ZVZ763k6Wegvk2TMjZPv2p2E8CHbh3t&utm_medium=email&_hsenc=p2ANqtz-_xqMcY580KtXmz_6HXyQH0DJD5zgRSvKf_RKoEiBSuoWN_x9WaW6_YqXQjB3OY1ddfA4yr2HaoTsyF5PYyXdyiF7HMnigzRFA05ywcgd8NzeyPu2E&_hsmi=417909294&utm_content=417909294&utm_source=hs_email

When Words Are Correct - but the Message Still Fails

In today’s global environment, communication across languages is more common than ever. Yet, even when the words are accurate, the message can still miss the mark.

Why?

Because language is more than words—it carries culture, context, tone, and intent.

A phrase that sounds clear and appropriate in one language may come across as too direct, too vague, or even inappropriate in another. In high-stakes settings—healthcare, public services, legal, or corporate communications—these nuances are not minor details. They can influence trust, understanding, and outcomes.

https://39551625.hs-sites.com/when-your-mind-goes-blank-should-you-be-concerned-revision-for-risk-reduction?ecid=ACsprvvPc_neC78VzqN_zhXYXvLlroP_zbGd4gbKhRpxLwuNeYqBxxiBqIvH-rb4Gxj_CYbknkaO&utm_medium=email&_hsenc=p2ANqtz-8j_mPYKY7_N_0TP7gs8CuCLOwaJDO4_9W7SLjcf3Inokz4UqYqzbG-O52ZJ5cAxtjYvma3YNtYIz0t20__tp-lwk__HrFIHxuAJ6cUTetM9GoZqKw&_hsmi=416662546&utm_content=416662546&utm_source=hs_email

Are you a professional Translator?

What is mind blanking?
But what’s really going on in your brain?
My mind keeps going blank. How worried should I be?

In language professions, we rely heavily on memory, focus, and precision—so when the mind suddenly goes quiet, it can catch us off guard. Is it fatigue, cognitive overload, or something more? This article offers a thoughtful look at why these lapses happen and how to interpret them without jumping to conclusions.

Mind blanking isn’t unique to language professionals—it’s something we all experience.

Not Thinking About Anything: Toward a Brain Signature of Mind Blanking

The Paris Brain Institute and Monash University in Melbourne show that the sensation of “thinking about nothing” has a measurable basis: it corresponds to a specific mental state which can be linked to neurophysiological and behavioral markers.

Read more here:
https://39551625.hs-sites.com/when-your-mind-goes-blank-should-you-be-concerned-revision-as-a-key?ecid=ACsprvvD2GA-LpEdguc3sghMwHr64nAHoskv24dQGZB5e1eKkqWdPm2fdLXRF_QRpJtXB0I9LOpt&utm_medium=email&_hsenc=p2ANqtz-_GYwkpwIOeD2ZBQv_Gpm_JQqlTFRAEM71eww9VykXbVr05PnvJDPbZVhpUlu0kmGwy9UHvj01ilZaX5AwavyJDqYiqNcwhjOJjpXxf2_muPz0vAIQ&_hsmi=414319861&utm_content=414319861&utm_source=hs_email

April 8, 2026

Update on CGSB and CAN/CGSB-131.10 Translation Standard
I am writing to share an important update regarding the Canadian General Standards Board (CGSB), specifically the Standard for Translation Services, CAN/CGSB-131.10.

As of March 31, the CGSB has ceased delivering standards development services.

As Chair of the Technical Committee, I have been in contact with CGSB representatives, who have provided initial information about the transition process currently underway. Further details are expected in the coming months.

I am pleased to confirm that the CAN/CGSB-131.10 Translation Standard has been formally extended and will remain valid until November 9, 2029.

The standard will continue to be accessible through the Government of Canada Publications website.

I recognize the importance of continuity and clarity during this transition period.

I will share updates as more information becomes available and remain committed to supporting the integrity and application of this standard.

If you have any questions or would like to stay informed as this evolves, please don’t hesitate to reach out.
Warm regards,
Lola Bendana
https://www.linkedin.com/in/lola-bendana-b7a438b/details/experience/
Chair and Technical Expert, CAN/CGSB-131.10 (since 2021)
Technical Expert, CAN/CGSB-131.10 (since 2008)

Background notes:
The Technical Committee developed the Canadian Standard for Translation Services, CAN/CGSB-131.10, under the guidance of the Canadian General Standards Board and with approval from the Standards Council of Canada. The standard is used for the CLIA-ORION Certification for Translation Service Providers.

The Canadian Language Industry Association (CLIA) and the Translation Bureau of Canada (Federal Government) have been consistent financial and technical content contributors to the Translation Standards review process.

LinkedIn

Lost in Translation Costs More Than You Think

Most organizations don’t think of language as a RISK ...... Until it is.

Because translation isn’t really about words—it’s about decisions. And decisions are only as good as what people actually understand.

That’s where things start to be problematic...

Nothing obviously wrong. Nothing that raises a flag in the moment.

But “almost right” has a cost.

It shows up later

-In delays that shouldn’t happen.

-In a misdiagnosis

-In a legal battle that didn't need to happen

-In lost money and resources

And sometimes, in lost trust.

The challenge is that these issues are rarely traced back to language. They’re seen as operational friction, misalignment, or ex*****on gaps.

But often, they start much earlier—with a simple assumption that “this is good enough.”

And sometimes, it is.

But not always.

There is a key point to keep in mind:

Not every piece of communication carries the same weight.

The risk isn’t in moving fast.
The risk is treating everything the same.

The organizations that get this right aren’t necessarily doing more—they’re being more intentional. They’re clear on when speed matters. And when precision is non-negotiable.

And that’s usually the turning point—when language stops being reactive and starts being part of how the organization operates.

Because in the end, the biggest cost isn’t a bad translation. It’s the decisions made on top of it.

If this is something you’re starting to see internally, it may be worth reviewing how language is currently managed across your organization. In many cases, the issue isn’t the translation itself—it’s the absence of a clear language framework that guides decisions before content is even created.

We’re here to help you build that structure, whether through language policy development, workflow design, language services or advisory support.

You can learn more here:

https://multi-languages.com/coaching/
https://multi-languages.com/contact-shtml/

Read our newsletter here:
https://39551625.hs-sites.com/making-a-difference-together

Multi-Languages is once again the proud Sponsor of the GTA Rehab Network Best Practices Day 2026

This year’s conference will provide insights and explore:

Exploring the role of AI in advancing rehabilitative care
Enhancing primary care outcomes through rehabilitative interventions
Leveraging technology‑enabled solutions to promote safe, efficient and cost‑effective home care
Improving community-based strategies to prevent and manage falls in older adults
Coordinating care for older adults with complex needs through an integrated patient navigation model
Supporting behavioural health needs in older adults using innovative virtual care approaches

Register here: https://gtarehabnetwork.ca/best-practices-day-2026/



The GTA Rehab Network is a leader in rehabilitative care.

Best Practices Day 2026 – GTA Rehab Network The GTA Rehab Network and the Conference Planning Committee invite you to register for the virtual Best Practices Day 2026 on Friday, May 1, 2026.

Multi-Languages is a proud Sponsor of Halton Food for Thought

Every student deserves to start their day nourished with the food they need to participate at school.

Click here to support them or attend the upcoming breakfast:

Breakfast Bash Join us for the Annual Breakfast Bash Fundraiser hosted by Halton Food for Thought! Support our mission to provide nutritious meals to students while enjoying a morning of community, fun, and giving. Your participation helps fuel student success across the Halton region. Don't miss this impactful ev...