Forum Research

Forum Research

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Forum Research is a Canadian leader in market & consumer research, customer experience & satisfaction, enterprise feedback, & public opinion polling.

Forum Research Inc. is a leading Canadian-based market research firm committed to providing the kind of effective and comprehensive market analysis that drives the success of organizations. Forum Research specializes in five key areas of research and strategy including Customer Experience, Consumer Research, Enterprise Feedback Management, Market Research and comprehensive Mystery Shopping. Forum

12/11/2025

Again in 2025, Forum conducted the studies behind Saskatoon's newly released civic survey reports.

We're pleased to continue supporting the City in identifying key trends and emerging priorities in the community. These reports are now available to the public and were recently featured by CBC.

Read the reports: https://www.saskatoon.ca/civic-services-surveys

See the CBC coverage: https://www.cbc.ca/news/canada/saskatoon/city-survey-homelessness-addiction-9.6971432

11/24/2025

We’re proud to have worked with the City of London to conduct the 2025 Resident Satisfaction Survey.
The City has now released the results, capturing residents’ perspectives on life in London and satisfaction with local services.

Full details available here:
https://london.ca/newsroom/public-service-announcement/city-london-releases-results-2025-resident-satisfaction-survey

GDQ Excellence Pledge | Tackling data fraud in market research 05/14/2025

Big news: Forum Research has signed the Global Data Quality Excellence Pledge!

We’re committed to upholding the highest standards in data integrity, research ethics, and participant protection. This pledge reflects our continued dedication to excellence and transparency in everything we do.

Learn more here: https://www.globaldataquality.org/excellence-pledge

GDQ Excellence Pledge | Tackling data fraud in market research This website is hosted by MRS and uses cookies to help us improve our services. Any data collected is anonymised. If you continue using this site without accepting cookies you may experience some performance issues. Read about our cookies here.

FSRA’s Vulnerability Framework | Financial Services Regulatory Authority of Ontario 04/28/2025

Forum Research Inc. is honored to collaborate with the Financial Services Regulatory Authority of Ontario - FSRA on the 2024 Cross-Sector Consumer Survey and the new Vulnerability Framework.
These initiatives aim to enhance consumer protection across Ontario’s financial services sectors.
Learn more:
Public Announcement: https://www.fsrao.ca/announcements/providing-ontario-consumers-opportunity-shape-financial-services-regulation
Consumer Research: https://www.fsrao.ca/consumers/consumer-office/fsra-consumer-research
Vulnerability Framework: https://www.fsrao.ca/regulation/guidance/fsras-vulnerability-framework

FSRA’s Vulnerability Framework | Financial Services Regulatory Authority of Ontario Information No. GR0020INF Download a copy in PDF format PDFs in AODA format are available upon request. Purpose and scope The Financial Services Regulatory Authority’s (“FSRA’s”) Vulnerability Framework (“Framework”) communicates:

04/23/2025

At Forum Research, we're proud to support projects that bring attention to important community issues.
We're excited to share two publicly available studies exploring experiences of discrimination in Ontario:
📍 The London & Middlesex Discrimination Survey Report offers detailed insight into the challenges faced by residents and supports important local dialogue.
📖 Report:https://london.ca/sites/default/files/2021-09/Report%20on%20Experiences%20of%20Discrimination%20in%20London-Middlesex.pdf
📚 A related academic publication combines multiple datasets to provide a broader understanding of discrimination in Canada.
Read the article: https://onlinelibrary.wiley.com/doi/abs/10.1111/cars.12413

london.ca

09/24/2024

On behalf of Forum Research, we’re excited to share that Dr. Lorne Bozinoff and Dr. Esther Copeland presented key survey findings to inform the 2025-2029 Strategic Plan to the Toronto Public Library Board. We are eager to see how these findings will help shape the library’s future strategy.

You can find more information about the presentation here: https://www.torontopubliclibrary.ca/about-the-library/board/meetings/2024/2024-sep-23.content

05/01/2024

We're thrilled to share that the Ontario Arts Council - Conseil des arts de l'Ontario will continue to receive support with a $60 million operating allocation for 2024-25, confirmed by the Ministry of Tourism, Culture and Sport. Findings from Forum Research demonstrate the significant impact of last year's arts funding on our economy and communities, showcasing the critical role of our research in supporting effective arts and cultural policy.

03/21/2024

Big news! We're partnering with the City of Saskatoon - Your Local Government on an important initiative: conducting the Civic Satisfaction and Performance Survey and the Civic Services Survey. This partnership reflects our dedication to bringing the community's perspectives to the forefront. Looking forward to making every voice heard!

01/02/2024

Recently, the Ontario Arts Council highlighted a report showing that arts and culture trips have a significantly higher economic impact than non-arts related tourism. This is a remarkable testament to the value that cultural engagement adds to our economy.

Sharing the Ontario Culture Days' post to spread the word about the importance of supporting arts and culture, not just for the intrinsic value but also for the economic benefits they bring.

To learn more about the findings and the potential they hold for our communities, check out their post: https://www.linkedin.com/posts/ontario-culture-days_a-recently-commissioned-report-by-the-ontario-activity-7142514233707012097-d0J3?utm_source=share&utm_medium=member_desktop

What are your thoughts on how we can continue to support and grow the arts sector? Join the conversation below.

www.linkedin.com

COVID-19 Symptom Study 04/15/2020

In collaboration with Mainstreet Research, and leading epidemiologist Dr. Lauren Lapointe Shaw, Forum Research conducted a sweeping study on COVID-19 in Ontario; on symptoms, on attitudes, and behaviours.

Read more here:

COVID-19 Symptom Study In a new poll conducted jointly by Forum Research and Mainstreet Research among 5045 randomly selected Ontario households on April 11 and 12, one-fifth reported at least one of seven listed symptoms of COVID-19 (19%)...

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